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Respected Contributor.
Respected Contributor.
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LRlicenceUtility hangs

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Hi,

I have problem that when I am trying to register for free community version of licence every time LR licence utility hangs.

I have tried on several computers and every time same thing.

Can you help me to get licence somehow ?

 

Regards,

 

Krešimir 

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Trusted Contributor.
Trusted Contributor.

Re: LRlicenceUtility hangs

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After 2 Skype meetings with support team, finally we located this issue and successfully solved it.

Root Cause: My company blocked the URL which was used for activation.

I contacted our IT department and finally I have the access of above URL and activate immediately.

Thanks for the effort of support team made with extreme patience for my speaking english not so good

Maybe you can implement something to show more human-friendly error messages later, so the users could be more easily to understand why they're failed to activation:)

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Acclaimed Contributor.
Acclaimed Contributor.

Re: LRlicenceUtility hangs

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Hi,

Please run the License Utility as Adminidtrator and ensure the Windows account that runs it has write permissions on "%ProgramData%\Micro Focus".

Regards,
Shlomi

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Trusted Contributor.

Re: LRlicenceUtility hangs

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@Shlomi Nissim wrote:

Hi,

Please run the License Utility as Adminidtrator and ensure the Windows account that runs it has write permissions on "%ProgramData%\Micro Focus".

Regards,
Shlomi


Hi Shlomi,

I did exactly as above on my laptop but still get "stop working" issue.

Capture.PNG

With best regards,
Morris Li

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Acclaimed Contributor.

Re: LRlicenceUtility hangs

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Hi @MorrisLi,

We will troubleshoot that over a call.

Regards,
Shlomi

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Respected Contributor.
Respected Contributor.

Re: LRlicenceUtility hangs

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Hi,

Please share solution because I have tried suggested but with no luck.

Regards,

Krešimir
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Acclaimed Contributor.
Acclaimed Contributor.

Re: LRlicenceUtility hangs

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Hi @Kprekrat,

Please open a support ticket. We will handle that with you in that context.

Regards,
Shlomi

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Trusted Contributor.
Trusted Contributor.

Re: LRlicenceUtility hangs

Jump to solution

After 2 Skype meetings with support team, finally we located this issue and successfully solved it.

Root Cause: My company blocked the URL which was used for activation.

I contacted our IT department and finally I have the access of above URL and activate immediately.

Thanks for the effort of support team made with extreme patience for my speaking english not so good

Maybe you can implement something to show more human-friendly error messages later, so the users could be more easily to understand why they're failed to activation:)

View solution in original post

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Micro Focus Expert
Micro Focus Expert

Re: LRlicenceUtility hangs

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Thank you for the update Morris.

In the next version we have improved the error handling of the licensing application allready and you wil not experience the crash anymore.

Regards,
Adrian

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