DavudOeden
New Member.
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ZMM: iOS 12 Fails with profile installation

Hello,

we have a lot of iPhones managed with ZenWorks Mobile Management and GroupWise Mobility Service.

Yesterday we wanted to install a ZenWorks Profile on a new iPhone Xs (iOS 12) but the profile installation always failed.
iPhones which were updated from iOS11 to iOS12 with installed profile works fine.

But new iPhones with iOS 12 cant be installed. Tried installing the MDM Profile on a iOS11 iPhone. Worked like a charme.

Our SSL Cert is SHA256RSA (Digicert -> RapidSSL).

Any ideas how we can go on with installing profiles on new iOS12 devices ?

Regards,
D. O.
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5 Replies
AutomaticReply Absent Member.
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Re: ZMM: iOS 12 Fails with profile installation

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DavudOeden
New Member.

Re: ZMM: iOS 12 Fails with profile installation

No one else the same problem ??
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Micro Focus Contributor
Micro Focus Contributor

Re: ZMM: iOS 12 Fails with profile installation

DavudOeden;2493028 wrote:
No one else the same problem ??

There was a similar issue at https://forums.novell.com/showthread.php/509509-IOS-12
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Micro Focus Frequent Contributor
Micro Focus Frequent Contributor

Re: ZMM: iOS 12 Fails with profile installation

Can you confirm that you are using ZENworks Mobile Management 3.x and NOT the mobile management features with-in ZENworks Configuration Management?
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DavudOeden
New Member.

Re: ZMM: iOS 12 Fails with profile installation

gvikram;2493091 wrote:
Can you confirm that you are using ZENworks Mobile Management 3.x and NOT the mobile management features with-in ZENworks Configuration Management?


ZMM 3.2.9

Problem solved. Mr. Sedoc from Microfocus solved the problem.
It was a TLS Problem. iOS 12 seems to be stricter. So we added TLS 1.2 support in the registry of the ZMM Server.
(HKEY_LOCAL_MACHINE – SYSTEM – CurrentControlSet – Control – SecurityProviders – SCHANNEL – Protocols -> Added TLS 1.2 Key with "Client" and "Server" an enabled them).
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