Anonymous_User Absent Member.
Absent Member.
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Adobe Creative Suite 2 not responding

I am out of places to look and this community is alway very helpful, so
I'm hoping for some help here.

I have a user that has the adobe creative suite 2 installed on her
computer. If she logs into the network and tries to run any of the
adobe programs like Photoshop or InDesign, the program will open then
switch to not responding. If anybody else logs into the computer it
works fine.

I deleted her profile off the computer but it still happens with the new
profile. I also completely uninstalled and reinstalled the adobe
creative suite with no luck. If she logs in workstation only then adobe
works fine. If she logs in workstation only, then logs into novell it
also works fine. If you login to the network but don't execute the
login script it also works fine. It's only when you login to novell
first that it's an issue.

I thought she might be getting a drive mapping or something thru one of
her group assignments, so I removed her from every group she belongs to
and it still happens.

Anybody have any thoughts on this?

TIA

Eric
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3 Replies
Anonymous_User Absent Member.
Absent Member.

Re: Adobe Creative Suite 2 not responding

Eric,

Crowded temp folders have been a known issue for Adobe Reader/Acrobat in
the past so its possible clearing them applies here as well...

Troubleshoot system errors or freezes (Acrobat 7.0, Acrobat 3D on
Windows XP)
http://www.adobe.com/support/techdocs/331045.html

Optimize performance in InDesign (CS2 on Windows)
http://www.adobe.com/support/techdocs/328783.html

I've used these utilities in the past to help troubleshoot and they can
tell you wonders about what is really going on with Windows...

AutoRuns, Process Explorer, Filemon, Regmon, LoadOrder, TCPView, and TDImon
http://www.sysinternals.com/

DriverView and ServiWin
http://www.nirsoft.net/utils/

System Information for Windows
http://www3.sympatico.ca/gtopala/about_siw.html

--
Tony Pedretti
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Anonymous_User Absent Member.
Absent Member.

Re: Adobe Creative Suite 2 not responding

Tony, thanks for the suggestions.

What it turned out to be was a font on her system named significa. She
has a ton of fonts and I went thru deleting them in groups and finally
narrowed it down to that individual font.

I would have posted this problem on the adobe board, but I'm still
waiting them to grant me an account so I write to their boards.

Eric

Tony Pedretti wrote:
> Eric,
>
> Crowded temp folders have been a known issue for Adobe Reader/Acrobat in
> the past so its possible clearing them applies here as well...
>
> Troubleshoot system errors or freezes (Acrobat 7.0, Acrobat 3D on
> Windows XP)
> http://www.adobe.com/support/techdocs/331045.html
>
> Optimize performance in InDesign (CS2 on Windows)
> http://www.adobe.com/support/techdocs/328783.html
>
> I've used these utilities in the past to help troubleshoot and they can
> tell you wonders about what is really going on with Windows...
>
> AutoRuns, Process Explorer, Filemon, Regmon, LoadOrder, TCPView, and TDImon
> http://www.sysinternals.com/
>
> DriverView and ServiWin
> http://www.nirsoft.net/utils/
>
> System Information for Windows
> http://www3.sympatico.ca/gtopala/about_siw.html
>

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Anonymous_User Absent Member.
Absent Member.

Re: Adobe Creative Suite 2 not responding

Good to hear and thanks for the feedback. Font management is mentioned
in both those Adobe tech docs.

One of the reasons I post frequently on these Novell forums is the easy
of use.

--
Tony Pedretti
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