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(LR) Support Tips - Citrix documentation Limitation regarding Agent as a Service/Process

Though in Readme files for LR versions 11.5* there was a limitation stating 'Load Generator cannot be used in service mode for the Citrix protocol when the Citrix XenApp client 11.2 is used', further mention of "Citrix limitations" were removed from Readme since LR version 12.00. This information is available in the online help. The document states:

Run as a Process—not a Service

Since the Citrix protocol is GUI-based, it relies on several settings which are imperative for enabling interactivity. The VuGen script was recorded in an interactive session configured with specific screen settings, ClearType options, keyboard layouts, and so forth. If you run the test as a service, which by default, uses the SYSTEM account, the settings will most likely be different. Any mismatch in the above settings may result in a failed replay. Therefore, you should run the test as a process.

HP Support

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