Welcome Serena Central users! CLICK HERE
The migration of the Serena Central community is currently underway. Be sure to read THIS MESSAGE to get your new login set up to access your account.
Highlighted
Smcnerney Absent Member.
Absent Member.
1790 views

Printing Support

Not sure if anyone here can help me with my problem, and please forgive my ignorance. I was just handed our companies Novell/DataEase system do to our old IT person being terminated and I am extremely unfamiliar with these systems. Here is the problem I am having, I'm connecting to our Novell NetWare server using NetWare client 4.83 SP2. I can map a network printer that is connected to my XP machine locally and I can successfully print a test page through the Windows Printer Properties box. When I try to print from DataEase, I get a Printer Not Ready error. If I connect to a printer on any of the other machines in our office, I can print to those printers no problem. Anyone have any thoughts as to why my own printer might be a problem?

I was asked to provide further information on the above, but I'm not sure what else to provide. I'm using a dos based program that can print to any number of printers on our local network (all Epson LQ-570+ printers) except my own printer. Since our software communicates with our local database over our Novell network, and novell handles all of the printing, I'm thinking this is a Novell issue. But I could be wrong.
Labels (1)
0 Likes
10 Replies
Anonymous_User Absent Member.
Absent Member.

Re: Printing Support

Smcnerney,
> When I try to print from DataEase, I get a Printer Not Ready error.
> If I connect to a printer on any of the other machines in our office, I
> can print to those printers no problem. Anyone have any thoughts as to
> why my own printer might be a problem?


DataEase is an old DOS app, right. What printer port is it set to print
to or is it set to print to a Novell queue?

--
Anders Gustafsson (NKP)
The Aaland Islands (N60 E20)

Have an idea for a product enhancement? Please visit:
http://www.novell.com/rms

0 Likes
Smcnerney Absent Member.
Absent Member.

Re: Printing Support

DataEase is an old DOS app, right. What printer port is it set to print
to or is it set to print to a Novell queue?

--
Anders Gustafsson (NKP)
The Aaland Islands (N60 E20)

Have an idea for a product enhancement? Please visit:
http://www.novell.com/rms

Yes, DataEase is an old DOS application. The printer is set to USB001. It is connected through a Serial to USB cable. We have 5 of these printers in our office and they are all set up this way, each to it's own Win XP box. I am able to print a test page successfully through Windows. When I capture the printer port through Novell, it captures successfully. But when I hit print in DataEase, I get a "Printer not ready" response. If I connect to any of the other printers in my office, I can print to those, just not my own.
0 Likes
Anonymous_User Absent Member.
Absent Member.

Re: Printing Support

Smcnerney,
> Yes, DataEase is an old DOS application. The printer is set to USB001. It
> is connected through a Serial to USB cable. We have 5 of these printers in
> our office and they are all set up this way, each to it's own Win XP box.
> I am able to print a test page successfully through Windows. When I
> capture the printer port through Novell, it captures successfully. But
> when I hit print in DataEase, I get a "Printer not ready" response. If I
> connect to any of the other printers in my office, I can print to those,
> just not my own.


Well USB001 does not sound like a Novell captured port. So if I understand
you clearly you have USB001 set in DataEase? When you look at the printer
itself in Windows. What is the port set to there?

What is the actual command used to capture the port?

Note that the Novell capture will only capture LPT1 through LPT4, so what I
suspect here is that USB001 is actually the name of a queue and that
DataEase is actually written to use the old print to queue DOS calls, but I
could be wrong.

If you type CAPTURE /SH in a dos-window, what does it say?

--
Anders Gustafsson (NKP)
The Aaland Islands (N60 E20)

Have an idea for a product enhancement? Please visit:
http://www.novell.com/rms

0 Likes
Anonymous_User Absent Member.
Absent Member.

Re: Printing Support

Wen you connected to any other printers how are they connected? are they IP
printers on the network or shared local printers on other computers? Does
anyone else connect their printer via serial to USB and can print from the
DOS program like you are trying? And as stated if capture only works on LPT
ports then what you are trying to do won't work. Your taking a serial
printer and using an adapter to talk through a USB port which is all fine.
But unless another user is doing this successfully I would be of the opinion
that the DOS based program cant understand how to print to a USB port.

"Anders Gustafsson" wrote in message
news:VA.000052f6.0a66b36d@no-mx.forums.novell.com...

Smcnerney,
> Yes, DataEase is an old DOS application. The printer is set to USB001. It
> is connected through a Serial to USB cable. We have 5 of these printers in
> our office and they are all set up this way, each to it's own Win XP box.
> I am able to print a test page successfully through Windows. When I
> capture the printer port through Novell, it captures successfully. But
> when I hit print in DataEase, I get a "Printer not ready" response. If I
> connect to any of the other printers in my office, I can print to those,
> just not my own.


Well USB001 does not sound like a Novell captured port. So if I understand
you clearly you have USB001 set in DataEase? When you look at the printer
itself in Windows. What is the port set to there?

What is the actual command used to capture the port?

Note that the Novell capture will only capture LPT1 through LPT4, so what I
suspect here is that USB001 is actually the name of a queue and that
DataEase is actually written to use the old print to queue DOS calls, but I
could be wrong.

If you type CAPTURE /SH in a dos-window, what does it say?

--
Anders Gustafsson (NKP)
The Aaland Islands (N60 E20)

Have an idea for a product enhancement? Please visit:
http://www.novell.com/rms

0 Likes
Smcnerney Absent Member.
Absent Member.

Re: Printing Support

CCPS;2392025 wrote:
Wen you connected to any other printers how are they connected? are they IP
printers on the network or shared local printers on other computers? Does
anyone else connect their printer via serial to USB and can print from the
DOS program like you are trying? And as stated if capture only works on LPT
ports then what you are trying to do won't work. Your taking a serial
printer and using an adapter to talk through a USB port which is all fine.
But unless another user is doing this successfully I would be of the opinion
that the DOS based program cant understand how to print to a USB port.

"Anders Gustafsson" wrote in message
news:VA.000052f6.0a66b36d@no-mx.forums.novell.com...

Smcnerney,
> Yes, DataEase is an old DOS application. The printer is set to USB001. It
> is connected through a Serial to USB cable. We have 5 of these printers in
> our office and they are all set up this way, each to it's own Win XP box.
> I am able to print a test page successfully through Windows. When I
> capture the printer port through Novell, it captures successfully. But
> when I hit print in DataEase, I get a "Printer not ready" response. If I
> connect to any of the other printers in my office, I can print to those,
> just not my own.


Well USB001 does not sound like a Novell captured port. So if I understand
you clearly you have USB001 set in DataEase? When you look at the printer
itself in Windows. What is the port set to there?

What is the actual command used to capture the port?

Note that the Novell capture will only capture LPT1 through LPT4, so what I
suspect here is that USB001 is actually the name of a queue and that
DataEase is actually written to use the old print to queue DOS calls, but I
could be wrong.

If you type CAPTURE /SH in a dos-window, what does it say?

--
Anders Gustafsson (NKP)
The Aaland Islands (N60 E20)

Have an idea for a product enhancement? Please visit:
http://www.novell.com/rms


Sorry for not understanding the initial question better, I'm learning this as I go here... The USB001 is the windows port for the printer. When I capture it through Novell, it is captured as LPT1. I capture it by right clicking on the Novell symbol in my task tray, and selecting "Capture Printer Port". Here are some pictures: https://onedrive.live.com/redir?resid=D03E70C6EBC6770B!389016&authkey=!AKQOwK7EkrWxpiQ&ithint=folder%2cJPG

DataEase Doesn't have any printer control options of any sort.

All of the machines in our office are shared local printers setup using the same serial to USB cable. That's what's so confusing about all of this is that all of the machines are identically set up and my machine seems to be the only one with this issue.
0 Likes
Anonymous_User Absent Member.
Absent Member.

Re: Printing Support

OK. So DataEase always prints to LPT1? What happens if you do a DIR
>LPT1: from a DOS-prompt?


--
Anders Gustafsson (NKP)
The Aaland Islands (N60 E20)

Have an idea for a product enhancement? Please visit:
http://www.novell.com/rms

0 Likes
Smcnerney Absent Member.
Absent Member.

Re: Printing Support

Anders Gustafsson;2392089 wrote:
OK. So DataEase always prints to LPT1? What happens if you do a DIR
>LPT1: from a DOS-prompt?


--
Anders Gustafsson (NKP)
The Aaland Islands (N60 E20)

Have an idea for a product enhancement? Please visit:
http://www.novell.com/rms


Well, that's a handy command to know! I get "Not enough server storage is available to process this command." If I reconnect to one of the other printers in the office, I get a print out of the directory of my C drive.
0 Likes
Smcnerney Absent Member.
Absent Member.

Re: Printing Support

I proceeded to follow the instructions in this article: http://www.techfleece.com/2011/03/03/how-to-fix-not-enough-server-storage-is-available-to-process-this-command-error/, and low and behold my problem is solved! I can't thank you enough for your help Anders!
0 Likes
Anonymous_User Absent Member.
Absent Member.

Re: Printing Support

That was an odd one. Never run into that one, but glad you got it
sorted and thanks for reporting back.

--
Anders Gustafsson (NKP)
The Aaland Islands (N60 E20)

Have an idea for a product enhancement? Please visit:
http://www.novell.com/rms

0 Likes
Anonymous_User Absent Member.
Absent Member.

Re: Printing Support

Wow. I have not used that command in like 15 years. good pull 🙂

"Anders Gustafsson" wrote in message
news:VA.000052f7.0cc54b74@no-mx.forums.novell.com...

OK. So DataEase always prints to LPT1? What happens if you do a DIR
>LPT1: from a DOS-prompt?


--
Anders Gustafsson (NKP)
The Aaland Islands (N60 E20)

Have an idea for a product enhancement? Please visit:
http://www.novell.com/rms

0 Likes
The opinions expressed above are the personal opinions of the authors, not of Micro Focus. By using this site, you accept the Terms of Use and Rules of Participation. Certain versions of content ("Material") accessible here may contain branding from Hewlett-Packard Company (now HP Inc.) and Hewlett Packard Enterprise Company. As of September 1, 2017, the Material is now offered by Micro Focus, a separately owned and operated company. Any reference to the HP and Hewlett Packard Enterprise/HPE marks is historical in nature, and the HP and Hewlett Packard Enterprise/HPE marks are the property of their respective owners.