Absent Member.
Absent Member.

Loadrunner 12.02 ajax trueclient Issue - Tableau Dashboards doesn´t show values

Hi Community

I was assigned to write performance scripts using LoadRunner 12.02.
Currently i am using ajax trueclient protocol, which is easy to use, but facing an issue with an embedded Tableau Dashboard inside a Html portal.


When selecting any item from the Dashboard menu it returns the following error "TypeError: ev.currentTarget.closest is not a function"


If i open the same Dashboard within the remote Tableau Server the menu appear normal and it is possible to select the menu values.


The issue seems to be between Html Portal and Tableau Server connection which the trueclient browser is not able to handle?


Is there any configuration which i am missing ?

Find attached two prints, one with the error inside the Html Portal, the other within the correct menu inside Tableau Server.

Any help or waypointer will be much appreciated.

Thanks & Regards

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3 Replies
Acclaimed Contributor.
Acclaimed Contributor.



First question that pops in mind mind is whether the application under test supports Firefox. 


Did you try browsing to this application using Firefox without TruClient.

1. Open Firefox  located in <LR_HOME>\bin\firefox\firefox.exe 

2. Browse the applcation nad reach into that point that does not funciton  well. 


If you face the same issue it probably means your application does not support Firefox. In such case I would advice using TruClient IE


If it works well, I suggest trying again in TruClient Firefox without recording, just browse the application in TC Firefox without recording or replaying a script


Please update us on the outcome




Absent Member.
Absent Member.

Hi Shlomi,


Thanks for your support, meanwhile i got a response from our Developer.

So, it was a Javascript issue, which he could hotfix until tableaus new version.


The problem was related to Tableau Dashboard.




Best Regards




Absent Member.
Absent Member.


I'm running into similar issue for Tableau. Error is bit different - "Access is denied". Please find attached screenshot of the error.

I'm getting error while replaying only in web(http/html) mode. Recording worked fine.

I've talked with developer and she said the file that is throwing error serves all dashboards. 

Please let me know what fix was made to fix the issue as this is similar issue related to dashboards.



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