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The Operation Manager for Windows do not start .

The Operation Manager for Windows do not start , when i call the console it send this message : "" The user roles could not be read. Please make sure that the database and Security Server are up and running.

These services terminated unexpectedly, each one has done this action 1 time, i try to restart each one of them, but the console never start.

The server is a Window  Server 2008 R2 .

 

CRDP
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Frequent Contributor.

Re: The Operation Manager for Windows do not start .

Hello Carlos, 

You can try the below ideas: 

- Check current connection status with DB. 

- Check in ODBC the current authentication method. 

- Check whether DB has the users: HP-OVE-User and HP-OVE-Deleg-User. 

- In Active Directory check for users that are opening MMC console. Add them in case they are not listed. 

 

In case issue persists, I recommend you open a ticket with OMW team to analyze this issue properly.

Best regards,

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