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Anonymous_User Absent Member.
Absent Member.

Downgrading Clients Issue

I have a Gateway Profile 5 with 4.90 SP1a client installed. When I
uninstall this client and install the 4.83 SP2 client, I get a situation
where Windows reboots just after login. It doesn't matter if I choose
Workstation Only or not. I can log into Safe Mode only without causing a

The 4.90 SP1a is on the Image we use with this model computer and it has
not caused any problems thus far. We are using SnapServers which require
the 4.83 SP2 client to utilize them correctly.

Any thoughts on why this may be occuring?
Labels (1)
1 Reply
Anonymous_User Absent Member.
Absent Member.

Re: Downgrading Clients Issue


Sounds like Windows is automatically rebooting after
You can disable the automatic reboot by going into Windows System
properties, Advanced tab, Startup and Recovery, un-check Automatically
Can you isolate the issue to a particular file or process?

What version and SP of Windows?
Event Viewer logs in Windows showing anything unusual?

Security or any other driver-based software like firewall, VPN, remote
management or antivirus installed and running?

Can you give us any details about the make/model of hardware, NIC and its
drivers, etc. of these workstations?

Tony Pedretti
TransUnion Corporation

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