Valued Contributor.. Valued Contributor..
Valued Contributor..

SSL - this site uses an unsupported protocol or cipher suite such as RC4 (10.20 HPNA)

After we installed domain signed CA cert on the HPNA 10.20 server keystore / truststore, and we have error on all browsers showing on the front page.

This page can’t be displayed
Turn on TLS 1.0, TLS 1.1, and TLS 1.2 in Advanced settings and try connecting
to https://xxxxxxx again. If this error persists, it is possible
that this site uses an unsupported protocol or cipher suite such as RC4 (link
for the details), which is not considered secure. Please contact your site

The certs was extracted with openssl on the p7b.
openssl pkcs7 -print_certs -in ./ca.p7b -inform DER -outform PEM > all_cert.crt


Can anyone share some ideas please where to look at the issue?

Google the error link to:


Turn on SSLv3 / v2 (Grey out - domain policy disable). TLS 1.0/ 1.1/1.2 are on in IE .

Reason of disable:
POODLE: SSLv3 vulnerability (CVE-2014-3566)

Tags (1)
3 Replies
Super Contributor.. Super Contributor..
Super Contributor..

I am seeing this issue now after we made our URL secured.  Does anyone have a solution?  Your assistance is greatly appreciated.


Super Contributor.
Super Contributor.

For security stuff is recommended to go directly with support.

Acclaimed Contributor.
Acclaimed Contributor.

That means that the format to extract the certificates and concecuent CA aren't on a valid format.

I suggest you use the procedure listed on the Admin Guide under ► Adding a CA-Signed Certificate to NA ◄ 

the correct commands and procedure are listed there.

Pedro A. Batista
Customer Support Engineer

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