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Creating Custom NPS report for Business Hours

Dear Friends,

We know, NPS provides a functionality to select certain Business hours while launching 'Out of the Box' reports.

How can we achieve the same for any custom NPS report ?

 

Cheers,

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Re: Creating Custom NPS report for Business Hours

Hello Experts,

 

Any info will be much appreciated!

 

Cheers,

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Re: Creating Custom NPS report for Business Hours

Hello,

 

can you please explain how the custom reports were created (e.g. Query Studio or Report Views)?

 

Kind regards

 

Allessandro

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Re: Creating Custom NPS report for Business Hours

Hi Allessandro,

I used 'Query Studio' to create custom reports. If I am not mistaken, 'Report Views' provides Out of the box reports, right ?

 

Cheers,

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Re: Creating Custom NPS report for Business Hours

Hello,

 

I think you have to filter your data in Query Studio to contain only business hours.

 

Yes, from PerfSPI online help:

 

A ReportView is a snapshot of a report. You can modify the default settings (like topology attribute and time range) of a report and save the modified report as a ReportView. Instead of launching the original report and modifying the settings all over again, you can simply launch the ReportView.

 

HTH and kind regards

 

Allessandro

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Re: Creating Custom NPS report for Business Hours

Hello Allessandro,

The challenge is that default settings, such as option to choose Business Hours cannot be change/modify for any custom report in NPS.

Have you tried achieveing that for a custom report ?

 

Cheers,

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Re: Creating Custom NPS report for Business Hours

Hello,

 

I know that this has changed in the releases. What version do you use?

 

BR

 

Allessandro

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Re: Creating Custom NPS report for Business Hours

Hi Allessandro,

We are on version 10.20. Guess, this is the latest version, isn't it ?

 

Cheers,

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Re: Creating Custom NPS report for Business Hours

Hello,

 

I have checked the setting for a regular report in NNMi (Chart Detail) and it seem to work (see attached screenshot). I was not able to test this in Query Studio (not IE in our lab and FF does not work), but I think you have to se filtering on the datetime column.

 

HTH and kind regards

 

Allessandro

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