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Upgrade of NPS 10.10 Patch 2 and 3 to 10.30 failes with initializeNPS.ovpl -a RestoreConfigAndCont..

Hello,

 

we currently facing the above failure.

 

Env: NPS 10.10 Patch 2 and 3 on SLES 11 SP4 ion dedicated Server, NPS using CA signed certificate

 

Log file PerfSPI_RunInitializeNPS_RestoreConfigAndContentStore in /var/tmp shows that the backup of the content store file cannot be found in .../UpgradeBackupFiles_10.10 (file name Export_EntireContentStore.*). The log file /var/tmp/PerfSPI_BackupConfigAndContentStore.sh.txt shows that the backup of the content store was "skipped" (?).

 

Any idea was happen here?

 

Thanks and kind regards

 

Allessandro

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Re: Upgrade of NPS 10.10 Patch 2 and 3 to 10.30 failes with initializeNPS.ovpl -a RestoreConfigAndCo

Hi Allessandro,

This seems strange. Do you get the output of "initializeNPS.ovpl"?
What is the status in "Restore BI Config and ContentStore" in the output of "initializeNPS.ovpl"?
You may try to re-run this by selection for this item in the output of "initializeNPS.ovpl" or " initializeNPS.ovpl -a RestoreConfigAndCont..". What is the output of it?

For this specific issue, advise to open a support case with the detailed data collected to get further help:
/var/tmp/PerfSPI_BackupConfigAndContentStore.sh.txt
the output of "initializeNPS.ovpl"
the NPS log folder.
Log file PerfSPI_RunInitializeNPS_RestoreConfigAndContentStore in /var/tmp

Many thanks.

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Re: Upgrade of NPS 10.10 Patch 2 and 3 to 10.30 failes with initializeNPS.ovpl -a RestoreConfigAndCo

Hello Chen,

 

case id is SD02244427.

Regarding the time we have decided to uninstall 10.10 and do a fresh installation of 2018.05 ,,,,

 

BR Allessandro

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