Our vBulletin migration is complete.
Welcome vBulletin users! All content and user information from the Micro Focus Forums (vBulletin) site has been migrated to this site. READ MORE.
dmantz Absent Member.
Absent Member.
1020 views

ZENworks App and Configruation update errors

I am currently running ZMM 2.8.2 on a fully patched Windows 2008 server. When I make a configuration change and push it out to my users we are finding that the previous MDM profile has to be removed allowing for the update to be installed. When removing the older profile it also removes all of the apps distributed by ZMM via the ZENworks app. What needs to be done allowing for the configuration change to install without having to touch each device and complete the process just explained?

In addition to the profile configuration update issue, when we attempt to update the Enterprise ZENworks app on iOS7 form 2.7.4 to 2.8.1e the account information goes blank. We have attempted to restart the iPad by shutting down as well as holding in the home/power button combination. Neither approach resolves the blank information issue. The only solution I have found at this time is to completely remove the app, profiles, and reset the user accounts enrollment profile in ZMM. Then provide the user information on each device and register it again.

Any assistance will be greatly appreciated regarding this issue. Thanks in advance!
0 Likes
3 Replies
Anonymous_User Absent Member.
Absent Member.

Re: ZENworks App and Configruation update errors

dmantz,

It appears that in the past few days you have not received a response to your
posting. That concerns us, and has triggered this automated reply.

Has your problem been resolved? If not, you might try one of the following options:

- Visit http://support.novell.com and search the knowledgebase and/or check all
the other self support options and support programs available.
- You could also try posting your message again. Make sure it is posted in the
correct newsgroup. (http://forums.novell.com)

Be sure to read the forum FAQ about what to expect in the way of responses:
http://forums.novell.com/faq.php

If this is a reply to a duplicate posting, please ignore and accept our apologies
and rest assured we will issue a stern reprimand to our posting bot.

Good luck!

Your Novell Product Support Forums Team
http://forums.novell.com/

0 Likes
technomoney Absent Member.
Absent Member.

Re: ZENworks App and Configruation update errors

dmantz;2298568 wrote:
In addition to the profile configuration update issue, when we attempt to update the Enterprise ZENworks app on iOS7 form 2.7.4 to 2.8.1e the account information goes blank. We have attempted to restart the iPad by shutting down as well as holding in the home/power button combination. Neither approach resolves the blank information issue. The only solution I have found at this time is to completely remove the app, profiles, and reset the user accounts enrollment profile in ZMM. Then provide the user information on each device and register it again.


Same issue here. Were you able to find a solution?

0 Likes
dmantz Absent Member.
Absent Member.

Re: ZENworks App and Configruation update errors

Technomoney,
Well, I have not found a solid resolution. I did respond to your post with a solution that goes along with @rhuhman's response. Using a webclip that takes the user to itms-services://?action=download-manifest&url=https://zmmupdate.novell.com/apps/ZMM.plist automatically updates the app.
0 Likes
The opinions expressed above are the personal opinions of the authors, not of Micro Focus. By using this site, you accept the Terms of Use and Rules of Participation. Certain versions of content ("Material") accessible here may contain branding from Hewlett-Packard Company (now HP Inc.) and Hewlett Packard Enterprise Company. As of September 1, 2017, the Material is now offered by Micro Focus, a separately owned and operated company. Any reference to the HP and Hewlett Packard Enterprise/HPE marks is historical in nature, and the HP and Hewlett Packard Enterprise/HPE marks are the property of their respective owners.