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Anonymous_User Absent Member.
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Troubleshooting "Connection with server broken" errors

Our iFolder server is on NetWare 6.5 SP6, with several hundred users.
One user is getting a "Connection with server broken" error on one of
his two portable PCs. Wouldn't you know, the user who's having a
problem is our CTO.

Both machines are running identical Windows XP images, but one PC has
iFolder client 2.1.7 and the other has 2.1.8. The 2.1.8 client will not
sync when the computer connects from outside our firewall, but syncs
fine from inside. The machine with the 2.1.7 client works fine from
anywhere.


The 2.1.8 client log says:

6/15/2007 7:14:30 AM ********** Startup **********
6/15/2007 7:14:30 AM Novell iFolder
6/15/2007 7:14:30 AM Copyright (C) Novell, Inc. 1998-2005 All
rights reserved.
6/15/2007 7:14:30 AM Version 2.1.8 06/09/27
6/15/2007 7:14:30 AM Client connecting to:
http://ourifolderserver.domain.edu
6/15/2007 7:14:30 AM Init Successful
6/15/2007 7:14:50 AM Connection with server broken
6/15/2007 7:14:51 AM Login userid\Home
6/15/2007 7:14:51 AM Reconciling iFolder database...
6/15/2007 7:14:51 AM iFolder database reconciliation complete.
6/15/2007 7:14:51 AM Connection with server broken


Not a lot to go on, huh? Would you recommend uninstalling/reinstalling
the iFolder client as a first step?

Thanks

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11 Replies
Anonymous_User Absent Member.
Absent Member.

Re: Troubleshooting "Connection with server broken" errors

In article <mUwci.2900$%54.507@prv-forum2.provo.novell.com>, Doug Black
wrote:
> Would you recommend uninstalling/reinstalling
> the iFolder client as a first step?
>

No, as I don't think that cleans out the registry settings, which could
then leave the problem behind to affect the new insallation. Have a
look at HKLM\Software\Novell iFolder... in the <username> key, remove
any entries under ServerLocation, and remove all entries from the
Servers key. Then try to connect and see how it goes...

Oh, and before tinkering with the registry, make sure you have your
brain turned on and you have a good backup of the registry just in case
you thought your brain was on, but it wasn't <g>.

bd
NSC Volunteer SysOp


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Anonymous_User Absent Member.
Absent Member.

Re: Troubleshooting "Connection with server broken" errors

Brad Doster,

>> Would you recommend uninstalling/reinstalling
>> the iFolder client as a first step?
>>

> No, as I don't think that cleans out the registry settings, which could
> then leave the problem behind to affect the new insallation. Have a
> look at HKLM\Software\Novell iFolder... in the <username> key, remove
> any entries under ServerLocation, and remove all entries from the
> Servers key. Then try to connect and see how it goes...
>


Well, that didn't help. I've suggested that he next try uninstalling
the iFolder client, removing every reference to iFolder from the
registry (after backing up the registry of course) and then reinstalling
iFolder. Fingers crossed.


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Anonymous_User Absent Member.
Absent Member.

Re: Troubleshooting "Connection with server broken" errors

In article <EA9gi.2476$Rg7.1516@prv-forum2.provo.novell.com>, Doug Black
wrote:
> Well, that didn't help. I've suggested that he next try uninstalling
> the iFolder client, removing every reference to iFolder from the
> registry (after backing up the registry of course) and then reinstalling
> iFolder. Fingers crossed.
>

That would be my next step as well.

Oh, something simple to verify... check your iFolder and browser proxy
settings. Maybe something got enabled that should not have been, or the
other way around?

bd
NSC Volunteer SysOp


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Anonymous_User Absent Member.
Absent Member.

Re: Troubleshooting "Connection with server broken" errors

Brad Doster,
>> Well, that didn't help. I've suggested that he next try uninstalling
>> the iFolder client, removing every reference to iFolder from the
>> registry (after backing up the registry of course) and then reinstalling
>> iFolder. Fingers crossed.
>>

> That would be my next step as well.
>
> Oh, something simple to verify... check your iFolder and browser proxy
> settings. Maybe something got enabled that should not have been, or the
> other way around?
>


Good thought; I'll pass that along too. Thanks!


Doug
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Anonymous_User Absent Member.
Absent Member.

Re: Troubleshooting "Connection with server broken" errors

Glad to help. Anything new to report?

bd
NSC Volunteer SysOp


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Anonymous_User Absent Member.
Absent Member.

Re: Troubleshooting "Connection with server broken" errors

Brad Doster,
> Glad to help. Anything new to report?
>
>

I just got back from vacation and have been informed that "nothing
worked." What's next?

Thanks,

Doug
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Anonymous_User Absent Member.
Absent Member.

Re: Troubleshooting "Connection with server broken" errors

In article <ep5li.424$3p6.27@prv-forum2.provo.novell.com>, Doug Black
wrote:
> I just got back from vacation and have been informed that "nothing
> worked." What's next?
>

Rats. The only other thing that comes to mind while re-reading this
thread is unloading the client and reloading after any registry
changes. Of course if you're uninstalling and reinstalling the client,
that's a moot point. Beyond that, maybe packet traces would offer more
clues?

bd
NSC Volunteer SysOp


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Anonymous_User Absent Member.
Absent Member.

Re: Troubleshooting "Connection with server broken" errors

Brad Doster,
>>

> Rats. The only other thing that comes to mind while re-reading this
> thread is unloading the client and reloading after any registry
> changes. Of course if you're uninstalling and reinstalling the client,
> that's a moot point. Beyond that, maybe packet traces would offer more
> clues?
>


Good idea; I'll try that when/if I get my hands on the machine.

Thanks,

Doug
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Anonymous_User Absent Member.
Absent Member.

Re: Troubleshooting "Connection with server broken" errors

In article <3p9li.597$3p6.420@prv-forum2.provo.novell.com>, Doug Black
wrote:
> Good idea; I'll try that when/if I get my hands on the machine.
>

Sounds good. Best of luck!

bd
NSC Volunteer SysOp


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Anonymous_User Absent Member.
Absent Member.

Re: Troubleshooting "Connection with server broken" errors

I finally got my hands on the problem machine and was able to reproduce
the problem. Took a packet scan and guess what? It was trying to
connect to our proxy server. D'OH!!!

Lesson learned: when you ask a user to check something on his PC, NEVER
NEVER NEVER take the user's word that he actually did so.


Thanks,

Doug
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Anonymous_User Absent Member.
Absent Member.

Re: Troubleshooting "Connection with server broken" errors

"No, nothing has changed since before it worked."

Yeah, right! 🙂 Glad you found the problem!

bd
NSC Volunteer SysOp


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