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Established Member.. sopcal
Established Member..
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upgrade from LR 11.51 to 12.02 fails to open help "HP Controller Help" or F1 (is empty)

Hi all, 

 

Recently, I upgraded to 12.02.
And now when I give open support or pulse F11, showing me the empty help.

 

Windows Server 2008 R2
attached capture.

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nam_nguyen Absent Member.
Absent Member.

Re: upgrade from LR 11.51 to 12.02 fails to open help "HP Controller Help" or F1 (is empty

Hi,

please check if the folder WebHelp is available in your LoadRunner installation folder (my folder is C:\Program Files (x86)\HP\LoadRunner\help\WebHelp). Default_CSH.htm or Default.htm are the files opening in Controller when F1 or HP Controller Help is called.

Regards

Nam

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Established Member.. sopcal
Established Member..

Re: upgrade from LR 11.51 to 12.02 fails to open help "HP Controller Help" or F1 (is empty

Yes,

 

These files exist, and I can open them correctly with IE

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