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Absent Member.
Absent Member.
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Not able to open VuGen

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I am new to performance testing and LR.

Installed Loadrunner 12.53 downloaded from HP products site. 

I am able to access Controller and Analysis. But when i open VuGen, "Critical Error (cannot use ExceptionDialog)" window pops up.

Please someone help me with this issue 😞

Thanks in Advance.

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Acclaimed Contributor.
Acclaimed Contributor.

Re: Not able to open VuGen

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Try the repair option.

If this is a VM, I would suggest to re-image the machine and try again, as something probably got corrupted in the installation.

Good Luck,

Lior

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Acclaimed Contributor.
Acclaimed Contributor.

Re: Not able to open VuGen

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Hi

Can you try to open Vugen with Administrative privliges? i.e. right click and "Run As Administrator"?

Thanks,

Lior

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Absent Member.
Absent Member.

Re: Not able to open VuGen

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Hi Lior,

Tried. Still facing the same issue.

Thanks,

Rupa

 

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Acclaimed Contributor.
Acclaimed Contributor.

Re: Not able to open VuGen

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Hi Rupa,

can you tell me which OS did you install it on?

additionally, can you try and run a "repair" on the installation?

Thanks,

Lior

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Absent Member.
Absent Member.

Re: Not able to open VuGen

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OS is Windows 8.1. 

 

 

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Acclaimed Contributor.
Acclaimed Contributor.

Re: Not able to open VuGen

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Try the repair option.

If this is a VM, I would suggest to re-image the machine and try again, as something probably got corrupted in the installation.

Good Luck,

Lior

View solution in original post

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Honored Contributor.
Honored Contributor.

Re: Not able to open VuGen

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When installing LoadRunner or when repairing it, as suggested by Lior, please make sure that you are running the installation/repair as local administrator.

Igor Markov
R&D Manager, Performance Engineering Core
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Absent Member.

Re: Not able to open VuGen

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Hi Loir,

As you said, repaired installation and Its WORKING 🙂 🙂 Thanks alot 🙂 

Rupa

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Acclaimed Contributor.
Acclaimed Contributor.

Re: Not able to open VuGen

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Always a pleasure😃
Thanks,
Lior
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