Anonymous_User Absent Member.
Absent Member.
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Cannot login unless Administrator of Computer

We started seeing the problem in 491 and have since done two service pack
upgrades hoping this would solve the problem. We also have Zenworks 7
client installed on the computer so we have partly solved the problem by
making everyone Administrators of the local machine when they login but
if we make the power users or disable Zenworks and try to have them log
into the domain as domain users the computer will act like it is logging
in by accepting the username and password but after it leaves the Novell
client screen it will just sit at a blank light blue screen and the
Novell results never show up or the desktop. If I do a Ctrl Alt Delete
and run explorer then the desktop screen will appear but not until then.
If I remove the Novell Client and Zenworks and reinstall them it seems to
fix the problem. Only thing is we have 900 computers. Any thoughts on
the matter.
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4 Replies
Anonymous_User Absent Member.
Absent Member.

Re: Cannot login unless Administrator of Computer

gcarson,

Lets gather some more details about your environment...

Any additional components of the client installed?
What protocols are bound to the client?

Was Windows installed from scratch, a custom image, or an OEM image?

Windows Event logs showing anything unusual?

Security or any other driver-based software like firewall, VPN, remote
management, antivirus, etc. installed and running?

Can you verify a virus, spyware or some other corruption has not
affected Windows?
I've used these utilities in the past to help troubleshoot and they can
tell you wonders about what is really going on with Windows...

AutoRuns, Process Explorer, Filemon, Regmon, and LoadOrder
http://www.sysinternals.com/

DriverView and ServiWin
http://www.nirsoft.net/utils/

You might also consider getting a network trace looking for any unusual
traffic...

Guidelines to Take a Packet Trace
http://support.novell.com/cgi-bin/search/searchtid.cgi?/10011012.htm

How to use Ethereal to capture a packet trace.
http://support.novell.com/cgi-bin/search/searchtid.cgi?/10070788.htm

--
Tony Pedretti
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Anonymous_User Absent Member.
Absent Member.

Re: Cannot login unless Administrator of Computer

Tony

Windows was installed from scratch but has been pushed out with Ghost.
But not all the computers within the same image have the problem. Mo
firewall on the computer or VPN software. We use Zen 7 client for remote
and Symantec 10 for virus. The only error I see in event log is a time
sync error on the computers and the computers come up free of virus and
spyware free. With the client we are running LDAP contextless login, I
have service location setup for static, we only have IP bound.

In my mind I think it has to do with the Novell client because as long as
I uninstall it and reinstall it the issue is fixed. The question is what
has caused it.

I will look at some of these programs you suggested to see how they can
help.

> gcarson,
>
> Lets gather some more details about your environment...
>
> Any additional components of the client installed?
> What protocols are bound to the client?
>
> Was Windows installed from scratch, a custom image, or an OEM image?
>
> Windows Event logs showing anything unusual?
>
> Security or any other driver-based software like firewall, VPN, remote
> management, antivirus, etc. installed and running?
>
> Can you verify a virus, spyware or some other corruption has not
> affected Windows?
> I've used these utilities in the past to help troubleshoot and they can
> tell you wonders about what is really going on with Windows...
>
> AutoRuns, Process Explorer, Filemon, Regmon, and LoadOrder
> http://www.sysinternals.com/
>
> DriverView and ServiWin
> http://www.nirsoft.net/utils/
>
> You might also consider getting a network trace looking for any unusual
> traffic...
>
> Guidelines to Take a Packet Trace
> http://support.novell.com/cgi-bin/search/searchtid.cgi?/10011012.htm
>
> How to use Ethereal to capture a packet trace.
> http://support.novell.com/cgi-bin/search/searchtid.cgi?/10070788.htm
>
> --
> Tony Pedretti


0 Likes
Anonymous_User Absent Member.
Absent Member.

Re: Cannot login unless Administrator of Computer

Aside from the Explorer shell not loading after login, do any error
message(s) appear?
Third-party utilities/drivers have been known to have that affect. So
focus on any that load during startup/login.

Is it possible the original install of the Novell Client is not bound
correctly or otherwise corrupt?

Verify that nothing is affecting DNS or any other Windows component in
your AD/Domain environment...

Diagnosing Logon Delays
http://www.windowsitpro.com/Articles/Index.cfm?ArticleID=38325

--
Tony Pedretti
0 Likes
Anonymous_User Absent Member.
Absent Member.

Re: Cannot login unless Administrator of Computer

Yes I do get a driver error on some computers and it could be that
something in the Novell client has been corrupted. I have used Automatic
update a few times and have pushed out new files with Zen to the client.
This is the only thing that makes since to me. Even thought I am getting
an error it is after the computer loads and this problem was happening
before the error occurred. I am not sure what the error is because the
only software that is loaded is automatic updates so it would have to lie
in them and I would not know which one. There are so many aspects to
work from it is hard to know where to start.

Aside from the Explorer shell not loading after login, do any error
> message(s) appear?
> Third-party utilities/drivers have been known to have that affect. So
> focus on any that load during startup/login.
>
> Is it possible the original install of the Novell Client is not bound
> correctly or otherwise corrupt?
>
> Verify that nothing is affecting DNS or any other Windows component in
> your AD/Domain environment...
>
> Diagnosing Logon Delays
> http://www.windowsitpro.com/Articles/Index.cfm?ArticleID=38325
>
> --
> Tony Pedretti


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