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Absent Member.. jtaylor1 Absent Member..
Absent Member..
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Logon Delays - XenDesktop 7.1

Hi All,

I've been trying to track down a Logon issue on XenDesktop 7.1... I'm seeing delays across multiple versions of Windows (Win 7, 2008R2 and 2012) when using the Novell Client and the TSClientAutoAdminLogon feature. The issue is not present when using the previous version of the XenDesktop VDA (7.0). I was hoping this would be a sufficient workaround however we do need the latest VDA to solve some issues with AutoCAD and other AutoDesk products.

I've put together a little YouTube video that compares the logon experience between the two versions:

XenDesktop 7.1 Novell Login - YouTube

I can confirm this behaviour is consistent between different versions of the Novell Client, including the current release.

Is there something that can be done to resolve this issue or troubleshoot further? Our file servers are running OES Linux so we may be able to utilise CIFS to provide access to files in the interim though I would much rather file access be provided via NCP.

I would be interested to know if anyone else is seeing the same issue in their Citrix environment!

Cheers,
John
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4 Replies
Knowledge Partner
Knowledge Partner

Re: Logon Delays - XenDesktop 7.1

Jwtaylor,
> Is there something that can be done to resolve this issue or
> troubleshoot further?


Packet trace of both logins, then compare where it stalls.

--
Anders Gustafsson (NKP)
The Aaland Islands (N60 E20)

Have an idea for a product enhancement? Please visit:
http://www.novell.com/rms

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Absent Member.. jtaylor1 Absent Member..
Absent Member..

Re: Logon Delays - XenDesktop 7.1

Thanks for the tip Anders!

A packet trace shows a 30 second delay in logon traffic AFTER what seems to be the initial Novell client authentication. To save uploading the entire trace files I've attached screenshots from Wireshark of the logins showing where the delay is. Happy to provide the raw trace files if required.

http://s24.postimg.org/4cxmxvyg5/VDA_Login_7_0.png
http://s24.postimg.org/pnv725gkl/VDA_Login_Delayed_7_1.png
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Knowledge Partner
Knowledge Partner

Re: Logon Delays - XenDesktop 7.1

OK. There does not seem to be any traffic during the 30 sec delay. Let
me ask Novell.

--
Anders Gustafsson (NKP)
The Aaland Islands (N60 E20)

Have an idea for a product enhancement? Please visit:
http://www.novell.com/rms

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Knowledge Partner
Knowledge Partner

Re: Logon Delays - XenDesktop 7.1

See:
http://www.novell.com/support/kb/doc.php?id=7010587

This is what my Novell contact said specifically:
They do not support the Novell client running on their desktop so your
choices are to either go back to 7.0, call Citrix and take it up with
them, or live with the delay. Or you could set up DSfW.

--
Anders Gustafsson (NKP)
The Aaland Islands (N60 E20)

Have an idea for a product enhancement? Please visit:
http://www.novell.com/rms

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