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(NNM iSPI METRIC) Support Tip:License file does not support this version. IQ requires a license ..

Folks,

This applies to Windows and Linux OS .

Below is just on Linux OS patch example .

Has the following patches for NNMi and Performance for metrics - Network Node Manager ispi performance for metrics 10.20 Patch 1 for Linux/64 NPS1020L_00001. Apply network node manager ispi performance for metrics 10.20 10.2x SybaseIQ Component patch - NPS1020L_00002.

Now perfspi.iqmsg presents the following errors:

I. 04/07 17:13:54. 0000000000 Using licenses from: /opt/OV/nonOV/sybaseiq/SYSAM-2_0/licenses/HP_IQ_OEM.lic:/var/opt/OV/NNMPerformanceSPI/database/*.lic
I. 04/07 17:13:54. 0000000000 Checked out support-graced license for 8 IQ_CORE (2015.08180/permanent/191A FE4E 2E65 4398).
I. 04/07 17:13:54. 0000000000 Failed to obtain license(s) for IQ_CORE feature from license file(s) or server(s).
I. 04/07 17:13:54. 0000000000 License file does not support this version. IQ requires a license version of 2016.0617 or greater but only licenses for previous releases are available. If you are entitled to use this version of IQ then check for updates at the Sybase Product Download Center and regenerate and deploy your license updates.
I. 04/07 17:13:54. 0000000000 License feature name: IQ_CORE
I. 04/07 17:13:54. 0000000000 Application version > License version: 2016.0617 > 2015.08180
I. 04/07 17:13:54. 0000000000 License search path: /opt/OV/nonOV/sybaseiq/SYSAM-2_0/licenses/HP_IQ_OEM.lic:/var/opt/OV/NNMPerformanceSPI/database/*.lic:
I. 04/07 17:13:54. 0000000000 FLEXnet Licensing error:-21,126

This error occur as NPS1020L_00002 patch upgraded Sybase version to sp11.01. The required new license file for sp11.01 was not shipped along with performance for metrics patch.

To fix this you need to get a Hotfix from Support. This defect is track as QCCR1B153370 would be fixed in upcoming patch of NPS10.20.

Best Regards,

Joel Ng
HPE Support

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