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Respected Contributor.
Respected Contributor.
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Vugen (12.5) starts browser process but recording can't be done since browser window does not appear

WIthin the past 30 days, I have successfully completed, with an Administrator level windows login account, the installation of the Vugen 12.5 by itself as well as the full Loadrunnner isntallation (with or without network virtualization) on multiple Windows 7 Enterprise systems.  During these installations, the McAfee Antivirus services were disabled, Microsoft UAC was disabled and Windows DEP was disabled as was recommended by HP Loadrunner technical support engineers. One of these systems, was a freshly installed image of Windows 7 Enterprise that had been validated by my company's IT infrastruture department just eliminate the possibility of trying to install the Loadrunner software on a system that had a corrupted Windows registry/environment.

On all of these machines (at least 4 systems), the Loadrunner Full Setup or the Vugen installation without an errors being logged during the installation process. 

However, once I try to record using the Web - HTTP/HTML protocol, the recording does not record any web trafffic since the browser window (IE 11, Chrome or Firefox) NEVER APPEARS.  Windows Task Manager shows that the browser process is active and the Process Explorer tool shows that the browser process has been launched by Vugen. Also, the Vugen Recording pop-up window is actively counting the seconds the Recording process has been active. After 60 seconds have gone by, Vugen posts an error message stating that there was a communication error with the browser process. 

At this point, this Vugen error message suggest that an interference with the Symantec Endpoint Firewall agent may be causing this problem and that a change to the Symantec Firewall policy may be necessary in order for any recording to occur. 

Unfortunately, NONE of these failing systems use the Symantec Endpoint Firewall agent or any other software that provides a similar function.

I would really appreciate any feedback regarding this issue, since Loadrunner 12.5 is not of much use to my company if I cannot record any new Vugen scripts with it.

I even tried using the Winsock protocol on these failing systems and the same problem occurs.

Does anyone know of any Windows update or some other monitoring software that could prevent the browser process, be it iexplore..exe, firefox.exe or chrome.exe, from displaying its own browser window?

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Absent Member.
Absent Member.

Re: Vugen (12.5) starts browser process but recording can't be done since browser window does not ap

Hi 

Please attach the VuGen error messages for further invastigation, thanks.

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