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Novell Client breaks Windows Domain Printing

Hello all,

I have an interesting situation here. It works like this:

*Windows XP SP2 PC (client PC) connected to a Windows 2000 domain
*Novell Client 4.9 SP2 installed on the client PC but not used for
printing
*HP Color LaserJet 2600N installed on Windows 2000 domain

When printing to the 2600N through the domain the print job never goes
through. As soon as I uninstall Novell Client from the client PC the
print job goes through the domain succesfully.

The 2600N is running the current 20051208 firmware.

Why is Novell Client interfering with Windows printing? We also have an
HP LaserJet 8150 on the same domain and we can print to that printer with
no issues while Novell Client is installed! Strange! Anyone have any
thoughts on this?

Thanks!

-Gary Wertman
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13 Replies
Anonymous_User Absent Member.
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Re: Novell Client breaks Windows Domain Printing

gwertman@lccc.edu wrote:
> Why is Novell Client interfering with Windows printing? We also have an
> HP LaserJet 8150 on the same domain and we can print to that printer with
> no issues while Novell Client is installed! Strange! Anyone have any
> thoughts on this?


No reason it should, how do you have it set up? Is it a local printer or
a network printer? If a network printer, have you tried setting it up
using the HP RAW (port 9100) mode or LPR mode?


--
Justin Grote
Novell Support Connection Sysop
Network Architect
JWG Networks
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Anonymous_User Absent Member.
Absent Member.

Re: Novell Client breaks Windows Domain Printing

Ideas..........

1) ZENworks DLU policies are forcing a local logon to the PC and hence
you are not authenticated to the Domain for printing purposes.

2) Not a reason, but try changing the Print Provider Order to move MS
Printing to the top. You may also want to remove any unused Print
Providers.

gwertman@lccc.edu wrote:
> Hello all,
>
> I have an interesting situation here. It works like this:
>
> *Windows XP SP2 PC (client PC) connected to a Windows 2000 domain
> *Novell Client 4.9 SP2 installed on the client PC but not used for
> printing
> *HP Color LaserJet 2600N installed on Windows 2000 domain
>
> When printing to the 2600N through the domain the print job never goes
> through. As soon as I uninstall Novell Client from the client PC the
> print job goes through the domain succesfully.
>
> The 2600N is running the current 20051208 firmware.
>
> Why is Novell Client interfering with Windows printing? We also have an
> HP LaserJet 8150 on the same domain and we can print to that printer with
> no issues while Novell Client is installed! Strange! Anyone have any
> thoughts on this?
>
> Thanks!
>
> -Gary Wertman



--
Craig Wilson
Novell Product Support Forum Sysop
Master CNE, MCSE 2003, CCN
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Anonymous_User Absent Member.
Absent Member.

Re: Novell Client breaks Windows Domain Printing

craig wilson wrote:
> Ideas..........
>
> 1) ZENworks DLU policies are forcing a local logon to the PC and hence
> you are not authenticated to the Domain for printing purposes.
>
> 2) Not a reason, but try changing the Print Provider Order to move MS
> Printing to the top. You may also want to remove any unused Print
> Providers.


Maybe next time I should read the post and see that he was trying
"DOMAIN" printing 🙂

But yeah, #1 is probably the most likely culprit.

--
Justin Grote
Novell Support Connection Sysop
Network Architect
JWG Networks
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Anonymous_User Absent Member.
Absent Member.

Re: Novell Client breaks Windows Domain Printing

First off thank you for replying!

We're not using Zen - when the person logs onto Novell they still have to
logon to the Windows domain.

We're not using NDPS on this PC - in fact, it's not even installed. But
we've tried it with NDPS installed as well. We're only using Novell on
this PC to connect to a server for an application. And yes eventually
that will go away leaving only MS. So to me not using Novell anymore
isn't a solution.

Also, where can I find this print provider order? Is it on the client PC?

One other thing I should reiterate. The printer is a network printer
installed on the Windows server in Active Directory. All our printers
are setup this way. This is the first laser printer that we've ever
encountered this issue with. And we use nothing but networked HP
LaserJets - mostly 4000s (4100, 4150, 4200, etc) and 8000s (8150 too).
But this IS the first non-business class HP laserjet we've used. There
is not settings in the printer for Apple Talk, IPX, etc. Just TCP/IP.

Thanks!

-Gary

> Ideas..........
>
> 1) ZENworks DLU policies are forcing a local logon to the PC and hence
> you are not authenticated to the Domain for printing purposes.
>
> 2) Not a reason, but try changing the Print Provider Order to move MS
> Printing to the top. You may also want to remove any unused Print
> Providers.
>
> gwertman@lccc.edu wrote:
> > Hello all,
> >
> > I have an interesting situation here. It works like this:
> >
> > *Windows XP SP2 PC (client PC) connected to a Windows 2000 domain
> > *Novell Client 4.9 SP2 installed on the client PC but not used for
> > printing
> > *HP Color LaserJet 2600N installed on Windows 2000 domain
> >
> > When printing to the 2600N through the domain the print job never

goes
> > through. As soon as I uninstall Novell Client from the client PC the
> > print job goes through the domain succesfully.
> >
> > The 2600N is running the current 20051208 firmware.
> >
> > Why is Novell Client interfering with Windows printing? We also have

an
> > HP LaserJet 8150 on the same domain and we can print to that printer

with
> > no issues while Novell Client is installed! Strange! Anyone have

any
> > thoughts on this?
> >
> > Thanks!
> >
> > -Gary Wertman

>
>
> --
> Craig Wilson
> Novell Product Support Forum Sysop
> Master CNE, MCSE 2003, CCN


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Anonymous_User Absent Member.
Absent Member.

Re: Novell Client breaks Windows Domain Printing

First off thank you for replying!

We're not using Zen - when the person logs onto Novell they still have to
logon to the Windows domain.

We're not using NDPS on this PC - in fact, it's not even installed. But
we've tried it with NDPS installed as well. We're only using Novell on
this PC to connect to a server for an application. And yes eventually
that will go away leaving only MS. So to me not using Novell anymore
isn't a solution.

Also, where can I find this print provider order? Is it on the client PC?

One other thing I should reiterate. The printer is a network printer
installed on the Windows server in Active Directory. All our printers
are setup this way. This is the first laser printer that we've ever
encountered this issue with. And we use nothing but networked HP
LaserJets - mostly 4000s (4100, 4150, 4200, etc) and 8000s (8150 too).
But this IS the first non-business class HP laserjet we've used. There
is not settings in the printer for Apple Talk, IPX, etc. Just TCP/IP.

Thanks!

-Gary

> Ideas..........
>
> 1) ZENworks DLU policies are forcing a local logon to the PC and hence
> you are not authenticated to the Domain for printing purposes.
>
> 2) Not a reason, but try changing the Print Provider Order to move MS
> Printing to the top. You may also want to remove any unused Print
> Providers.
>
> gwertman@lccc.edu wrote:
> > Hello all,
> >
> > I have an interesting situation here. It works like this:
> >
> > *Windows XP SP2 PC (client PC) connected to a Windows 2000 domain
> > *Novell Client 4.9 SP2 installed on the client PC but not used for
> > printing
> > *HP Color LaserJet 2600N installed on Windows 2000 domain
> >
> > When printing to the 2600N through the domain the print job never

goes
> > through. As soon as I uninstall Novell Client from the client PC the
> > print job goes through the domain succesfully.
> >
> > The 2600N is running the current 20051208 firmware.
> >
> > Why is Novell Client interfering with Windows printing? We also have

an
> > HP LaserJet 8150 on the same domain and we can print to that printer

with
> > no issues while Novell Client is installed! Strange! Anyone have

any
> > thoughts on this?
> >
> > Thanks!
> >
> > -Gary Wertman

>
>
> --
> Craig Wilson
> Novell Product Support Forum Sysop
> Master CNE, MCSE 2003, CCN


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Anonymous_User Absent Member.
Absent Member.

Re: Novell Client breaks Windows Domain Printing

gwertman@lccc.edu wrote:

> Also, where can I find this print provider order? Is it on the client PC?


http://support.microsoft.com/kb/894564/

Yes, the document is all about "network adapter binding order" (not
print provider order), but the "How to change the binding order of
network adapters" section describes exactly how to get to the
"Provider Order" tab of the "Advanced Settings" dialog.

On which you will find the print provider order, as well as the
network provider order. Just switch to the "Provider Order" tab,
highlight "LanMan Print Services" in the list, and then use the "up
arrow" button to move it to the top of the print providers.

Alan Adams
alancrumbadams@drcrumb.com
(for email, remove the crumbs)
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Anonymous_User Absent Member.
Absent Member.

Re: Novell Client breaks Windows Domain Printing

Thank you Alan Adams ~ unfortunately that didn't resolve the issue. Moving
LanMan to the top of the list I mean. It's strange, but the situation can
best be describes as follows:

Issue: Printing to an HP LaserJet 2600n fails when accessing the printer
through a Windows 2000 domain while running Novell Client for XP.

If either of those 2 factors is eliminated printing is successful.

If we create a TCP/IP port on the client PC and print to the 2600n that way
- bypassing the domain - printing works with Novell Client installed.. If
we print to the printer through the domain with Novell Client installed
printing does not work.

I can't even tell if the print job is spooling .... guess I'll have to find
a way to log that somehow.

Thanks everyone.

-Gary Wertman

> gwertman@lccc.edu wrote:
>
> > Also, where can I find this print provider order? Is it on the client PC?

>
> http://support.microsoft.com/kb/894564/
>
> Yes, the document is all about "network adapter binding order" (not
> print provider order), but the "How to change the binding order of
> network adapters" section describes exactly how to get to the
> "Provider Order" tab of the "Advanced Settings" dialog.
>
> On which you will find the print provider order, as well as the
> network provider order. Just switch to the "Provider Order" tab,
> highlight "LanMan Print Services" in the list, and then use the "up
> arrow" button to move it to the top of the print providers.
>
> Alan Adams
> alancrumbadams@drcrumb.com
> (for email, remove the crumbs)


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Anonymous_User Absent Member.
Absent Member.

Re: Novell Client breaks Windows Domain Printing

Oh - I should also point out that this is the first and only HP LaserJet to
exhibit this behaviour. All our other HP lasers print fine with this
setup. So it may be some bizarre limitation of the printer's internal
network printer server. Which means it's either time to ditch HP or Novell.

Ugh - stupid companies! Stop changing things already!

: )

-Gary

> Thank you Alan Adams ~ unfortunately that didn't resolve the issue. Moving
> LanMan to the top of the list I mean. It's strange, but the situation can
> best be describes as follows:
>
> Issue: Printing to an HP LaserJet 2600n fails when accessing the printer
> through a Windows 2000 domain while running Novell Client for XP.
>
> If either of those 2 factors is eliminated printing is successful.
>
> If we create a TCP/IP port on the client PC and print to the 2600n that way
> - bypassing the domain - printing works with Novell Client installed.. If
> we print to the printer through the domain with Novell Client installed
> printing does not work.
>
> I can't even tell if the print job is spooling .... guess I'll have to find
> a way to log that somehow.
>
> Thanks everyone.
>
> -Gary Wertman
>
> > gwertman@lccc.edu wrote:
> >
> > > Also, where can I find this print provider order? Is it on the

client PC?
> >
> > http://support.microsoft.com/kb/894564/
> >
> > Yes, the document is all about "network adapter binding order" (not
> > print provider order), but the "How to change the binding order of
> > network adapters" section describes exactly how to get to the
> > "Provider Order" tab of the "Advanced Settings" dialog.
> >
> > On which you will find the print provider order, as well as the
> > network provider order. Just switch to the "Provider Order" tab,
> > highlight "LanMan Print Services" in the list, and then use the "up
> > arrow" button to move it to the top of the print providers.
> >
> > Alan Adams
> > alancrumbadams@drcrumb.com
> > (for email, remove the crumbs)

>


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Anonymous_User Absent Member.
Absent Member.

Re: Novell Client breaks Windows Domain Printing

gwertman@lccc.edu wrote:

> Issue: Printing to an HP LaserJet 2600n fails when accessing the printer
> through a Windows 2000 domain while running Novell Client for XP.
>
> If either of those 2 factors is eliminated printing is successful.


If pushing LanMan to the top (and just to be sure, I would reboot
after making that change, if you hadn't already included that in your
testing) did not change the problem, then I'm guessing its probably
not an issue related to the installed Novell print provider.

But just to be sure, one additional test you could perform would be to
export (backup) the contents of the
[HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Control\Print\Providers\Netware
Print Services] key in the registry and then delete that key entirely
and reboot. This would remove the registration of the Novell
queue-based print provider (which should be the only Novell one
present from the Novell Client, since you didn't install NDPS
support.)

The only other thought coming to my mind for "why only when printing
through the domain" would be to disable the "UNC Path Filter" in the
Novell Client Properties "Advances Settings" tab. Although that
setting is about UNC path resolution (and the Novell Client trying to
prevent certain calls from reaching the Microsoft provider), its
possible there is some direct or indirect ramification to the actions
being performed underneath this printer driver.

Aside from that, it seems like it would take a LAN trace or similar to
try and find more clues of "how far does it get before failing when
the Novell Client is present" verus a LAN trace of the completely
successful domain-based printing without the Novell Client there.

Alan Adams
alancrumbadams@drcrumb.com
(for email, remove the crumbs)
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Absent Member.

Re: Novell Client breaks Windows Domain Printing

Both excellent ideas - I'll try them out and let you know..

Thank you again. Have a great weekend Alan.

-Gary

> gwertman@lccc.edu wrote:
>
> > Issue: Printing to an HP LaserJet 2600n fails when accessing the

printer
> > through a Windows 2000 domain while running Novell Client for XP.
> >
> > If either of those 2 factors is eliminated printing is successful.

>
> If pushing LanMan to the top (and just to be sure, I would reboot
> after making that change, if you hadn't already included that in your
> testing) did not change the problem, then I'm guessing its probably
> not an issue related to the installed Novell print provider.
>
> But just to be sure, one additional test you could perform would be to
> export (backup) the contents of the
>

[HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Control\Print\Providers\Netwa
re
> Print Services] key in the registry and then delete that key entirely
> and reboot. This would remove the registration of the Novell
> queue-based print provider (which should be the only Novell one
> present from the Novell Client, since you didn't install NDPS
> support.)
>
> The only other thought coming to my mind for "why only when printing
> through the domain" would be to disable the "UNC Path Filter" in the
> Novell Client Properties "Advances Settings" tab. Although that
> setting is about UNC path resolution (and the Novell Client trying to
> prevent certain calls from reaching the Microsoft provider), its
> possible there is some direct or indirect ramification to the actions
> being performed underneath this printer driver.
>
> Aside from that, it seems like it would take a LAN trace or similar to
> try and find more clues of "how far does it get before failing when
> the Novell Client is present" verus a LAN trace of the completely
> successful domain-based printing without the Novell Client there.
>
> Alan Adams
> alancrumbadams@drcrumb.com
> (for email, remove the crumbs)


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Re: Novell Client breaks Windows Domain Printing

gwertman@lccc.edu wrote:

> Both excellent ideas - I'll try them out and let you know..
>
> Thank you again. Have a great weekend Alan.


For some reason I always think about the print provider registration,
and the more difficult task of de-registering it from the registry.

A much simpler way to perform the test I described would be to
temporarily rename %SystemRoot%\system32\nwspool.dll to a disabled
file name (e.g. nwspool.disabled.dll) and then reboot, rather than
messing with the registry configuration at all.

For what its worth.

Alan Adams
alancrumbadams@drcrumb.com
(for email, remove the crumbs)
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Anonymous_User Absent Member.
Absent Member.

Re: Novell Client breaks Windows Domain Printing

Also check to see if Post Script drivers are available.
Often these resolve issues present in PCL drivers on lower end printers.

If this is an option and helps I will explain why it may help, but for
now I will avoid the diatribe.

gwertman@lccc.edu wrote:
> Both excellent ideas - I'll try them out and let you know..
>
> Thank you again. Have a great weekend Alan.
>
> -Gary
>
>> gwertman@lccc.edu wrote:
>>
>>> Issue: Printing to an HP LaserJet 2600n fails when accessing the

> printer
>>> through a Windows 2000 domain while running Novell Client for XP.
>>>
>>> If either of those 2 factors is eliminated printing is successful.

>> If pushing LanMan to the top (and just to be sure, I would reboot
>> after making that change, if you hadn't already included that in your
>> testing) did not change the problem, then I'm guessing its probably
>> not an issue related to the installed Novell print provider.
>>
>> But just to be sure, one additional test you could perform would be to
>> export (backup) the contents of the
>>

> [HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Control\Print\Providers\Netwa
> re
>> Print Services] key in the registry and then delete that key entirely
>> and reboot. This would remove the registration of the Novell
>> queue-based print provider (which should be the only Novell one
>> present from the Novell Client, since you didn't install NDPS
>> support.)
>>
>> The only other thought coming to my mind for "why only when printing
>> through the domain" would be to disable the "UNC Path Filter" in the
>> Novell Client Properties "Advances Settings" tab. Although that
>> setting is about UNC path resolution (and the Novell Client trying to
>> prevent certain calls from reaching the Microsoft provider), its
>> possible there is some direct or indirect ramification to the actions
>> being performed underneath this printer driver.
>>
>> Aside from that, it seems like it would take a LAN trace or similar to
>> try and find more clues of "how far does it get before failing when
>> the Novell Client is present" verus a LAN trace of the completely
>> successful domain-based printing without the Novell Client there.
>>
>> Alan Adams
>> alancrumbadams@drcrumb.com
>> (for email, remove the crumbs)

>



--
Craig Wilson
Novell Product Support Forum Sysop
Master CNE, MCSE 2003, CCN
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Anonymous_User Absent Member.
Absent Member.

Re: Novell Client breaks Windows Domain Printing

It was a long Memorial Day Holiday Weekend, but I'm back to work on
this. I'll try both the novell spool renaming trick and if that doesn't
work I'll try the postscript printer drivers.

Thank you again!

-Gary

> Also check to see if Post Script drivers are available.
> Often these resolve issues present in PCL drivers on lower end printers.
>
> If this is an option and helps I will explain why it may help, but for
> now I will avoid the diatribe.
>
> gwertman@lccc.edu wrote:
> > Both excellent ideas - I'll try them out and let you know..
> >
> > Thank you again. Have a great weekend Alan.
> >
> > -Gary
> >
> >> gwertman@lccc.edu wrote:
> >>
> >>> Issue: Printing to an HP LaserJet 2600n fails when accessing the

> > printer
> >>> through a Windows 2000 domain while running Novell Client for XP.
> >>>
> >>> If either of those 2 factors is eliminated printing is successful.
> >> If pushing LanMan to the top (and just to be sure, I would reboot
> >> after making that change, if you hadn't already included that in your
> >> testing) did not change the problem, then I'm guessing its probably
> >> not an issue related to the installed Novell print provider.
> >>
> >> But just to be sure, one additional test you could perform would be

to
> >> export (backup) the contents of the
> >>

> >

[HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Control\Print\Providers\Netwa
> > re
> >> Print Services] key in the registry and then delete that key entirely
> >> and reboot. This would remove the registration of the Novell
> >> queue-based print provider (which should be the only Novell one
> >> present from the Novell Client, since you didn't install NDPS
> >> support.)
> >>
> >> The only other thought coming to my mind for "why only when printing
> >> through the domain" would be to disable the "UNC Path Filter" in the
> >> Novell Client Properties "Advances Settings" tab. Although that
> >> setting is about UNC path resolution (and the Novell Client trying to
> >> prevent certain calls from reaching the Microsoft provider), its
> >> possible there is some direct or indirect ramification to the actions
> >> being performed underneath this printer driver.
> >>
> >> Aside from that, it seems like it would take a LAN trace or similar

to
> >> try and find more clues of "how far does it get before failing when
> >> the Novell Client is present" verus a LAN trace of the completely
> >> successful domain-based printing without the Novell Client there.
> >>
> >> Alan Adams
> >> alancrumbadams@drcrumb.com
> >> (for email, remove the crumbs)

> >

>
>
> --
> Craig Wilson
> Novell Product Support Forum Sysop
> Master CNE, MCSE 2003, CCN


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