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jfeyen Super Contributor.
Super Contributor.
1342 views

OES 2015 opening office 2010 files hangs on downloading

Hi,

This weekend we installed two new OES2015 severs

We moved our volumes from the old OES11SP1 servers to the new OES2015 servers.

Everything works fine , browsing the volumes goes fine from novell clients.

But now we got complains that sometimes office files are hanging on downloading. Then explorer freezes. If you wait 2 minutes the pc start responding again. Then open the same file again you can open it.

This can't be normal , is this known?

Kr,

Joeri
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5 Replies
Knowledge Partner
Knowledge Partner

Re: OES 2015 opening office 2010 files hangs on downloading

Just to be clear, is it really downloading the files? For example, if you
go to a command prompt and just copy (download) the file from the server
to the local system, does that perform badly or work slowly?
Alternatively, if you do so via a GUI-based file browser, is that slow?

If yes to show, if you go on the server itself and copy the file is that
slow? What if you use another user?

Does the file size/ownership/location matter?

You mentioned "sometimes"; does that mean once downloaded it may be fast
the second time, or that only some files, for some users, in some
(remote?) locations are experiencing the slowness?

I do not doubt it happens, but hopefully the questions above will help get
some idea of why. It may also be useful to, eventually, compare LAN
traces (capture via tcpdump on the server side, for example) of the
downloads when doing one test or another to experience a slow and fast
download.


--
Good luck.

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Knowledge Partner
Knowledge Partner

Re: OES 2015 opening office 2010 files hangs on downloading

if you're on client sp4 or higher it MIGHT be related to this one

https://www.novell.com/support/kb/doc.php?id=7016978

as there are ncpenc libs on the OES11SP2 code base which are supposed to fix the issue i'm pretty sure those fixes have already been ported to 2015, so a quick SR should sort it out for you. but if you've ever encountered the issue on a box running a client older than SP4 (or windows XP) then just disregard this post.
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jfeyen Super Contributor.
Super Contributor.

Re: OES 2015 opening office 2010 files hangs on downloading

mathiasbraun;2413148 wrote:
if you're on client sp4 or higher it MIGHT be related to this one

https://www.novell.com/support/kb/doc.php?id=7016978

as there are ncpenc libs on the OES11SP2 code base which are supposed to fix the issue i'm pretty sure those fixes have already been ported to 2015, so a quick SR should sort it out for you. but if you've ever encountered the issue on a box running a client older than SP4 (or windows XP) then just disregard this post.


Hi,

We opened an SR and indeed we encounter this bug:
https://www.novell.com/support/kb/doc.php?id=7016978

30 pc's in our environment have Novell client SP4 installed and have this issue.

We will get a patch from support on Friday with the bugfixes of November included.

Kr,

Joeri
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cyberv Absent Member.
Absent Member.

Re: OES 2015 opening office 2010 files hangs on downloading

For your information, same thing with 2 customers of mine that we have migrated to OES2015 (all patches applied) ... Novell Client 2 SP4 IR1 ...
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jfeyen Super Contributor.
Super Contributor.

Re: OES 2015 opening office 2010 files hangs on downloading

cyberv;2413667 wrote:
For your information, same thing with 2 customers of mine that we have migrated to OES2015 (all patches applied) ... Novell Client 2 SP4 IR1 ...


Hi,

We received patch from novell.
Installed it .

Everything fixed 😉

If you have the same bug , best is to open a case with Novell.

Kr,

Joeri
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