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kkothapalli1976 Absent Member.
Absent Member.
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Unable to upgrade the Loadrunner version from 11.5 to 12.x

Hi,


We are unable to upgrade the loadrunner version from 11.5 to 12.x.  When i am trying to install the loadruuner 12.x version, it is looking for LoadRunner_x64.msi in the previous version. Unfortunatley my customer was deleted the loadrunner 11.5 version instead of upgrade directly. Now while installing the 12.x version he is facing it is looking for


"\\mlgmuc00sap026\LR 11.5\LR 11.5\lrunner\MSI\". Also we have tried to install the same by using LoadRunner_x64.msi. But its not installing. Could you please suggest us how to proceed further.

Version:- From 11.5 to 12.01


O/S:-  Windows 64-bit


Regards,


-Kiran

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3 Replies
Micro Focus Expert
Micro Focus Expert

Re: Unable to upgrade the Loadrunner version from 11.5 to 12.x

 

Deleting the install folders alone will not remove the previous version completely. You will actually need to remove it from Control panel->Add/remove programs first before attempting to remove anything at folder level or it can leave the install in corrupt state. Please try the steps outlined in the below KB and see if this helps:

https://softwaresupport.hp.com/group/softwaresupport/search-result/-/facetsearch/document/KM170836

Thanks

Microfocus Support

If you find that this or any post resolves your issue, please be sure to mark it as an accepted solution.
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azavaliy Absent Member.
Absent Member.

Re: Unable to upgrade the Loadrunner version from 11.5 to 12.x

According to installation from LoadRunner_x64.msi - what exactly happens?

What can be observed in UI. any error codes, logs?

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kkothapalli1976 Absent Member.
Absent Member.

Re: Unable to upgrade the Loadrunner version from 11.5 to 12.x

Hi,

Thanks for your reply. I am attaching the error snap shot for your reference.

Hope this will help you to understand.

Thanks,

-Kiran

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