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Contributor.
Contributor.
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Amazon CCP | Softphone | Load testing With Load Runner | Web HTTP protocol

Hi All,

We have to test amazon ccp integrated with CRM application (JNLP file) with load runner on HTTP/Web protocol.But we are facing challenge in replaying the script as we can see webRTC protocol traffic in which metadata and signaling involves. So is it feasible to test it with load runner, does load runner have limitation to this?

Kindly help.

TIA

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Respected Contributor.
Respected Contributor.

Re: Amazon CCP | Softphone | Load testing With Load Runner | Web HTTP protocol

Hello,

Greetings,

Load Runner is limited when worked with CRM but using Web Protocol it failed many times during recording or replay process.

Could you try recording this using TC protocol and share the outcomes of both scripts? Also let me know the technologies built in to the application to help you get the right protocol to record this, plus CRM Version too.

Thanks.

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Contributor.
Contributor.

Re: Amazon CCP | Softphone | Load testing With Load Runner | Web HTTP protocol

It is a windows application(cannot use TC), basically java over netwrok and intergarted with Amazon CCP module. Where we are able to create AWS session by correlating authtokens but when it comes to accepting phone call from Amazon CCP, we suspect that it is not eastblishing RTC session where it needs to read phone signals or audio. eg. wss://rtc.connect-telecom.us-east-1.amazonaws.com/LilyRTC

 

CRM Version 8.1

Reference : https://blogs.perficient.com/2017/10/31/amazon-connect-softphone-info-and-incoming-calls/

Architecure : https://github.com/aws/amazon-connect-streams/blob/master/Architecture.md

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