Respected Contributor.
Respected Contributor.

Connection test to database not completed: FATAL

I got this error in nmsdbmgr.log

Connection test to database not completed: FATAL:  the database system is starting up


NNMi 10 in Application Failover



1 Reply
Acclaimed Contributor.
Acclaimed Contributor.

Re: Connection test to database not completed: FATAL

Hello Mel


Thanks for posting,


Can you please check the postgres.log locate under the following path:


Windows: Drive:\ProgramData\HP\HP BTO Software\shared\nnm\databases\Postgres\pg_log

Linux: /var/opt/OV/shared/nnm/databases/Postgres/pg_log


We need to look for any error message or fatal in the postgres.log, also I will need to know if the servers are running, for this i need you to do the following:


  • Break the cluster (This action must be done in both servers):
    • Kill the nnmcluster process.
    • Go to the nnmcluster.properties file and comment the failover name line and the line where the nodes are included.
    • Start the services for both servers

Those steps is to verify if the server are able to start as stand alone, if one of them is corrupted please let me know.



Vincent Montenegro Mena
Customer Support Engineer

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