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Getting "HTTP Send Request 500 Error" after 1hr execution in Vugen and Performance Center.

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Hi,

Script is executing fine up to 1hr. After it is throwing HTTP send request 500 error, I thought to change the set up in Preferences -> HTTP and we are executing 300 iteration(300 different accounts) in same URL only. My process in script, log in -> pull the account number that's it.

Can someone please suggest how to resolve this error.


Note:

I have set up as below mentioned in Preference.

HTTP request connect timeout : 1000secs
HTTP request receive tmeout : 1000secs
HTTP Keep Alive tmeout : 120secs
Step download timeout : 1000secs.

Thanks in advance!

Cheers,

Sakthi.K

Regards,
Sakthirajan Kathirvel
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Respected Contributor.
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Hi All,

Greetings, Error got resolved.

Usually, my transaction based on log in credentials. After 1hr, it will be automatically log out even if we are doing continuous transaction as well. Thanks to all!

Cheers,

Sakthi.K

Regards,
Sakthirajan Kathirvel

View solution in original post

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Hello,

Please post the original deatailed replay log for investigation.

If the http response error code is 500, generally, it means the server has throw an error. 

Regards,

Bingle(LoadRunner R&D)

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Hi Bingle,

I have attached Replay Log file for your reference. Kindly, note script is running up to 1hr with passing parameters and correlations everything perfect. But, after 1hr it's throwing HTTP Status-Code=500(Server Error). Could you please go through and lemme know if you need any additional information.

Here, I have mentioned Before and after iteration from when i got error as "HTTP Status-Code=500"

Starting iteration 70.
Starting action Action.
Action.c(6): web_set_max_html_param_len started [MsgId: MMSG-26355]
Action.c(6): web_set_max_html_param_len was successful [MsgId: MMSG-26392]
Action.c(17): web_reg_find started [MsgId: MMSG-26355]
Action.c(17): Registering web_reg_find was successful [MsgId: MMSG-26390]
Action.c(19): web_set_max_retries started [MsgId: MMSG-26355]
Action.c(19): web_set_max_retries was successful [MsgId: MMSG-26392]
Action.c(21): web_reg_save_param started [MsgId: MMSG-26355]
Action.c(21): Registering web_reg_save_param was successful [MsgId: MMSG-26390]
Action.c(23): web_reg_save_param started [MsgId: MMSG-26355]
Action.c(23): Registering web_reg_save_param was successful [MsgId: MMSG-26390]
Action.c(25): web_reg_save_param started [MsgId: MMSG-26355]
Action.c(25): Registering web_reg_save_param was successful [MsgId: MMSG-26390]
Action.c(27): web_reg_save_param started [MsgId: MMSG-26355]
Action.c(27): Registering web_reg_save_param was successful [MsgId: MMSG-26390]
Action.c(29): web_reg_save_param started [MsgId: MMSG-26355]
Action.c(29): Registering web_reg_save_param was successful [MsgId: MMSG-26390]
Action.c(31): web_reg_save_param started [MsgId: MMSG-26355]
Action.c(31): Registering web_reg_save_param was successful [MsgId: MMSG-26390]
Action.c(33): web_reg_save_param started [MsgId: MMSG-26355]
Action.c(33): Registering web_reg_save_param was successful [MsgId: MMSG-26390]
Action.c(35): web_reg_save_param started [MsgId: MMSG-26355]
Action.c(35): Registering web_reg_save_param was successful [MsgId: MMSG-26390]
Action.c(37): web_reg_save_param started [MsgId: MMSG-26355]
Action.c(37): Registering web_reg_save_param was successful [MsgId: MMSG-26390]
Action.c(40): Notify: Transaction "Express_ViewBillingSummary_PLM_Policy_03_ClickHome_SearchPolicy" started.
Action.c(42): web_submit_data("null") started [MsgId: MMSG-26355]
Action.c(42): Detected non-resource "https://URL/commonhtm/blank.htm" in "https://URL/ehome/perform/PersonalLinesMenuByPass/null" [MsgId: MMSG-26574]
Action.c(42): Detected non-resource "https://URL/commonhtm/blank.htm" in "https://URL/ehome/perform/PersonalLinesMenuByPass/null" [MsgId: MMSG-26574]
Action.c(42): Retrieving data from cache for "https://URL/commonhtm/blank.htm" [MsgId: MMSG-26558]
Action.c(42): Registered web_reg_find successful for "Text=Pay Plan" (count=3) [MsgId: MMSG-26364]
Action.c(42): web_submit_data("null") was successful, 61276 body bytes, 1947 header bytes [MsgId: MMSG-26386]
Action.c(187): Notify: Transaction "Express_ViewBillingSummary_PLM_Policy_03_ClickHome_SearchPolicy" stopped.
Action.c(191): Transaction Express_ViewBillingSummary_PLM_Policy_03_ClickHome_SearchPolicy Successful.
Action.c(192): Notify: Transaction "Express_ViewBillingSummary_PLM_Policy_03_ClickHome_SearchPolicy" ended with a "Pass" status (Duration: 4.7030 Wasted Time: 0.0530).
Action.c(213): Think time - Waiting 4.00 seconds (according to limit).
Action.c(213): lr_think_time: 4.00 seconds (recorded think time was 10.00 seconds).
Action.c(215): web_set_max_retries started [MsgId: MMSG-26355]
Action.c(215): web_set_max_retries was successful [MsgId: MMSG-26392]
Action.c(217): web_reg_save_param started [MsgId: MMSG-26355]
Action.c(217): Registering web_reg_save_param was successful [MsgId: MMSG-26390]
Action.c(220): web_reg_save_param started [MsgId: MMSG-26355]
Action.c(220): Registering web_reg_save_param was successful [MsgId: MMSG-26390]
Action.c(222): web_reg_save_param started [MsgId: MMSG-26355]
Action.c(222): Registering web_reg_save_param was successful [MsgId: MMSG-26390]
Action.c(224): web_reg_save_param started [MsgId: MMSG-26355]
Action.c(224): Registering web_reg_save_param was successful [MsgId: MMSG-26390]
Action.c(226): web_reg_save_param started [MsgId: MMSG-26355]
Action.c(226): Registering web_reg_save_param was successful [MsgId: MMSG-26390]
Action.c(229): Notify: Transaction "Express_ViewBillingSummary_PLM_Policy_04_ClickPayPlan_BillingSummaryPage" started.
Action.c(231): web_reg_find started [MsgId: MMSG-26355]
Action.c(231): Registering web_reg_find was successful [MsgId: MMSG-26390]
Action.c(233): web_submit_data("homesummaryactivepolicymonthlypay") started [MsgId: MMSG-26355]
Action.c(233): Registered web_reg_find successful for "Text=Billing Information" (count=1) [MsgId: MMSG-26364]
Action.c(233): web_submit_data("homesummaryactivepolicymonthlypay") was successful, 40948 body bytes, 345 header bytes [MsgId: MMSG-26386]
Action.c(469): Notify: Transaction "Express_ViewBillingSummary_PLM_Policy_04_ClickPayPlan_BillingSummaryPage" stopped.
Action.c(473): Transaction Express_ViewBillingSummary_PLM_Policy_04_ClickPayPlan_BillingSummaryPage Successful.
Action.c(474): Notify: Transaction "Express_ViewBillingSummary_PLM_Policy_04_ClickPayPlan_BillingSummaryPage" ended with a "Pass" status (Duration: 27.6120 Wasted Time: 0.0280).
Ending action Action.
Ending iteration 70.
Waiting 13.6120 seconds for iteration pacing.
Starting iteration 71.
Starting action Action.
Action.c(6): web_set_max_html_param_len started [MsgId: MMSG-26355]
Action.c(6): web_set_max_html_param_len was successful [MsgId: MMSG-26392]
Action.c(17): web_reg_find started [MsgId: MMSG-26355]
Action.c(17): Registering web_reg_find was successful [MsgId: MMSG-26390]
Action.c(19): web_set_max_retries started [MsgId: MMSG-26355]
Action.c(19): web_set_max_retries was successful [MsgId: MMSG-26392]
Action.c(21): web_reg_save_param started [MsgId: MMSG-26355]
Action.c(21): Registering web_reg_save_param was successful [MsgId: MMSG-26390]
Action.c(23): web_reg_save_param started [MsgId: MMSG-26355]
Action.c(23): Registering web_reg_save_param was successful [MsgId: MMSG-26390]
Action.c(25): web_reg_save_param started [MsgId: MMSG-26355]
Action.c(25): Registering web_reg_save_param was successful [MsgId: MMSG-26390]
Action.c(27): web_reg_save_param started [MsgId: MMSG-26355]
Action.c(27): Registering web_reg_save_param was successful [MsgId: MMSG-26390]
Action.c(29): web_reg_save_param started [MsgId: MMSG-26355]
Action.c(29): Registering web_reg_save_param was successful [MsgId: MMSG-26390]
Action.c(31): web_reg_save_param started [MsgId: MMSG-26355]
Action.c(31): Registering web_reg_save_param was successful [MsgId: MMSG-26390]
Action.c(33): web_reg_save_param started [MsgId: MMSG-26355]
Action.c(33): Registering web_reg_save_param was successful [MsgId: MMSG-26390]
Action.c(35): web_reg_save_param started [MsgId: MMSG-26355]
Action.c(35): Registering web_reg_save_param was successful [MsgId: MMSG-26390]
Action.c(37): web_reg_save_param started [MsgId: MMSG-26355]
Action.c(37): Registering web_reg_save_param was successful [MsgId: MMSG-26390]
Action.c(40): Notify: Transaction "Express_ViewBillingSummary_PLM_Policy_03_ClickHome_SearchPolicy" started.
Action.c(42): web_submit_data("null") started [MsgId: MMSG-26355]
Action.c(42): Error -26612: HTTP Status-Code=500 (Server Error) for "https://URL/ehome/perform/PersonalLinesMenuByPass/null" [MsgId: MERR-26612]
Action.c(42): Registered web_reg_find successful for "Text=Pay Plan" [MsgId: MMSG-26362]
Action.c(42): Warning -26377: No match found for the requested parameter "c_PaperlessBillingInd". Check whether the requested boundaries exist in the response data. Also, if the data you want to save exceeds 99999 bytes, use web_set_max_html_param_len to increase the parameter size [MsgId: MWAR-26377]
Action.c(42): Warning -26377: No match found for the requested parameter "c_clientNumber". Check whether the requested boundaries exist in the response data. Also, if the data you want to save exceeds 99999 bytes, use web_set_max_html_param_len to increase the parameter size [MsgId: MWAR-26377]
Action.c(42): Warning -26377: No match found for the requested parameter "c_policyNumber". Check whether the requested boundaries exist in the response data. Also, if the data you want to save exceeds 99999 bytes, use web_set_max_html_param_len to increase the parameter size [MsgId: MWAR-26377]
Action.c(42): Warning -26377: No match found for the requested parameter "c_soiidpPcnNum". Check whether the requested boundaries exist in the response data. Also, if the data you want to save exceeds 99999 bytes, use web_set_max_html_param_len to increase the parameter size [MsgId: MWAR-26377]
Action.c(42): Warning -26377: No match found for the requested parameter "c_policyTabAccountNumber". Check whether the requested boundaries exist in the response data. Also, if the data you want to save exceeds 99999 bytes, use web_set_max_html_param_len to increase the parameter size [MsgId: MWAR-26377]
Action.c(42): Warning -26377: No match found for the requested parameter "c_homesummaryhouseholdemail". Check whether the requested boundaries exist in the response data. Also, if the data you want to save exceeds 99999 bytes, use web_set_max_html_param_len to increase the parameter size [MsgId: MWAR-26377]
Action.c(42): Warning -26377: No match found for the requested parameter "c_home_phone_area". Check whether the requested boundaries exist in the response data. Also, if the data you want to save exceeds 99999 bytes, use web_set_max_html_param_len to increase the parameter size [MsgId: MWAR-26377]
Action.c(42): Warning -26377: No match found for the requested parameter "c_home_phone_middle". Check whether the requested boundaries exist in the response data. Also, if the data you want to save exceeds 99999 bytes, use web_set_max_html_param_len to increase the parameter size [MsgId: MWAR-26377]
Action.c(42): Warning -26377: No match found for the requested parameter "c_home_phone_last". Check whether the requested boundaries exist in the response data. Also, if the data you want to save exceeds 99999 bytes, use web_set_max_html_param_len to increase the parameter size [MsgId: MWAR-26377]
Action.c(42): web_submit_data("null") highest severity level was "ERROR", 0 body bytes, 3658 header bytes [MsgId: MMSG-26388]
Action.c(42): Notify: Transaction "Express_ViewBillingSummary_PLM_Policy_03_ClickHome_SearchPolicy" ended with a "Fail" status (Duration: 3.3910 Wasted Time: 0.0090).
Action.c(42): Notify: Transaction "Express_ViewBillingSummary_PLM_Policy_03_ClickHome_SearchPolicy" has 1 error message(s).
Action.c(42): Notify: The 1st error message associated with transaction "Express_ViewBillingSummary_PLM_Policy_03_ClickHome_SearchPolicy" is "Error -26612: HTTP Status-Code=500 (Server Error) for "https://URL/ehome/perform/PersonalLinesMenuByPass/null""
Ending action Action.
Ending iteration 71.
aiting 46.5170 seconds for iteration pacing.
Starting iteration 72.
Starting action Action.
Action.c(6): web_set_max_html_param_len started [MsgId: MMSG-26355]
Action.c(6): web_set_max_html_param_len was successful [MsgId: MMSG-26392]
Action.c(17): web_reg_find started [MsgId: MMSG-26355]
Action.c(17): Registering web_reg_find was successful [MsgId: MMSG-26390]
Action.c(19): web_set_max_retries started [MsgId: MMSG-26355]
Action.c(19): web_set_max_retries was successful [MsgId: MMSG-26392]
Action.c(21): web_reg_save_param started [MsgId: MMSG-26355]
Action.c(21): Registering web_reg_save_param was successful [MsgId: MMSG-26390]
Action.c(23): web_reg_save_param started [MsgId: MMSG-26355]
Action.c(23): Registering web_reg_save_param was successful [MsgId: MMSG-26390]
Action.c(25): web_reg_save_param started [MsgId: MMSG-26355]
Action.c(25): Registering web_reg_save_param was successful [MsgId: MMSG-26390]
Action.c(27): web_reg_save_param started [MsgId: MMSG-26355]
Action.c(27): Registering web_reg_save_param was successful [MsgId: MMSG-26390]
Action.c(29): web_reg_save_param started [MsgId: MMSG-26355]
Action.c(29): Registering web_reg_save_param was successful [MsgId: MMSG-26390]
Action.c(31): web_reg_save_param started [MsgId: MMSG-26355]
Action.c(31): Registering web_reg_save_param was successful [MsgId: MMSG-26390]
Action.c(33): web_reg_save_param started [MsgId: MMSG-26355]
Action.c(33): Registering web_reg_save_param was successful [MsgId: MMSG-26390]
Action.c(35): web_reg_save_param started [MsgId: MMSG-26355]
Action.c(35): Registering web_reg_save_param was successful [MsgId: MMSG-26390]
Action.c(37): web_reg_save_param started [MsgId: MMSG-26355]
Action.c(37): Registering web_reg_save_param was successful [MsgId: MMSG-26390]
Action.c(40): Notify: Transaction "Express_ViewBillingSummary_PLM_Policy_03_ClickHome_SearchPolicy" started.
Action.c(42): web_submit_data("null") started [MsgId: MMSG-26355]
Action.c(42): Error -26612: HTTP Status-Code=500 (Server Error) for "https://URL/ehome/perform/PersonalLinesMenuByPass/null" [MsgId: MERR-26612]
Action.c(42): Registered web_reg_find successful for "Text=Pay Plan" [MsgId: MMSG-26362]
Action.c(42): Warning -26377: No match found for the requested parameter "c_PaperlessBillingInd". Check whether the requested boundaries exist in the response data. Also, if the data you want to save exceeds 99999 bytes, use web_set_max_html_param_len to increase the parameter size [MsgId: MWAR-26377]
Action.c(42): Warning -26377: No match found for the requested parameter "c_clientNumber". Check whether the requested boundaries exist in the response data. Also, if the data you want to save exceeds 99999 bytes, use web_set_max_html_param_len to increase the parameter size [MsgId: MWAR-26377]
Action.c(42): Warning -26377: No match found for the requested parameter "c_policyNumber". Check whether the requested boundaries exist in the response data. Also, if the data you want to save exceeds 99999 bytes, use web_set_max_html_param_len to increase the parameter size [MsgId: MWAR-26377]
Action.c(42): Warning -26377: No match found for the requested parameter "c_soiidpPcnNum". Check whether the requested boundaries exist in the response data. Also, if the data you want to save exceeds 99999 bytes, use web_set_max_html_param_len to increase the parameter size [MsgId: MWAR-26377]
Action.c(42): Warning -26377: No match found for the requested parameter "c_policyTabAccountNumber". Check whether the requested boundaries exist in the response data. Also, if the data you want to save exceeds 99999 bytes, use web_set_max_html_param_len to increase the parameter size [MsgId: MWAR-26377]
Action.c(42): Warning -26377: No match found for the requested parameter "c_homesummaryhouseholdemail". Check whether the requested boundaries exist in the response data. Also, if the data you want to save exceeds 99999 bytes, use web_set_max_html_param_len to increase the parameter size [MsgId: MWAR-26377]
Action.c(42): Warning -26377: No match found for the requested parameter "c_home_phone_area". Check whether the requested boundaries exist in the response data. Also, if the data you want to save exceeds 99999 bytes, use web_set_max_html_param_len to increase the parameter size [MsgId: MWAR-26377]
Action.c(42): Warning -26377: No match found for the requested parameter "c_home_phone_middle". Check whether the requested boundaries exist in the response data. Also, if the data you want to save exceeds 99999 bytes, use web_set_max_html_param_len to increase the parameter size [MsgId: MWAR-26377]
Action.c(42): Warning -26377: No match found for the requested parameter "c_home_phone_last". Check whether the requested boundaries exist in the response data. Also, if the data you want to save exceeds 99999 bytes, use web_set_max_html_param_len to increase the parameter size [MsgId: MWAR-26377]
Action.c(42): web_submit_data("null") highest severity level was "ERROR", 0 body bytes, 5068 header bytes [MsgId: MMSG-26388]
Action.c(42): Notify: Transaction "Express_ViewBillingSummary_PLM_Policy_03_ClickHome_SearchPolicy" ended with a "Fail" status (Duration: 3.9870 Wasted Time: 0.0070).
Action.c(42): Notify: Transaction "Express_ViewBillingSummary_PLM_Policy_03_ClickHome_SearchPolicy" has 1 error message(s).
Action.c(42): Notify: The 1st error message associated with transaction "Express_ViewBillingSummary_PLM_Policy_03_ClickHome_SearchPolicy" is "Error -26612: HTTP Status-Code=500 (Server Error) for "https://URL/ehome/perform/PersonalLinesMenuByPass/null""
Ending action Action.
Ending iteration 72.

Thanks in advance!


Cheers,
Sakthi.K

Regards,
Sakthirajan Kathirvel
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Hi

Nothing special that shows in the log.

And as mentioned above HTTP 500  is that the server have problems somehow.

Could you also share the full call that goes wrong  , ie    Action.c(42):   with all indata and paramters.

Is it always in Iteration 71? or is it just around 1 h-ish.

Can the reason be that you only have 70 of one parameter and indata then becomes invalid?


br /ola


Please mark post as solved if your problems or questions is/are resolved.
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Respected Contributor.

Hi All,

Greetings, Error got resolved.

Usually, my transaction based on log in credentials. After 1hr, it will be automatically log out even if we are doing continuous transaction as well. Thanks to all!

Cheers,

Sakthi.K

Regards,
Sakthirajan Kathirvel

View solution in original post

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