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NC2SP2IR4a WIN7 x64 - ncpl.sys - BSOD - Document ID:3532535

Hi, I'm trying to figure out why I'm getting a BSOD on some specific actions. So far I only see these problems on Windows 7 Enterprise SP1 x64 running the Novell client 2 SP2 IR4a with the ZENworks DLU (11.2.1 MU2). The first time I got the BSOD was when I was trying to launch an application which resides on a Suse OES server. The BSOD mention the file ncpl.sys. After some checking I found the Support | BSOD / System Crash when accessing Novell volumes page. It says, for a workaround, to disable the file caching in the Novell client. It's already disable on this computer! I'm also getting a BSOD from time to time trying to launch some applications from the same server. Another weird bug I have seen is that when a user try to make his display fonts bigger, let say 150%, in his Windows profile he then get ask to logout to make the changes effective. If he try to login again without rebooting he automatically get a BSOD. But if the same user reboots the computer before trying to login again then everything works great. What can we do to fix these BSOD problems? Do we need to open an SR for this? For the fonts size I'm able to get the MEMORY.DMP from the C:\Windows folder. But for the first problem I can't find any logs.

Thanks in advance for the help!
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On 10/22/2012 08:56 PM, GuillaumeBDEB wrote:
>
> Hi, I'm trying to figure out why I'm getting a BSOD on some specific
> actions. So far I only see these problems on Windows 7 Enterprise SP1
> x64 running the Novell client 2 SP2 IR4a with the ZENworks DLU (11.2.1
> MU2). The first time I got the BSOD was when I was trying to launch an
> application which resides on a Suse OES server. The BSOD mention the
> file ncpl.sys. After some checking I found the 'Support | BSOD / System
> Crash when accessing Novell volumes'
> (http://www.novell.com/support/kb/doc.php?id=3532535) page. It says, for
> a workaround, to disable the file caching in the Novell client. It's
> already disable on this computer! I'm also getting a BSOD from time to
> time trying to launch some applications from the same server. Another
> weird bug I have seen is that when a user try to make his display fonts
> bigger, let say 150%, in his Windows profile he then get ask to logout
> to make the changes effective. If he try to login again without
> rebooting he automatically get a BSOD. But if the same user reboots the
> computer before trying to login again then everything works great. What
> can we do to fix these BSOD problems? Do we need to open an SR for this?
> For the fonts size I'm able to get the MEMORY.DMP from the C:\Windows
> folder. But for the first problem I can't find any logs.
>
> Thanks in advance for the help!
>
>


if your issue is with ncpl.sys, disabling file caching will no help.
There is another defect open for ncpl.sys. BSOD when deleting a folder.
Novell has an FTF file with the fix on it. Ii will be included on the
IR5 build, due in November. If you want to test it right now, provide me
with a valid email address and i'll send you.
Otherwise wati for IR5.

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Mysterious;2225370 wrote:
On 10/22/2012 08:56 PM, GuillaumeBDEB wrote:
>
> Hi, I'm trying to figure out why I'm getting a BSOD on some specific
> actions. So far I only see these problems on Windows 7 Enterprise SP1
> x64 running the Novell client 2 SP2 IR4a with the ZENworks DLU (11.2.1
> MU2). The first time I got the BSOD was when I was trying to launch an
> application which resides on a Suse OES server. The BSOD mention the
> file ncpl.sys. After some checking I found the 'Support | BSOD / System
> Crash when accessing Novell volumes'
> (Support | BSOD / System Crash when accessing Novell volumes) page. It says, for
> a workaround, to disable the file caching in the Novell client. It's
> already disable on this computer! I'm also getting a BSOD from time to
> time trying to launch some applications from the same server. Another
> weird bug I have seen is that when a user try to make his display fonts
> bigger, let say 150%, in his Windows profile he then get ask to logout
> to make the changes effective. If he try to login again without
> rebooting he automatically get a BSOD. But if the same user reboots the
> computer before trying to login again then everything works great. What
> can we do to fix these BSOD problems? Do we need to open an SR for this?
> For the fonts size I'm able to get the MEMORY.DMP from the C:\Windows
> folder. But for the first problem I can't find any logs.
>
> Thanks in advance for the help!
>
>


if your issue is with ncpl.sys, disabling file caching will no help.
There is another defect open for ncpl.sys. BSOD when deleting a folder.
Novell has an FTF file with the fix on it. Ii will be included on the
IR5 build, due in November. If you want to test it right now, provide me
with a valid email address and i'll send you.
Otherwise wati for IR5.


Hi Mysterious, thanks for the information. We will wait for the release of IR5 in November.

Guillaume
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Mysterious;2225370 wrote:
On 10/22/2012 08:56 PM, GuillaumeBDEB wrote:
>
> Hi, I'm trying to figure out why I'm getting a BSOD on some specific
> actions. So far I only see these problems on Windows 7 Enterprise SP1
> x64 running the Novell client 2 SP2 IR4a with the ZENworks DLU (11.2.1
> MU2). The first time I got the BSOD was when I was trying to launch an
> application which resides on a Suse OES server. The BSOD mention the
> file ncpl.sys. After some checking I found the 'Support | BSOD / System
> Crash when accessing Novell volumes'
> (Support | BSOD / System Crash when accessing Novell volumes) page. It says, for
> a workaround, to disable the file caching in the Novell client. It's
> already disable on this computer! I'm also getting a BSOD from time to
> time trying to launch some applications from the same server. Another
> weird bug I have seen is that when a user try to make his display fonts
> bigger, let say 150%, in his Windows profile he then get ask to logout
> to make the changes effective. If he try to login again without
> rebooting he automatically get a BSOD. But if the same user reboots the
> computer before trying to login again then everything works great. What
> can we do to fix these BSOD problems? Do we need to open an SR for this?
> For the fonts size I'm able to get the MEMORY.DMP from the C:\Windows
> folder. But for the first problem I can't find any logs.
>
> Thanks in advance for the help!
>
>


if your issue is with ncpl.sys, disabling file caching will no help.
There is another defect open for ncpl.sys. BSOD when deleting a folder.
Novell has an FTF file with the fix on it. Ii will be included on the
IR5 build, due in November. If you want to test it right now, provide me
with a valid email address and i'll send you.
Otherwise wati for IR5.




Hello Mysterious,

we have the same trouble and i would like to test this fix. Can you please send this update to shackstein@web.de

Thanks you.
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On 10/25/2012 11:26 AM, hackstes wrote:
>
> Mysterious;2225370 Wrote:
>> On 10/22/2012 08:56 PM, GuillaumeBDEB wrote:
>>>
>>> Hi, I'm trying to figure out why I'm getting a BSOD on some specific
>>> actions. So far I only see these problems on Windows 7 Enterprise

>> SP1
>>> x64 running the Novell client 2 SP2 IR4a with the ZENworks DLU

>> (11.2.1
>>> MU2). The first time I got the BSOD was when I was trying to launch

>> an
>>> application which resides on a Suse OES server. The BSOD mention the
>>> file ncpl.sys. After some checking I found the 'Support | BSOD /

>> System
>>> Crash when accessing Novell volumes'
>>> ('Support | BSOD / System Crash when accessing Novell volumes'

>> (http://www.novell.com/support/kb/doc.php?id=3532535)) page. It says,
>> for
>>> a workaround, to disable the file caching in the Novell client. It's
>>> already disable on this computer! I'm also getting a BSOD from time

>> to
>>> time trying to launch some applications from the same server.

>> Another
>>> weird bug I have seen is that when a user try to make his display

>> fonts
>>> bigger, let say 150%, in his Windows profile he then get ask to

>> logout
>>> to make the changes effective. If he try to login again without
>>> rebooting he automatically get a BSOD. But if the same user reboots

>> the
>>> computer before trying to login again then everything works great.

>> What
>>> can we do to fix these BSOD problems? Do we need to open an SR for

>> this?
>>> For the fonts size I'm able to get the MEMORY.DMP from the

>> C:\Windows
>>> folder. But for the first problem I can't find any logs.
>>>
>>> Thanks in advance for the help!
>>>
>>>

>>
>> if your issue is with ncpl.sys, disabling file caching will no help.
>> There is another defect open for ncpl.sys. BSOD when deleting a
>> folder.
>> Novell has an FTF file with the fix on it. Ii will be included on the
>> IR5 build, due in November. If you want to test it right now, provide
>> me
>> with a valid email address and i'll send you.
>> Otherwise wati for IR5.

>
>
>
> Hello Mysterious,
>
> we have the same trouble and i would like to test this fix. Can you
> please send this update to shackstein@web.de
>
> Thanks you.
>
>



sent
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Hello Mysterious,

Can you also sent the fix to me? I also have this problem. a.roozendaal@gmail.com

Regards,

Ariën
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On 10/26/2012 10:16 AM, Roozenda wrote:
>
> Hello Mysterious,
>
> Can you also sent the fix to me? I also have this problem.
> a.roozendaal@gmail.com
>
> Regards,
>
> Ari�n
>
>


sent
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Hi Mysterious,

I didn't recieve anything, could you please resend the email or maybe you can provide me a download link?

Regards,

Ariën
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Absent Member.

On 10/29/2012 09:56 AM, Roozenda wrote:
>
> Hi Mysterious,
>
> I didn't recieve anything, could you please resend the email or maybe
> you can provide me a download link?
>
> Regards,
>
> Ari�n
>
>



your gmail account rejected the attachment. Provide an email account
that works or open an SR with novell to get it.
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you can send it to a.roozendaal@solcon.nl
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On 10/29/2012 12:46 PM, Roozenda wrote:
>
> you can send it to a.roozendaal@solcon.nl
>
>


sent
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Mysterious;2225370 wrote:
On 10/22/2012 08:56 PM, GuillaumeBDEB wrote:
>
> Hi, I'm trying to figure out why I'm getting a BSOD on some specific
> actions. So far I only see these problems on Windows 7 Enterprise SP1
> x64 running the Novell client 2 SP2 IR4a with the ZENworks DLU (11.2.1
> MU2). The first time I got the BSOD was when I was trying to launch an
> application which resides on a Suse OES server. The BSOD mention the
> file ncpl.sys. After some checking I found the 'Support | BSOD / System
> Crash when accessing Novell volumes'
> (Support | BSOD / System Crash when accessing Novell volumes) page. It says, for
> a workaround, to disable the file caching in the Novell client. It's
> already disable on this computer! I'm also getting a BSOD from time to
> time trying to launch some applications from the same server. Another
> weird bug I have seen is that when a user try to make his display fonts
> bigger, let say 150%, in his Windows profile he then get ask to logout
> to make the changes effective. If he try to login again without
> rebooting he automatically get a BSOD. But if the same user reboots the
> computer before trying to login again then everything works great. What
> can we do to fix these BSOD problems? Do we need to open an SR for this?
> For the fonts size I'm able to get the MEMORY.DMP from the C:\Windows
> folder. But for the first problem I can't find any logs.
>
> Thanks in advance for the help!
>
>


if your issue is with ncpl.sys, disabling file caching will no help.
There is another defect open for ncpl.sys. BSOD when deleting a folder.
Novell has an FTF file with the fix on it. Ii will be included on the
IR5 build, due in November. If you want to test it right now, provide me
with a valid email address and i'll send you.
Otherwise wati for IR5.


Can you please provide a link to this fix for download? It does not seem to be available on the site as of yet.
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