Welcome Serena Central users! CLICK HERE
The migration of the Serena Central community is currently underway. Be sure to read THIS MESSAGE to get your new login set up to access your account.
Highlighted
WilliamWalteros Absent Member.
Absent Member.
240 views

iSPI Telephony does not install extension packs on NPS side

Hi Experts,

We are experiencing a problem. We are installing iSPI telephony in the NNM servers (NNM in HA) as a documentation says, but after the installation flow is completed, there are not Telephony reports in the Performance for Metrics page. We know that installation process sends extension packs to the shared drive in the NPS side (NPS in HA) but this files does not appear in the shared resource and of course, this extendion packs are not installing.

Please suggest me.

Thanks in advance.

0 Likes
1 Reply
Micro Focus Expert
Micro Focus Expert

Re: iSPI Telephony does not install extension packs on NPS side

What is the OS for NPS and HA vendor? I would check compatibility of HA module against NPS. Makes sense to check installation log files for any possible errors.

Mikayel Grigoryan
HPE Software

If you find that this or any post resolves your issue, please be sure to mark it as an accepted solution.
0 Likes
The opinions expressed above are the personal opinions of the authors, not of Micro Focus. By using this site, you accept the Terms of Use and Rules of Participation. Certain versions of content ("Material") accessible here may contain branding from Hewlett-Packard Company (now HP Inc.) and Hewlett Packard Enterprise Company. As of September 1, 2017, the Material is now offered by Micro Focus, a separately owned and operated company. Any reference to the HP and Hewlett Packard Enterprise/HPE marks is historical in nature, and the HP and Hewlett Packard Enterprise/HPE marks are the property of their respective owners.