Operational Status down

[HELP_TC]

Hi ,

we are using NNM version 7.53

We see few interface is showing down for the network devices. When we open the interface it show administration status up and operational status down. Can you please tell me how can we bring the operational status up for those interface.

We have few more port for which both are up but the interface not coming under monitoring.

Could you please help on this .

Regards

[LindsayHill]

Normally if the status is admin up/operational down, that means the port's enabled, but nothing's plugged in (or the server is shut down).

Plug something in, or admin disable the port.

[HELP_TC]

Hi Thanks for your reply,

Devices are connected to the ports, but still we are seeing operational status down, please let us know if any thing need to be checked on our NNM server end.

We have few port which have both (admin & Opert) up, but still the interface is not coming under monitoring.

Could you please assist.

[AndyKemp]

What numerical value is being returned for the interface status ? 

ifOperStatus 1.3.6.1.2.1.2.2.1.8

There are 7 possible values :

1 : up
2 : down
3 : testing
4 : unknown
5 : dormant
6 : notPresent
7 : lowerLayerDown

[HELP_TC]

This is what i can find for the interface.

Interface Administration Status: up

Interface Operational Status: Down
 

Capabilities
•isCDP

Addresses
  IP Level: IPv4

User Defined Variables:

•Name: ifStatusAssigned - Value: Str:-
•Name: ifStatusLifecycleState - Value: Str:-
•Name: ifStatusNotes - Value: Str:-
•Name: multicastProtocol - Value: Long:0
•Name: ifStatusReasonObj2 - Value: Str:-
•Name: igmpVersion - Value: Long:0
•Name: ifStatusReasonObj1 - Value: Str:-
•Name: ifStatusReasonIndex - Value: Long:0
•Name: ifStatusReasonAlarmObj - Value: Str:-
 

Is this what you asked us to check? If not , how do we check what you asked ?

[LindsayHill]

Use snmp - either a MIB browser, or snmpwalk/snmpget.

[tanish]

nnmsnmpwalk.ovpl -c <communitystring> <nodeip> ifOperStatus

check the o/p for that interface, if its value is showing as 2 then you can confirm that there is something need to be corrected from the network team.

Cheers!