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Acclaimed Contributor.. BGroot Acclaimed Contributor..
Acclaimed Contributor..
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Support Customer Forums now available

IMPORTANT NOTE:

We have discontinued our entitled support customer forums and have migrated the content to the product specific practitioners forum (public).

The text below is no longer valid.

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Support Customer Forums

 

We have heard your requests to offer a greater level of assistance with product technical issues via the community forums, and we have responded with the rollout of Support Customer Forums for several of our key products. These forums are an extension of our support offering, and are only accessible to those customers who have a valid support contract. 

 

Users need to Register or log into the community in order to access the Support Customer Forums.

 

The following products have Support Customer Forums in our community: 

 

 

 

 

Users need to register or login to the community in order to access the Support Customer Forums.

 

 To do this, go to the community and then click on “Log In”.  On the Sign-in screen, enter your HP Passport User ID and Password. If you don’t have an HP Passport account, please click on “REGISTER NOW” to create an HP Passport before accessing the community.

 

The attached document will explain how you can add your valid support contract to your HP Passport profile, or to check if you already have a contract linked to your profile.

 

For more details on our new forums, please access our Support Customer Forum datasheet

 

We also have created a quick start guide, which will help you get acquainted with the community. This quickstart guide is in need of update as the screenshots are of the old community layout. Either we need to edit this doc, or remove this line.

 

Expect the following activities in the Support Customer Forums:

  • Discussions with support experts
  • Tips and tricks
  • Information which will improve users’ knowledge of these HP products
  • Expert sessions on product related topics via short videos and the ability to ask questions related to the specific session

We are committed to continue providing forums which will help you resolve questions and provide you with information that improves your knowledge of our products. If you have ideas on how we can improve this experience please share them with us as we want to these forums to meet your needs.

 

Greetings,

 

HP Software Support

Micro Focus Software Support

The views expressed in my contributions are my own and do not necessarily reflect the views and strategy of Micro Focus.

If you find this or any post resolves your issue, please be sure to mark it as an accepted solution.
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28 Replies
Micro Focus Expert
Micro Focus Expert

Re: Support Customer Forums now available

Hi Bill,

 

could you please check the DDMi Support Customer Forum?

The link isn't working ("An Unexpected Error has occurred."), all other forums are working.

In addition the DDMi forum isn't shown under Discussion Boards -> Software -> Products

Please find attached a screenshot.

Thanks,  Michael

 

Acclaimed Contributor.. BGroot Acclaimed Contributor..
Acclaimed Contributor..

Re: Support Customer Forums now available

Hi Michael,

 

Thanks for letting me know. I have modified the post, so that the link now works.

 

Thanks again.

 

Greetings,

 

Bill

Micro Focus Software Support

The views expressed in my contributions are my own and do not necessarily reflect the views and strategy of Micro Focus.

If you find this or any post resolves your issue, please be sure to mark it as an accepted solution.
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Dennis Handly Acclaimed Contributor.
Acclaimed Contributor.

Re: Support Customer Forums now available

>the DDMi forum isn't shown under Discussion Boards -> Software -> Products

 

That's because it is under:

        Products >  IT Asset Manager > ITRC DDM Inventory (Enterprise Discovery) Forum

 http://h30499.www3.hp.com/t5/ITRC-DDM-Inventory-Enterprise/bd-p/itrc-995

 

I suppose it could be changed to: IT Asset Manager/DDM Inventory

Micro Focus Expert
Micro Focus Expert

Re: Support Customer Forums now available

Hi Dennis,

 

ok, now I found it 🙂

Yes, this should be changed to make it clearer.

 

 

Thanks for your help,

  Michael

Acclaimed Contributor.. BGroot Acclaimed Contributor..
Acclaimed Contributor..

Re: Support Customer Forums now available

I will discuss it with the team and take action to get the title changed.

 

Thanks for the feedback Michael and Dennis.

 

Greetings,

 

Bill

Micro Focus Software Support

The views expressed in my contributions are my own and do not necessarily reflect the views and strategy of Micro Focus.

If you find this or any post resolves your issue, please be sure to mark it as an accepted solution.
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Acclaimed Contributor.. BGroot Acclaimed Contributor..
Acclaimed Contributor..

Re: Support Customer Forums now available

Hi Michael and Dennis,

 

We have changed the IT Asset Manager category title to read "IT Asset Manager / DDMi".

 

Thanks again for your feedback.

 

Greetings,

 

Bill

 

Micro Focus Software Support

The views expressed in my contributions are my own and do not necessarily reflect the views and strategy of Micro Focus.

If you find this or any post resolves your issue, please be sure to mark it as an accepted solution.
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Respected Contributor.. TurboTester Respected Contributor..
Respected Contributor..

Re: Support Customer Forums now available

And the award for slowest, most frustrating "customer driven" site goes to.....HP!  Good for you for making it so friggin complicated just to go to a discussion forum - and when you get there after navigating through what seems like an eternity...to have it take another eternity to find the right combination of search words to bring up discussions that have nothing to do with your concern!  I miss Mercury Interactive!!!

Acclaimed Contributor.. BGroot Acclaimed Contributor..
Acclaimed Contributor..

Re: Support Customer Forums now available

Hi,

 

I am sorry you are experiencing issues. What are you looking for, perhaps I can help you out? If the search is not working correctly then we need to look into this.

If you have any suggestions on how we can improve the forum experience then please let me know. We can only improve the experience if we know what issues you are facing.

 

Appreciate your help on this.

 

Greetings,

 

Bill

Micro Focus Software Support

The views expressed in my contributions are my own and do not necessarily reflect the views and strategy of Micro Focus.

If you find this or any post resolves your issue, please be sure to mark it as an accepted solution.
0 Likes
X4761 Absent Member.
Absent Member.

Re: Support Customer Forums now available

And the award for slowest, most frustrating "customer driven" site goes to.....HP!  Good for you for making it so friggin complicated just to go to a discussion forum - and when you get there after navigating through what seems like an eternity...to have it take another eternity to find the right combination of search words to bring up discussions that have nothing to do with your concern!  I miss Mercury Interactive!!!

 

True! 
Most dissapointig support forum I've ever seen of tecnoligy world. 

And then "You do not have sufficient privileges for this resource or its parent to perform this action." for see solution what the google found on HP forum. This HP policy can ............... !!!! 

0 Likes
Sanchit_Gupta Absent Member.
Absent Member.

Re: Support Customer Forums now available

Hi I am a customer with a valid contract, but still I am not able to open the customer support forums for performance center. Please help! Cheers!

0 Likes
Dennis Handly Acclaimed Contributor.
Acclaimed Contributor.

Re: Support Customer Forums now available

>with a valid contract, but still I am not able to open the customer support forums for Performance Center.

 

And you have followed the directions in the attachment: ?

Adding valid Support Contract to HP Passport.pdf

FilipToman Absent Member.
Absent Member.

Re: Support Customer Forums now available


@Dennis Handly wrote:

>with a valid contract, but still I am not able to open the customer support forums for Performance Center.

 

And you have followed the directions in the attachment: ?

Adding valid Support Contract to HP Passport.pdf


This guide is for OLD site, unless I'm missing someting. If you use "Edit profile" (on new site) it takes you to site where to change only contact info. Nothing about SAID

New support site https://softwaresupport.hp.com/ is terribly slow. Everything take ages to load.

 

I also have "access denied" problem for DataProtector forum. And I'm pretty sure I have valid SAID linked as I did open two support tickets on Monday (which took me lots of time due to performance of the site).

 

 

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Acclaimed Contributor.. BGroot Acclaimed Contributor..
Acclaimed Contributor..

Re: Support Customer Forums now available

Hi,

 

As Dennis just mentioned did you check to see that you have your SAID in your HP Passport profile?

 

If not please add it and login again.

 

If you are still experiencing issues, please send me a private message with your email address and I will contact you.

 

Greetings,

 

Bill

 

 

Micro Focus Software Support

The views expressed in my contributions are my own and do not necessarily reflect the views and strategy of Micro Focus.

If you find this or any post resolves your issue, please be sure to mark it as an accepted solution.
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Absent Member.. JMtz Absent Member..
Absent Member..

Re: Support Customer Forums now available

I registered for the Discussion Board, and added my Service Agreement ID. The only thing I get trying to access the LoadRunner page is a blank page. Very frustrating.

 

http://h30499.www3.hp.com/t5/LoadRunner-Support-Customer/bd-p/loadrunner-support-customer-forum

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