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TruClient **failed- end event error due to network timeout

Hello,

 

Facing network timeout issue multiple times at different steps. After reading some solutions here I tried to add wait and wait for object steps, but it didn't help. I also tried to increase maximum network timeout value but no luck.

Could please suggest solution for this issue. It would be helpful if I can have sessions with support team so that I can show my issue by replaying the script. 

 

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Trusted Contributor.
Trusted Contributor.

Hello,

Please try to add a file with the name additionalSettings.json

 

{
"TruClient": {
"SyncNetworkTimeoutInterval": 60000,
"SyncNetworkTimeoutMaxIntervals": 10,
"AsyncNetworkTimeoutInterval": 60000,
"AsyncNetworkTimeoutMaxIntervals" : 10
}
}

 

 

The file should be added to the script folder.

If this does not correct the problem feel free to open a ticket with support so that we can check the issue in a screen share session.

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