BackupExec HP-Proliant-DL380G6-P410i

[Anonymous_User]

It seems to be an old problem, but I did not succeed in spite of all the
hints I found:

Starting the Symantec-BackupExec-Agent causes the system to do a
cold-reset (after one or 2 minutes).

Hardware:
HP-Proliant DL 380 G6
System ROM: P62 08/16/2010
SmartArray P410i Controller on System-Board: FirmwareVersion 3.50

OS:
NetWare6.5SP8
CompaqSupportPack 8.20
HPQCISS.HAM v 1.16b

Thanks for help
Oskar

[AndersG]

Oskar,
> Starting the Symantec-BackupExec-Agent causes the system to do a
> cold-reset (after one or 2 minutes).
>
Is CPQHLTH loaded? Any errors in the hardware logs (CPQIML)

- Anders Gustafsson (Sysop)
The Aaland Islands (N60 E20)


Novell has a new enhancement request system,
or what is now known as the requirement portal.
If customers would like to give input in the upcoming
releases of Novell products then they should go to
http://www.novell.com/rms

[Anonymous_User]

Am 21.06.2011 11:52, schrieb Anders Gustafsson:
> Oskar,
>> Starting the Symantec-BackupExec-Agent causes the system to do a
>> cold-reset (after one or 2 minutes).
>>
> Is CPQHLTH loaded? Any errors in the hardware logs (CPQIML)
>
> - Anders Gustafsson (Sysop)
> The Aaland Islands (N60 E20)
>
>
> Novell has a new enhancement request system,
> or what is now known as the requirement portal.
> If customers would like to give input in the upcoming
> releases of Novell products then they should go to
> http://www.novell.com/rms
>
Anders,
no, CPQHLTH is not installed. Should I?

And yes, the IML contains:

-----------------------------------------------------------------------
Servity Class Update Count Description
-----------------------------------------------------------------------
Critical ASR 06/17/2011 17:08 1 ASR Detected by System ROM
-----------------------------------------------------------------------
Caution POST Message 06/17/2011 16:18 1 POST Error: 1719 - A controller
failure event occurred prior to this power-up
-----------------------------------------------------------------------
Oskar

[AndersG]

That points to an error in the controller. I suggest you do the
following:
1. Make sure you have a valid backup
2. Upgrade the server firmware using the HP Firmware CD
3. Upgrade all drivers using the ProLiant Support Programs for netware

- Anders Gustafsson (Sysop)
The Aaland Islands (N60 E20)


Novell has a new enhancement request system,
or what is now known as the requirement portal.
If customers would like to give input in the upcoming
releases of Novell products then they should go to
http://www.novell.com/rms

[Anonymous_User]

Hello,

in addition to what Anders Gustafsson said this may also help:
"http://h20000.www2.hp.com/bizsupport/TechSupport/Document.jsp?lang=en&cc=us&taskId=110&prodSeriesId=3884082&prodTypeId=15351&prodSeriesId=3884082&objectID=c02577266"

saying that you need to update the driver HPQCISS.HAM v 1.16b (already
done) and HP Insight Management Storage Agents for NetWare Version 8.21
(or later) from
"http://h20000.www2.hp.com/bizsupport/TechSupport/SoftwareDescription.jsp?lang=en&cc=us&prodTypeId=15351&prodSeriesId=3884082&prodNameId=3884083&swEnvOID=1064&swLang=8&mode=2&taskId=135&swItem=MTX-291bf28cb02f4b028e6c83d193"

Regards and good luck

Burkhard Wiegand

Netware Admin
Debeka-Versicherungen
D-56068 Koblenz

[Anonymous_User]

Hello *,
thanks a lot!
The firmware, the proliant support packs (the required parts of them)
and the HPQCISS-driver has been up to date already.

The solution was the "HP Insight Management Storage Agents for NetWare
Version 8.21 (probably in combination of all updates before) ...

The Backup works with a excellent performance ~2.5GB/min
Thanks!
Oskar

Am 21.06.2011 21:47, schrieb wiegandb:
> Hello,
>
> in addition to what Anders Gustafsson said this may also help:
> "http://h20000.www2.hp.com/bizsupport/TechSupport/Document.jsp?lang=en&cc=us&taskId=110&prodSeriesId=3884082&prodTypeId=15351&prodSeriesId=3884082&objectID=c02577266"
>
> saying that you need to update the driver HPQCISS.HAM v 1.16b (already
> done) and HP Insight Management Storage Agents for NetWare Version 8.21
> (or later) from
> "http://h20000.www2.hp.com/bizsupport/TechSupport/SoftwareDescription.jsp?lang=en&cc=us&prodTypeId=15351&prodSeriesId=3884082&prodNameId=3884083&swEnvOID=1064&swLang=8&mode=2&taskId=135&swItem=MTX-291bf28cb02f4b028e6c83d193"
>
>
> Regards and good luck
>
> Burkhard Wiegand
>
> Netware Admin
> Debeka-Versicherungen
> D-56068 Koblenz