NNMi OM Integration
From experience, can anyone tell me the best method of integration between NNMi and OM, web services or OM agent?
From my experience, the web services seems to have some kind of limitations. We notice sometimes that incidents are not being forwarded so we disable and re-enable the integration. On a couple of occasions we had to restart NNMi.
I have checked it, and the configuration is fine...it says "If matched, do action(send it to ack browser.)".....
And i have also checked the unmatched events tab, there "are sent to the active Msg Browser" has been selected
now what could be the error or reason...
To check for unmatched events find the NNMi server in the node tree and see if there are any alerts for it.
"If matched, do action(send it to ack browser.)" - That is what I would expect to see in the policy for Closed events.
Have you looked at your acknowledged alerts to see if there are any EventLifecycleStateClosed events there?
If there are but the originating event hasn't been closed there is a problem with correlation.
If there are not any it probably means that for some reason they are not being caught by the policy and you should be able to find them as unmatched events raised against the server.