Anonymous_User Absent Member.
Absent Member.
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Slow open MS Word\Excel

We have a few PCs that take over 2 minutes to open Word and Excel files.
The last change that occurred was we turned off our old NDS tree. When I
turn the old NDS Tree back on, the PCs in question can open files in 10
seconds.

Details:
-If the old tree is off and you open MS Word; then you open the file
within Word fast.
-If the old tree is off and you click on the same file, it takes 2 minutes
for MS word to start.
-If the old tree is running. MS Word is fine.

-The PCs in question are Windows XP.

-The two PCs in question used to login to old Tree , and were re-pointed
to the new tree.

-I have removed all references in the registry to the old tree. All old
printer references have been removed. We have reloaded the client.

-If I kill off WM.exe in the process list on one of the two PCs in
question, I get an error as Word loads. Yet Words starts up in 15 seconds
with the old Tree down. This tells me WM.exe is part of the problem.

Ideas?

P. Jannusch









Labels (1)
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3 Replies
Anonymous_User Absent Member.
Absent Member.

Re: Slow open MS Word\Excel

Try Creating NEW Word and Excel documents.
Do they exhibit the same behavior?

Often Office will embed UNC info in office documents causing them to try
to contact old resouces. If this helps, we may be able to utilize
"BadNameCache" to prevent the Novell Client from trying to contact the
old tree/server.

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Craig Wilson
Novell Product Support Forum Sysop
Master CNE, MCSE 2003, CCN
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Anonymous_User Absent Member.
Absent Member.

Re: Slow open MS Word\Excel

hi,
look in the ms support sides, they have problems with the templates
witch are stored in the Document. Like the unc path to the old server.
Wen word isnt seeing the server 2 minutes word isn t responding...
this is a ms problem, there is a tid about it on ms support.

Jake


craig wilson wrote:
> Try Creating NEW Word and Excel documents.
> Do they exhibit the same behavior?
>
> Often Office will embed UNC info in office documents causing them to try
> to contact old resouces. If this helps, we may be able to utilize
> "BadNameCache" to prevent the Novell Client from trying to contact the
> old tree/server.
>
>>
>>
>>
>>
>>
>>

>
>

0 Likes
Anonymous_User Absent Member.
Absent Member.

Re: Slow open MS Word\Excel

Yeah, it's an old annoying problem.
I have no clue why MS does such silly things.

But a semi-easy fix may be to put the old server into BadNameCache so
that the instant the client attempts to connect to it a reject is sent
and the PC does not sit and wait for a timeout from the server.

Also consider reducing the "Name Resolution Timeout" to 1 on the PCs.
This may help as well.

Jake Speed wrote:
> hi,
> look in the ms support sides, they have problems with the templates
> witch are stored in the Document. Like the unc path to the old server.
> Wen word isnt seeing the server 2 minutes word isn t responding...
> this is a ms problem, there is a tid about it on ms support.
>
> Jake
>
>
> craig wilson wrote:
>> Try Creating NEW Word and Excel documents.
>> Do they exhibit the same behavior?
>>
>> Often Office will embed UNC info in office documents causing them to
>> try to contact old resouces. If this helps, we may be able to utilize
>> "BadNameCache" to prevent the Novell Client from trying to contact the
>> old tree/server.
>>
>>>
>>>
>>>
>>>
>>>
>>>

>>
>>



--
Craig Wilson
Novell Product Support Forum Sysop
Master CNE, MCSE 2003, CCN
0 Likes
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