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Respected Contributor.
Respected Contributor.
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10 000 VUD licence not visible in licenceing module

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Hi all,

We have purchased 10000 VUD licences and I have installed them on the system. They are visible in VUD licences user report but are not on licence tab. Version of PC is 12.55 

When I try to change VUD's on some project it say's there is no licences.

Can someone please help ?

Regards,

Krešimir  

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Acclaimed Contributor.
Acclaimed Contributor.

Re: 10 000 VUD licence not visible in licenceing module

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Hi,

We tried reproducing this issue internally and didn't face it. 

Maybe it is an issue with the VUDs license you got. Can you please send me a private message, I will give you my email address so you can send me the key to examine internally? 

I can also instruct you how to delete the license from the database and then install it again to see it solves this matter.

Regards,

Shlomi

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Acclaimed Contributor.
Acclaimed Contributor.

Re: 10 000 VUD licence not visible in licenceing module

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Hi,

We are not familiar with such issue. We will have a look internally and get back to you as soon as possible.

Regards,

Shlomi

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Acclaimed Contributor.
Acclaimed Contributor.

Re: 10 000 VUD licence not visible in licenceing module

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Hi,

We tried reproducing this issue internally and didn't face it. 

Maybe it is an issue with the VUDs license you got. Can you please send me a private message, I will give you my email address so you can send me the key to examine internally? 

I can also instruct you how to delete the license from the database and then install it again to see it solves this matter.

Regards,

Shlomi

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Respected Contributor.
Respected Contributor.

Re: 10 000 VUD licence not visible in licenceing module

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Hi Shlomi,

Thank you for your'e help. So exactly that was solution at the end, we got support from Micro Focus team, and expert deleted licence from database table and then reinstall the sam licence. At the end were able to conduct test's.

Regards,

Krešimir
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Acclaimed Contributor.
Acclaimed Contributor.

Re: 10 000 VUD licence not visible in licenceing module

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Glad to hear that. Thaks for the update

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