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Backup Exec 2010R3, NSS and OES Sles 11 sp2.

Hi there

I've just installed Symantec's sp3 and find that Backup Exec can now see the server, but it cannot see the NSS volumes. I've tried a test backup and find that I can backup files on the server (it is a VM machine), but not the data on our mounted NSS volumes. I've run 'smsconfig -t --list' and the sles server reports that tsafs and tsands were loaded.
Am I doing something wrong, have I only done half a job of the upgrade?

PS FYI I'm a newbie to Linux.

Any advice gratefully accepted.
Regards
Ian.
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On 15/08/2013 15:56, combellack wrote:

> I've just installed Symantec's sp3 and find that Backup Exec can now
> see the server, but it cannot see the NSS volumes. I've tried a test
> backup and find that I can backup files on the server (it is a VM
> machine), but not the data on our mounted NSS volumes. I've run
> 'smsconfig -t --list' and the sles server reports that tsafs and tsands
> were loaded.
> Am I doing something wrong, have I only done half a job of the
> upgrade?


I don't believe Backup Exec 2010 R3 supports OES11 SP1 (which if you
have OES on SLES11 SP2 should be that version).

According to the notes on pages 18 & 38 of be_2010_scl.pdf available @
http://www.symantec.com/business/support/index?page=content&id=TECH137682 ,
Backup Exec 2010 R2/3 is only "Supported with Novell Open Enterprise
Server (OES) 2.0 SP1-SP4, with NSS, NDS, GroupWise and iFolder on 32 and
64-bit platforms for SUSE 10 only (NOTE: NSS only supported on 32bit)."

> PS FYI I'm a newbie to Linux.


No worries, we were all newbies once!

HTH.
--
Simon
Novell Knowledge Partner

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Hi Ian

It's supported with BackExec 2012 SP2 and works
http://www.symantec.com/business/support/index?page=content&id=TECH208600

Regards
Markus

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markusernst;2277379 wrote:
Hi Ian

It's supported with BackExec 2012 SP2 and works
http://www.symantec.com/business/support/index?page=content&id=TECH208600

Regards
Markus


Actually the Symantec article says OES11, not OES11 SP1 (which is what the OP is on if he's using SLES11 SP2)

Not sure if that also covers the RALUS agent or not (ie, "remote servers"). I vaguely remember there was some hoopla that Symantec had added it and then later pulled it or something.
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On 15/08/2013 21:56, kjhurni wrote:

> Actually the Symantec article says OES11, not OES11 SP1 (which is what
> the OP is on if he's using SLES11 SP2)


According to the notes on page 17 of be_2012_scl.pdf available @
http://www.symantec.com/business/support/index?page=content&id=TECH175581 ,
Backup Exec 2012 supports NSS volumes on OES2 SP[0-3] and OES11 SP[0-1]
(note 2) ... which is then contradicted by note 6 "Supported with Novell
Open Enterprise Server (OES) 2.0 SP1-SP3, with NSS, NDS, GroupWise and
iFolder on 32-bit and 64-bit platforms for SUSE 10 only. (NOTE:NSS only
supported on 32-bit)" which relates to SLES10 SP[2-4] and SLES11 SP[0-2].

All in all a bit of a mess and note 6 can't apply to SLES11 SPx since
OES2 SPx is/was an add-on for SLES10 SPx, there is no version of OES for
SLES11 SP0, and OES11 SPx is 64-bit only.

> Not sure if that also covers the RALUS agent or not (ie, "remote
> servers"). I vaguely remember there was some hoopla that Symantec had
> added it and then later pulled it or something.


I also seem to remember seeing something ... ah yes you could hack the
/etc/novell-release file to fool Backup Exec 2010[1] but definitely not
supported by Novell or Symantec!

Personally I would ditch Backup Exec for another vendor's product that
definitely does support OES11 SP1 rather than upgrade to a version of
Backup Exec that may or may not.

HTH.

[1]
https://forums.novell.com/novell-product-discussions/file-networking-services/open-enterprise-server/oes-linux/oes-l-storage-backup/450524-open-enterprise-server-sles11sp1-upgrade-backup-exec-cannot-backup-nss-vols-post2193084.html#post2193084
--
Simon
Novell Knowledge Partner

------------------------------------------------------------------------
Do you work with Novell technologies at a university, college or school?
If so, your campus could benefit from joining the Technology Transfer
Partner (TTP) program. See novell.com/ttp for more details.
------------------------------------------------------------------------
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smflood;2277487 wrote:
On 15/08/2013 21:56, kjhurni wrote:

> Actually the Symantec article says OES11, not OES11 SP1 (which is what
> the OP is on if he's using SLES11 SP2)


According to the notes on page 17 of be_2012_scl.pdf available @
http://www.symantec.com/business/support/index?page=content&id=TECH175581 ,
Backup Exec 2012 supports NSS volumes on OES2 SP[0-3] and OES11 SP[0-1]
(note 2) ... which is then contradicted by note 6 "Supported with Novell
Open Enterprise Server (OES) 2.0 SP1-SP3, with NSS, NDS, GroupWise and
iFolder on 32-bit and 64-bit platforms for SUSE 10 only. (NOTE:NSS only
supported on 32-bit)" which relates to SLES10 SP[2-4] and SLES11 SP[0-2].

All in all a bit of a mess and note 6 can't apply to SLES11 SPx since
OES2 SPx is/was an add-on for SLES10 SPx, there is no version of OES for
SLES11 SP0, and OES11 SPx is 64-bit only.

> Not sure if that also covers the RALUS agent or not (ie, "remote
> servers"). I vaguely remember there was some hoopla that Symantec had
> added it and then later pulled it or something.


I also seem to remember seeing something ... ah yes you could hack the
/etc/novell-release file to fool Backup Exec 2010[1] but definitely not
supported by Novell or Symantec!

Personally I would ditch Backup Exec for another vendor's product that
definitely does support OES11 SP1 rather than upgrade to a version of
Backup Exec that may or may not.

HTH.

[1]
https://forums.novell.com/novell-product-discussions/file-networking-services/open-enterprise-server/oes-linux/oes-l-storage-backup/450524-open-enterprise-server-sles11sp1-upgrade-backup-exec-cannot-backup-nss-vols-post2193084.html#post2193084
--
Simon
Novell Knowledge Partner

------------------------------------------------------------------------
Do you work with Novell technologies at a university, college or school?
If so, your campus could benefit from joining the Technology Transfer
Partner (TTP) program. See novell.com/ttp for more details.
------------------------------------------------------------------------


Agreed. I think the folks at SEP/Sesam (or however it's capitalized) also have a competitive upgrade/trade-up pricing as well. But I could be wrong (never hurts to ask)
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combellack;2277330 wrote:
Hi there

I've just installed Symantec's sp3 and find that Backup Exec can now see the server, but it cannot see the NSS volumes. I've tried a test backup and find that I can backup files on the server (it is a VM machine), but not the data on our mounted NSS volumes. I've run 'smsconfig -t --list' and the sles server reports that tsafs and tsands were loaded.
Am I doing something wrong, have I only done half a job of the upgrade?


OK. I'll start with the stupid question. In Netware you would enter 'Version' to find out exactly what system you were running, is there a similar command in Linux so that I can confidently confirm what we're using here (I didn't build this server, that's why I'm slightly hesitant about the correct version I've got, which seems to be very important to this scenario!).

I had tried to backup this server a couple of months ago and Backup Exec couldn't (wouldn't) even see the server, so there was no hope of backing it up. When I phoned Symantec I was told that OES Sles 11 wasn't supported - end of! But maybe it would work in SP3, whenever it was released!
The good news was last week I got an email from Symantec saying that SP3 was out. So, earlier this week I installed it and Backup Exec can now not only see the server but it can back up the root folders as well. A great improvement. However, it cannot see the NSS volumes. These being the ones containing the important user data!
I was wondering if the was something that I had to do to make these volumes visible to Backup Exec. I had assumed that most backup programs used a similar process and that there was an obvious step, that would have to be done for any backup system, that I had forgotten?
I have checked if the TSA's were running, which they are - tsafs & tsands, but I have noticed that there were previous suggestions that you need to start them in 'Netware mode'. However, these suggestions were a few years old and I was wondering if they were relevant to this case?

I don't think that those who hold the purse strings will be happy with the suggestion of spending more money to buy another backup system when this one works well enough for the rest of our servers!

Many thanks for any advice.
Ian.
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combellack wrote:

> OK. I'll start with the stupid question. In Netware you would enter
> 'Version' to find out exactly what system you were running, is there a
> similar command in Linux so that I can confidently confirm what we're
> using here (I didn't build this server, that's why I'm slightly hesitant
> about the correct version I've got, which seems to be very important to
> this scenario!).


On Linux there isn't a command but some release files you can check via
"cat /etc/*release".

> I had tried to backup this server a couple of months ago and Backup
> Exec couldn't (wouldn't) even see the server, so there was no hope of
> backing it up. When I phoned Symantec I was told that OES Sles 11 wasn't
> supported - end of! But maybe it would work in SP3, whenever it was
> released!
> The good news was last week I got an email from Symantec saying that
> SP3 was out. So, earlier this week I installed it and Backup Exec can
> now not only see the server but it can back up the root folders as well.
> A great improvement. However, it cannot see the NSS volumes. These being
> the ones containing the important user data!
> I was wondering if the was something that I had to do to make these
> volumes visible to Backup Exec. I had assumed that most backup programs
> used a similar process and that there was an obvious step, that would
> have to be done for any backup system, that I had forgotten?
> I have checked if the TSA's were running, which they are - tsafs &
> tsands, but I have noticed that there were previous suggestions that you
> need to start them in 'Netware mode'. However, these suggestions were a
> few years old and I was wondering if they were relevant to this case?


By "SP3" you mean for Backup Exec 2010? It's just R3 is in the subject line
plus SP3 could mean SLES11 SP3 (on which OES11 SP2, when released, will
run) which was recently released.

> I don't think that those who hold the purse strings will be happy with
> the suggestion of spending more money to buy another backup system when
> this one works well enough for the rest of our servers!


I guess you have maintenance that entitles you to free upgrades of Backup
Exec (to latest version) since that is what may support OES11 SP1? If not,
I'm thinking better to spend the money on replacing with a different backup
product that does work than upgrade to a version that may or may not.
Perhaps those who hold the purse strings would be happier knowing their
data is definitely being backed up than not?

HTH.
--
Simon
Novell Knowledge Partner
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Simon wrote:

>On Linux there isn't a command but some release files you can check via
>"cat /etc/*release".


This gives a result of:

SUSE Linux Enterprise Server 11 (x86_64)
VERSION = 11
PATCHLEVEL = 2
LBS_VERSION="...
Novell Open Enterprise Server 11 (x86_64)
VERSION = 11.1
PATCHLEVEL = 1

So, does this mean that we ghave SLES 11 SP2, OES 11.1 SP1?



>By "SP3" you mean for Backup Exec 2010? It's just R3 is in the subject line
>plus SP3 could mean SLES11 SP3 (on which OES11 SP2, when released, will
>run) which was recently released.


The "SP3" that I was refering to was Backup Exec 2010R3 SP3.


>Perhaps those who hold the purse strings would be happier knowing their
>data is definitely being backed up than not?


You are probably right here.
I know that Backup Exec 2010R3 SP3 has only just been released, but after reading this forum I thought that there would have been a queue of people eager to get it installed to see if it solved their numerous issues. That doesn't seem to have been the case.
I had been hoping that someone who understood SLES would be able to explain the process rather than having to go to Symantec and asking someone who has absolutely no interest in things Novell.
Ah well, I guess that I'll just have to bit the bullet and open a ticket with Symantec.
If I get a solution I'll let you know.

Many thanks for your time and help
Ian.
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On 19/08/2013 16:16, combellack wrote:

> This gives a result of:
>
> SUSE Linux Enterprise Server 11 (x86_64)
> VERSION = 11
> PATCHLEVEL = 2
> LBS_VERSION="...
> Novell Open Enterprise Server 11 (x86_64)
> VERSION = 11.1
> PATCHLEVEL = 1
>
> So, does this mean that we ghave SLES 11 SP2, OES 11.1 SP1?


Correct.

> The "SP3" that I was refering to was Backup Exec 2010R3 SP3.


Ah a combination I hadn't thought of, no wonder we're all confused!

So a quick search for "Backup Exec 2010 R3 SP3" and novell takes me back
to the be_2010_scl.pdf document which I now see does cover SP3 (page 3).

> You are probably right here.
> I know that Backup Exec 2010R3 SP3 has only just been released, but
> after reading this forum I thought that there would have been a queue of
> people eager to get it installed to see if it solved their numerous
> issues. That doesn't seem to have been the case.
> I had been hoping that someone who understood SLES would be able to
> explain the process rather than having to go to Symantec and asking
> someone who has absolutely no interest in things Novell.
> Ah well, I guess that I'll just have to bit the bullet and open a
> ticket with Symantec.


I think that's your best move although based on the above PDF I don't
think OES11 SPx is supported. Of course if it is then Symantec need to
update their document(s).

> If I get a solution I'll let you know.


That would be useful for future reference, thanks.

> Many thanks for your time and help


No problem.

HTH.
--
Simon
Novell Knowledge Partner

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Do you work with Novell technologies at a university, college or school?
If so, your campus could benefit from joining the Technology Transfer
Partner (TTP) program. See novell.com/ttp for more details.
------------------------------------------------------------------------
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kjhurni;2277566 wrote:
I think the folks at SEP/Sesam (or however it's capitalized) also have a competitive upgrade/trade-up pricing as well



They do offer that.

Best regards, Sebastiaan Veld If you find this post helpful and are logged into the web interface, show your appreciation and click on the star below...
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Hi,
Just to let you know, Backup Exec 2012 latest Service Patch will work with the latest Novell Open Enterprise Server 11 and connect to nss volumes (latest RALUS with about 3 ralus patches). However, should Novell upgrade to SLES11 SP3 at a later date, it will not work with this latest Kernel (found out a couple of months ago).

You might try loading the version of RALUS from Backup Exec 2012 and see if this works (I think you may have a good chance with this).

Cheers,

ChasR.
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