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how to upgrade VTS (and see which version it is on)

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Hello,

How can I see which version of VTS is installed? (customer installed some version prior to 12.53)
And what does HP recommend for upgrading an existing instance to the newest version (included in LR 12.53)?

Exporting data, uninstall, import data or preferrably something less intrusive?

Kind regards,
Okke

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Acclaimed Contributor.
Acclaimed Contributor.

Re: how to upgrade VTS (and see which version it is on)

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Hello Okke,

Thank you for your post.

In order to verify the VTS version you can check it on Contol Panel >> Programs and Features, there in the list of all the installed programs, should appear the VTS version that you currently have.

Now, at the moment, the only way to make a backup of existent instances is to export each table manually to a .xls.

Regards,

Daniela Gómez Alvarado
Customer Support Engineer

If you find that this or any other post resolves your issue, please be sure to mark it as an accepted solution.
If you are satisfied with anyone’s response please remember to give them a KUDOS by clicking on the STAR at the bottom left of the post and show your appreciation.

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Acclaimed Contributor.
Acclaimed Contributor.

Re: how to upgrade VTS (and see which version it is on)

Jump to solution

Hello Okke,

Thank you for your post.

In order to verify the VTS version you can check it on Contol Panel >> Programs and Features, there in the list of all the installed programs, should appear the VTS version that you currently have.

Now, at the moment, the only way to make a backup of existent instances is to export each table manually to a .xls.

Regards,

Daniela Gómez Alvarado
Customer Support Engineer

If you find that this or any other post resolves your issue, please be sure to mark it as an accepted solution.
If you are satisfied with anyone’s response please remember to give them a KUDOS by clicking on the STAR at the bottom left of the post and show your appreciation.

View solution in original post

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