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NNMi: Replay Active Incidents

Idea ID 1646161

NNMi: Replay Active Incidents

Status: Waiting for Votes Submitted by Captain Captain on ‎2018-05-11 14:03

Provide CLI to replay (active) NNMi incidents via Northbound Interface. This will allow recreating of missing tickets in ServiceNow or Service Manager. This is helpful in case the ticket has been by mistake closed by an agent or not delivered to the upstream ticketing tool at all.

It often happens that an agent closes a ticket without correctly fixing the underlying issue on the network device. While NNMi sees the issue it will never regenerate the incident and sent it via Northbound Interface again.

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2 Comments
TapanS
Micro Focus Expert
Micro Focus Expert
‎2018-05-16 14:33
‎2018-05-16 14:33
The idea has received an initial review to ensure adherence to our idea submission and community guidelines. More information may be needed at this stage and we expect the community to help prioritize the idea with comments and community support (votes/kudos)..
TapanS
Micro Focus Expert
Micro Focus Expert
‎2018-05-16 14:35
‎2018-05-16 14:35
Status changed to: Waiting for Votes
 
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