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Acclaimed Contributor.
Acclaimed Contributor.
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QA SPI creating lot of issues

Hi All

 

We have QA SPI 9.2x installed on our environment.

 

We had created ICMP Echo probes on our company routers, which runs ICMP to our partner routers.

 

Unfortunately we are not able to add partner routers as SNMP node for monitoring.

 

At times, we are seeing there is no data collected by QA SPI and the availability shows 0%

 

But at the same time, we are seeing our company router is not down.

 

If the availability shows as 0%, it will be having following problem,

 

1.  ICMP configuration on probe has not run beacuse of intermediate network problems
      between our company router and partner router.

 

2.  Partner router is down.

 

How we can isolate this issue of where the problem lies.

 

Or is there any other solution which we can think off to identify where the problem lies.

 

Please help.

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Acclaimed Contributor.
Acclaimed Contributor.

Re: QA SPI creating lot of issues

This is the problem with monitoring systems where you don't control everything along the path.

 

The best you can do is monitor more points so you can draw better conclusions about where the fault might lie.

 

Is this link across the Internet? If it is, you could add monitoring to a few other locations (e.g. some major cloud services). If those are reporting as up, but only the partner router is down, then you can conclude that your link is fine, and it's probably partner-specific.

 

You could also look at a service like ThousandEyes. Run probes from within your network, and from outside your network to the partner router. That will give your more information about where the fault lies.

 

 

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