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Issue with BMC Remedy scripting.

I am scripting the Incident creation flow of BMC Remedy Web, the script is created on HTML mode. I have done all the due correlations of the POST request (Back Channel) which is responsible to save a new incident. But while replaying I am getting below error message.

Response:

;this.cacheIDRefCount={"oneitsm":1530200085598,"it-itsp-preprod":1530528127822,"it-itsm-preprod":1,"itsp-applserver":1530528280243};;if(getCurWFC_NS(this.windowID)!=null) getCurWFC_NS(this.windowID).status([{cId:1,t:2,m:"Message not found",n:-1,a:""}]);;this.cacheIDRefCount={"oneitsm":1530200085598,"it-itsp-preprod":1530528127822,"it-itsm-preprod":1,"itsp-applserver":1530528280243};;if(getCurWFC_NS(this.windowID)!=null) getCurWFC_NS(this.windowID).status([]);

Request Body:

3943/SetEntryList/7/oneitsm13/HPD:Help Desk7/oneitsm0/3/INC0/2/0/2/0/2/0/1/41/61/01450/126/3/1797/10000137/10000317/10014007/10015007/16170057/16170087/17142007/17146007/17147007/17148007/17152007/17153007/17154007/17181007/17191007/17198007/17206007/17215607/30034009/2000000039/2000000049/2000000059/2000000069/2000000129/2400010029/2400010039/2600000019/3013986009/3015206009/3015410009/3015417009/3016089009/3016235009/3021996009/3027964009/3030216009/3030217009/3030218009/3030219009/3030703009/3034973009/3034974009/3034976009/3035193009/3035229009/3035239009/3035300009/3037609009/3037610009/3037612009/3037907009/3042531809/3042564009/3043022609/3043095409/3043140209/4200501109/4200501119/5550001079/5550001079/7803600019/7803600029/8000001019/9300050059/9300050069/9300050079/9300050089/9320000119/9600000059/9600000069/9630000129/96300001310/100000000010/100000000110/100000000210/100000000310/100000000410/100000001010/100000001410/100000001810/100000001910/100000002210/100000002810/100000002910/100000003010/100000003710/100000003910/100000004810/100000005410/100000005610/100000005810/100000005910/100000006910/100000007410/100000007910/100000008010/100000008210/100000009910/100000011810/100000016110/100000016210/100000016310/100000016410/100000016910/100000018810/100000021710/100000025110/100000028710/100000039710/100000039810/100000056010/100000057010/100000057410/100000062110/100000064210/100000067610/100000068710/100000068810/100000072410/100000156010/100000368410/100000512410/100000512510/20000011072019/126/30/IDGAA5V0AWXLMAP1ITRHP02BACYMZ64/1 No26/0 New Request After Submit28/1000 <Search using Combined>42/100 [First name] [Middle name] [Last name]10/153054197910/15305419799/BMC.ASSET9/BMC.ASSET17/BMC.ASSET.SANDBOX5/20 No5/0 Yes5/0 Yes5/0 Yes15/0 Multi-Tenancy13/1000 Combined6/200 No5/0 Yes28/Task=Yes;Classification=Yes;9/BMC.ASSET20/Business Application14/Shared Service7/default29/Enterprise Service Management4/CHLU8/ITSM-ITS3/BMC9/Luz-Gei4524/8000 General Information9/BMC.ASSET6/NORMAL1/15/0 New12/CONTACTFOUND1/110/15240557545/1 Yes6/Medium3/New17/Customer Incident2/1008/ITSM-ITS7/U24103423/<Search using Combined>30/REGDMK5WBEC8AALUYM9ICG9BFZDNGX30/RE5CF3FC200C0Cf9BvUQXWE7FgLUnt17/AST:ITS_Workplace14/Milan Krsteski8/Krsteski5/Milan14/Milan Krsteski22/ITS.CORE:ITS_WORKPLACE1/14/1 No19/BMC_BUSINESSSERVICE8/TAAKRMI123/<Search using Combined>25/TMS:ABYD:Task Field Clone25/TMS:ABYD:Task Field Clone10/10000001415/0 Yes30/IDGAA5V0AWXLMAP1ITRHP02BACYMZ727/ServiceDesk.IT@swisscom.com15/+41-800-810 410210/ITSM & OMS/eOrder 2nd Level Support</br></br><a href="mailto:ServiceManagement.Enterprise@swisscom.com">CoC ITSM / eOrder</a></br></br><strong>Nur für Notfälle / Pikett:<br/>+41 (800) 677 867 Ext. 555</strong>1/01/01/014/0 Tasks active2/113/2472/854/CHZH45/Forrlibuckstrasse 1818005 ZurichSwitzerland8/Perf101121/Swisscom (Schweiz) AG11/Switzerland4/CHLU6/Luzern19/INI-DEV-APO-EAM-ESM22/Application Operations8/Krsteski5/Milan26/2000 Office-Based Employee3/+412/587/221565719/Geissensteinring 454/600527/milan.krsteski@swisscom.com7/706317214/+41-58-221565722/ITS.CORE:ITS_WORKPLACE14/+41-79-19915188/TAAKRMI115/STE00000000844215/SGP00000000064515/PPL00000022302521/Swisscom (Schweiz) AG19/0 Customer Incident9/1 Enabled15/INC00000726723413/3000 3-Medium23/3000 3-Moderate/Limited8/2 Medium2/1710/000500112514/ITSM Operation21/Swisscom (Schweiz) AG3/Yes1/01/310/15305420116/Tier 25/0 Yes10/15305420111/13/Yes5/180005/180002/6825/0 Calculate SLM Durations18/Best Practice View5/180005/1800010/Zür-För181382/126/1/41/61/61/61/61/71/71/41/41/41/61/61/61/61/61/61/61/61/41/41/41/41/41/41/41/41/41/41/61/41/41/21/61/41/21/71/61/41/41/41/21/41/41/41/41/41/41/41/41/41/41/41/21/61/41/41/41/41/41/41/41/41/41/41/21/21/21/41/21/21/21/41/41/41/41/41/41/41/41/41/41/41/61/41/41/41/41/41/41/41/41/41/41/41/41/41/41/41/61/61/41/61/61/61/21/41/41/41/41/21/21/71/41/61/71/21/41/71/71/21/61/41/71/71/410/10000001611/12/0/&sToken=D1Z8-NUK9-XUCC-MRYW-81YR-QXS6-PJHY-XTQ4

can anybody please help me out with this.

Thanks in advance!

 

 

 

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3 Replies
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Honored Contributor.
Honored Contributor.

Re: Issue with BMC Remedy scripting.

what error message are you getting?

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Highlighted
Visitor.

Re: Issue with BMC Remedy scripting.

There is no error message as such and also I am getting 200 response but the Incident is not getting saved.

Here is the response I am getting 

;this.cacheIDRefCount={"oneitsm":1530707465000,"it-itsm":1,"itsp-applserver":1,"it-itsp-prod":1};;if(getCurWFC_NS(this.windowID)!=null) getCurWFC_NS(this.windowID).status([{cId:1,t:2,m:"Message not found",n:-1,a:""}]);;this.cacheIDRefCount={"oneitsm":1530707465000,"it-itsm":1,"itsp-applserver":1,"it-itsp-prod":1};;if(getCurWFC_NS(this.windowID)!=null) getCurWFC_NS(this.windowID).status([]);

Request URL https://oneitsm.xxxxxxcom/arsys/BackChannel/

Method : POST

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Frequent Contributor.. Frequent Contributor..
Frequent Contributor..

Re: Issue with BMC Remedy scripting.

Hello,

I believe that your application uses linux timestamp called as epoch time, you can capture the time stamp using the below function and replace the time stamp in the request with latest time stamp captured, This should work becuase we also faced similar issue with BMC remedy some time ago.

lr_save_timestamp("EpochTime",LAST);

sample format of epoch time stamp--1531226296029

 

Thanks,

Veera.

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