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Valued Contributor.
Valued Contributor.
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NPS server not taking Metrics files from NNMi server

Hello There,

Our NPS server is not taking "Interface metrics" files from NNMi server.

All the services on both servers are running fine. Shared path between NNMi server and NPS server is also configured correctly.

statusALL.ovpl output is as below:-

C:\Users\hpadmin.TLDATACENTER1.001>statusALL.ovpl
INFO: HPE NNM iSPI Performance BI Service is running.
INFO: HPE NNM iSPI Performance Database and DB SQL Rewrite Proxy processes are r
unning.
INFO: HPE NNM iSPI Performance ETL Service is running.
INFO: ALIVE - PerfSPI_Diagnostics (Heartbeat seen within last 15 minutes)
INFO: - Last Status: Ready for new metrics files to arrive.
INFO: - Status time: Sat May 6 16:26:36 2017
INFO: - Start time: Fri May 5 17:50:33 2017
INFO: ALIVE - Component_Health (Heartbeat seen within last 15 minutes)
INFO: - Last Status: Ready for new metrics files to arrive.
INFO: - Status time: Sat May 6 16:26:36 2017
INFO: - Start time: Fri May 5 17:52:28 2017
INFO: ALIVE - Interface_Health (Heartbeat seen within last 15 minutes)
INFO: - Last Status: Found 6639 new metrics files. Processing 1 of them.
INFO: - Status time: Sat May 6 16:26:06 2017
INFO: - Start time: Sat May 6 16:26:05 2017
INFO: ALIVE - FrameRelayPvc_Health (Heartbeat seen within last 15 minutes)
INFO: - Last Status: DELAYED: No existing topology. Requesting full topology
dump.
INFO: - Status time: Sat May 6 16:25:05 2017
INFO: - Start time: Fri May 5 17:50:36 2017
INFO: ALIVE - AtmPvc_Health (Heartbeat seen within last 15 minutes)
INFO: - Last Status: DELAYED: No existing topology. Requesting full topology
dump.
INFO: - Status time: Sat May 6 16:25:05 2017
INFO: - Start time: Fri May 5 17:50:38 2017

INFO: HPE NNM iSPI Performance Services all running OK

 

please help to get this resolve

 

Thanks

Abhishek

 

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2 Replies
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Trusted Contributor.
Trusted Contributor.

Re: NPS server not taking Metrics files from NNMi server

Hi Vitric,

In order to check the interface metrix can be picked up from NNMi server. Please check these parameter below;

1. Check the share driver permission.

2. Check the runConfigurationGui.ovpl to make sure the configuration is correct

3. Check the hardware configuration to make sure they match the support matrix of that NNMi and NPS version ( RAM, CPU, disk space...)

4. Did you restart the ETLservices and NNMi serivces?

5. How long did you met this issue?

6. Did you check NPS database size >> dbsize.ovpl –s

And if you check all these parameters correct and supported in support matrix, please raise the new case to NNMi support team then you will get detail support and investigate about this issue in dig deep investigation on your system.

“Regards,

Nga Do Thi Tuyet | SW Technical Support
Network Node Manager
Hewlett-Packard (SSO Portal)


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Micro Focus Expert
Micro Focus Expert

Re: NPS server not taking Metrics files from NNMi server

Hi Abhishek

Since the forum was in read mode for one week due to some maintenance tasks, let us know if the issue you are facing with the specific Interface Metrics files is resolved now, and if yes, please feel free to share its outcome here so that all our community members could know the end of the story.

In case the issue would still be there, from the statusALL.output, we can see that the ETL Interface_Health processes are alive but very late in processing the metrics files:

INFO: ALIVE - Interface_Health (Heartbeat seen within last 15 minutes)
INFO: - Last Status: Found 6639 new metrics files. Processing 1 of them.

It could be eiher a  system resources issue (such as not enough CPUs) or an NPS Interface Health  tuning issue.

I would recommend that you:

  1. Make sure the NPS server is sized according to the requirements of the NNMi Premium or Ultimate Support Matrix for the corresponding Management Tier (KM02208874)
  2. If the server is tuned according to the Support Matrix, run command "dbsize.ovpl -s" on regular basis to check if the time range for the Interface Metrics tables is completely stuck at the same time or slowly moving over the time
  3. In case the Interface Metrics tables time range are slowly moving over the time, it is possible to tune the InterfaceHealth specific ETL processes but editing file $NPSDataDir/rconfig/Interface_Health/userConfig.cfg as explained in document KM00372757
  4. In case the Interface Metrics tables are completely stuck, always showing the same time range over the time, it could be that the Interface Health is completely stuck when processing one specific metric file. The NPS logs would show if this is what is happening here.

If the issue is still alive and the above does not help, feel free to raise a case to support so that the root cause of the issue could be narrowed down further and fixed.

All the best

Marie-Noelle

Micro Focus Customer Support

If you find that this or any post resolves your issue, please be sure to mark it as an accepted solution.

If you are satisfied with anyone’s response please remember to give them KUDOS and show your appreciation.
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