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Damian1 Absent Member.
Absent Member.
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External ports required to be open for MDM server?

Hi all,

I have recently configured a MDM server and when connecting a mobile device to the server via our internal network everything works absolutely fine.

Following this, I have assigned an external IP address to our MDM server however when I try to enroll a device using the external address, the enrollment fails and the device gets stuck in the 'Pending Enrollment' folder.

So far I have tried the following to resolve on our firewall:


  1. Opening port 2465 (as per the documentation provided by Novell/MF). I have also checked that ports 80 and 443 are open.
  2. Turned the external firewall interface off completely.


    Still no joy I am afraid. Am I missing more ports to open, or could the issue be elsewhere? I am merely confused as to how it works fine internally but not externally.

    Cheers,

    Damian
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2 Replies
Micro Focus Contributor
Micro Focus Contributor

Re: External ports required to be open for MDM server?

You may refer MDM Server section under 6.2.1 Prerequisites at https://www.novell.com/documentation/zenworks2017/pdfdoc/zen_zmm/zen_zmm.pdf on ports requirements for MDM servers
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Damian1 Absent Member.
Absent Member.

Re: External ports required to be open for MDM server?

tsubhashini;2477170 wrote:
You may refer MDM Server section under 6.2.1 Prerequisites at https://www.novell.com/documentation/zenworks2017/pdfdoc/zen_zmm/zen_zmm.pdf on ports requirements for MDM servers


Hi tsubhashini,

Thanks for the link to the doc, I'll try the ports specified under that section and report back.
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