RhysW82 Absent Member.
Absent Member.
1819 views

Loadrunner 12 .dll problems

Hello.

 

Have installed the trail version of v12 

 

When we're trying to record a script we're getting an error after we enter the URL.

 

could not load api_inspector.dll

 then

vugn_record_api

then

cannont initialsie the "multi" inspector

 

Anyone got any ideas?

0 Likes
8 Replies
Outstanding Contributor.. Chau_Nguyen_PC Outstanding Contributor..
Outstanding Contributor..

Re: Loadrunner 12 .dll problems

Hi,

 

What protocol do you use to record the script?

Do you get any other error or warning in Event View of LR machine while recording the script? 

Please check some points as below is implemented in LoadRunner machine:

- UAC is disabled : http://support.openview.hp.com/selfsolve/document/KM00598473

- DEP is disabled: http://support.openview.hp.com/selfsolve/document/KM747283

- Firewall, antivirus is disabled.

Please refer the above document to fully disable them and try to record again.

 

 

Regards,

Chau

Regards,

Chau Nguyen | SW Technical Support Consultant.
LoadRunner and Performance Center


If you find that this or any other post resolves your issue, please be sure to mark it as an accepted solution.
If you are satisfied with anyone’s response please remember to give them a KUDOS by clicking on the STAR at the bottom left of the post and show your appreciation.
0 Likes
RhysW82 Absent Member.
Absent Member.

Re: Loadrunner 12 .dll problems

Hi Chau,

 

Thanks for the reply.

 

Using HTTP/HTML protocol to record.

 

Don't get any other errors as it just crashes as soon as the URL is entered, so no recording is actually done.

 

0 Likes
Outstanding Contributor.. Chau_Nguyen_PC Outstanding Contributor..
Outstanding Contributor..

Re: Loadrunner 12 .dll problems

Hi,

 

Thanks for your information.

 

Could you please check UAC, DEP and antivirus are disable fully on LoadRunner machine or not?

Please follow the shared document to disable them.

 

Regards,

Chau

Regards,

Chau Nguyen | SW Technical Support Consultant.
LoadRunner and Performance Center


If you find that this or any other post resolves your issue, please be sure to mark it as an accepted solution.
If you are satisfied with anyone’s response please remember to give them a KUDOS by clicking on the STAR at the bottom left of the post and show your appreciation.
0 Likes
RhysW82 Absent Member.
Absent Member.

Re: Loadrunner 12 .dll problems

We're unable to fully disable antivirus as it's a requirement in the environment we are working in. But I'll check the rest.

I don't see why this would cause a problem with .dll's though?
0 Likes
Outstanding Contributor.. Chau_Nguyen_PC Outstanding Contributor..
Outstanding Contributor..

Re: Loadrunner 12 .dll problems

Hi,

 

Yes, please check these points as sometime UAC may prevent Vugen to record the application.

And what anti-virus software that your are uisng now?

 

Regards,

Chau

Regards,

Chau Nguyen | SW Technical Support Consultant.
LoadRunner and Performance Center


If you find that this or any other post resolves your issue, please be sure to mark it as an accepted solution.
If you are satisfied with anyone’s response please remember to give them a KUDOS by clicking on the STAR at the bottom left of the post and show your appreciation.
0 Likes
RhysW82 Absent Member.
Absent Member.

Re: Loadrunner 12 .dll problems

McAfee

0 Likes
Outstanding Contributor.. Chau_Nguyen_PC Outstanding Contributor..
Outstanding Contributor..

Re: Loadrunner 12 .dll problems

Hi,

 

Please refer the support matrix document of LoadRunner 12. It mentioned some information about McAfee. We should close it before installing LoadRunner. It might impact to LoadRunner working.

 

Regards,

Chau

Regards,

Chau Nguyen | SW Technical Support Consultant.
LoadRunner and Performance Center


If you find that this or any other post resolves your issue, please be sure to mark it as an accepted solution.
If you are satisfied with anyone’s response please remember to give them a KUDOS by clicking on the STAR at the bottom left of the post and show your appreciation.
0 Likes
Michael-W Absent Member.
Absent Member.

Re: Loadrunner 12 .dll problems

Was the solution for this ever discovered?  I am having a similar problem, I get a "Could not load api_inspector.dll." error whenever I try to record a script and then a few other errors follow depending on protocol.

 

thanks,

-Michael

0 Likes
The opinions expressed above are the personal opinions of the authors, not of Micro Focus. By using this site, you accept the Terms of Use and Rules of Participation. Certain versions of content ("Material") accessible here may contain branding from Hewlett-Packard Company (now HP Inc.) and Hewlett Packard Enterprise Company. As of September 1, 2017, the Material is now offered by Micro Focus, a separately owned and operated company. Any reference to the HP and Hewlett Packard Enterprise/HPE marks is historical in nature, and the HP and Hewlett Packard Enterprise/HPE marks are the property of their respective owners.