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rbaker_hsl Absent Member.
Absent Member.
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Windows Update hangs on shutdown

Windows XP SP3 and Novell Client 4.91.4 or 4.91.5 and Zenworks 7. This problem has existed for a long time, but has gone from being an annoyance to a real issue as our users more frequently try to work from home via Windows Remote Desktop.

If a Windows computer has been left powered up overnight (user logged out), and runs Windows automatic updates which require a restart, the PC will hang in the "Windows Shutting Down" stage. All it takes is touching the mouse or keyboard and the computer will complete shutdown and restart. But of course, if the user is away and trying to connect from his home, Windows Remote Desktop will not connect and the user must phone someone who can go "wake up" the PC so it can reboot. This can be very troublesome if a tech support person needs to do something from home on a weekend, or "snow day" when no one is around to do the legwork.

This problem only occurs on computers with the Novell client and Zenworks agent, so I that's why I'm looking here for a solution. Does anyone have an idea what could cause this to happen?

Thanks in advance for all suggestions.

--Rachel
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Anonymous_User Absent Member.
Absent Member.

Re: Windows Update hangs on shutdown

difficult to say why,
one thing worth testing though, which we often use with remote pc's is
to do a command-prompt shutdown -r -f -t 5
= shutdown /restart /5 sec timeout /forceclose any apps......

Might help

On Thu, 10 Dec 2009 17:56:03 GMT, rbaker hsl
<rbaker_hsl@no-mx.forums.novell.com> wrote:

>
>Windows XP SP3 and Novell Client 4.91.4 or 4.91.5 and Zenworks 7. This
>problem has existed for a long time, but has gone from being an
>annoyance to a real issue as our users more frequently try to work from
>home via Windows Remote Desktop.
>
>If a Windows computer has been left powered up overnight (user logged
>out), and runs Windows automatic updates which require a restart, the PC
>will hang in the "Windows Shutting Down" stage. All it takes is
>touching the mouse or keyboard and the computer will complete shutdown
>and restart. But of course, if the user is away and trying to connect
>from his home, Windows Remote Desktop will not connect and the user must
>phone someone who can go "wake up" the PC so it can reboot. This can be
>very troublesome if a tech support person needs to do something from
>home on a weekend, or "snow day" when no one is around to do the
>legwork.
>
>This problem only occurs on computers with the Novell client and
>Zenworks agent, so I that's why I'm looking here for a solution. Does
>anyone have an idea what could cause this to happen?
>
>Thanks in advance for all suggestions.
>
>--Rachel


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rbaker_hsl Absent Member.
Absent Member.

Re: Windows Update hangs on shutdown

I don't think we can do that -- the computer at this point is actually shutting down. It just seems to be waiting for some kind of interrupt and once you touch the keyboard that's all it takes to complete the shutdown/reboot successfully. Next time I get an opportunity, though, I will try to send a command.

Thanks for the suggestion.

emerson.nospam@charger.se;1903136 wrote:
difficult to say why,
one thing worth testing though, which we often use with remote pc's is
to do a command-prompt shutdown -r -f -t 5
= shutdown /restart /5 sec timeout /forceclose any apps......

Might help

On Thu, 10 Dec 2009 17:56:03 GMT, rbaker hsl
<rbaker_hsl@no-mx.forums.novell.com> wrote:

>
>Windows XP SP3 and Novell Client 4.91.4 or 4.91.5 and Zenworks 7. This
>problem has existed for a long time, but has gone from being an
>annoyance to a real issue as our users more frequently try to work from
>home via Windows Remote Desktop.
>
>If a Windows computer has been left powered up overnight (user logged
>out), and runs Windows automatic updates which require a restart, the PC
>will hang in the "Windows Shutting Down" stage. All it takes is
>touching the mouse or keyboard and the computer will complete shutdown
>and restart. But of course, if the user is away and trying to connect
>from his home, Windows Remote Desktop will not connect and the user must
>phone someone who can go "wake up" the PC so it can reboot. This can be
>very troublesome if a tech support person needs to do something from
>home on a weekend, or "snow day" when no one is around to do the
>legwork.
>
>This problem only occurs on computers with the Novell client and
>Zenworks agent, so I that's why I'm looking here for a solution. Does
>anyone have an idea what could cause this to happen?
>
>Thanks in advance for all suggestions.
>
>--Rachel
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Knowledge Partner
Knowledge Partner

Re: Windows Update hangs on shutdown

Hi,

rbaker hsl wrote:
>
> I don't think we can do that -- the computer at this point is actually
> shutting down. It just seems to be waiting for some kind of interrupt
> and once you touch the keyboard that's all it takes to complete the
> shutdown/reboot successfully. Next time I get an opportunity, though,
> I will try to send a command.


Might be totally unrelated, but my home PC does this when his DVI
connected (ATI graphics) monitor is completely switched off when the
machine shuts down. If the Monitor is on or in standby, it shuts down
without issue.

CU,
--
Massimo Rosen
Novell Product Support Forum Sysop
No emails please!
http://www.cfc-it.de
CU,
--
Massimo Rosen
Micro Focus Knowledge Partner
No emails please!
http://www.cfc-it.de
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rbaker_hsl Absent Member.
Absent Member.

Re: Windows Update hangs on shutdown

Thank you, I also have thought the monitor power-save mode might have something to do with it because Windows Auto-updates usually run in the middle of the night. In the two cases I ran into yesterday, the (VGA) monitors were in power-save mode, but not powered off though, so it doesn't quite fit your scenario. There is a monitor power-save mode setting in Windows desktop properties, and the monitor itself also has a power-save mode. I wonder if one of those could be causing this -- but why only on machines with Novell clients? I'll do some testing with this just to see if it makes a difference. Thanks again for the thoughts.

mrosen;1903228 wrote:
Hi,

rbaker hsl wrote:
>
> I don't think we can do that -- the computer at this point is actually
> shutting down. It just seems to be waiting for some kind of interrupt
> and once you touch the keyboard that's all it takes to complete the
> shutdown/reboot successfully. Next time I get an opportunity, though,
> I will try to send a command.


Might be totally unrelated, but my home PC does this when his DVI
connected (ATI graphics) monitor is completely switched off when the
machine shuts down. If the Monitor is on or in standby, it shuts down
without issue.

CU,
--
Massimo Rosen
Novell Product Support Forum Sysop
No emails please!
Untitled Document
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Micro Focus Expert
Micro Focus Expert

Re: Windows Update hangs on shutdown

There is a known Windows issue where a PC will respond to a Shutdown if the
nobody is logged on and the ScreenSaver is active.
I can't find the documents about this.
I am thinking that it might only happen if a Password if required to clear
the screen saver, but w/o any users this setting would not have any real
effect.

Play around with this a bit.


--
Craig Wilson - MCNE, MCSE, CCNA
Novell Knowledge Partner

Novell does not officially monitor these forums.

Suggestions/Opinions/Statements made by me are solely my own.
These thoughts may not be shared by either Novell or any rational human.


"rbaker hsl" <rbaker_hsl@no-mx.forums.novell.com> wrote in message
news:rbaker_hsl.431ay0@no-mx.forums.novell.com...
>
> Thank you, I also have thought the monitor power-save mode might have
> something to do with it because Windows Auto-updates usually run in the
> middle of the night. In the two cases I ran into yesterday, the (VGA)
> monitors were in power-save mode, but not powered off though, so it
> doesn't quite fit your scenario. There is a monitor power-save mode
> setting in Windows desktop properties, and the monitor itself also has a
> power-save mode. I wonder if one of those could be causing this -- but
> why only on machines with Novell clients? I'll do some testing with
> this just to see if it makes a difference. Thanks again for the
> thoughts.
>
> mrosen;1903228 Wrote:
>> Hi,
>>
>> rbaker hsl wrote:
>> >
>> > I don't think we can do that -- the computer at this point is

>> actually
>> > shutting down. It just seems to be waiting for some kind of

>> interrupt
>> > and once you touch the keyboard that's all it takes to complete the
>> > shutdown/reboot successfully. Next time I get an opportunity,

>> though,
>> > I will try to send a command.

>>
>> Might be totally unrelated, but my home PC does this when his DVI
>> connected (ATI graphics) monitor is completely switched off when the
>> machine shuts down. If the Monitor is on or in standby, it shuts down
>> without issue.
>>
>> CU,
>> --
>> Massimo Rosen
>> Novell Product Support Forum Sysop
>> No emails please!
>> 'Untitled Document' (http://www.cfc-it.de)

>
>
> --
> rbaker_hsl
> ------------------------------------------------------------------------
> rbaker_hsl's Profile: http://forums.novell.com/member.php?userid=6604
> View this thread: http://forums.novell.com/showthread.php?t=395503
>



--
Please give a hearty thumbs up to any post you find helpful!
To find articles by Craig Wilson simply follow the link: Craig Wilson's Tips!
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ecyoung Absent Member.
Absent Member.

Re: Windows Update hangs on shutdown

My org had a similar problem on some machines that had enabled the
"Interactive logon: Do not require CTRL+ALT+DEL" policy. After forcing that
policy to disabled, problem went away. Strange, but it worked.

"Craig Wilson" <craig_d_wilson@yahoo.com> wrote in message
news:0YsUm.4665$fB.2348@kovat.provo.novell.com...
> There is a known Windows issue where a PC will respond to a Shutdown if
> the nobody is logged on and the ScreenSaver is active.
> I can't find the documents about this.
> I am thinking that it might only happen if a Password if required to clear
> the screen saver, but w/o any users this setting would not have any real
> effect.
>
> Play around with this a bit.
>
>
> --
> Craig Wilson - MCNE, MCSE, CCNA
> Novell Knowledge Partner
>
> Novell does not officially monitor these forums.
>
> Suggestions/Opinions/Statements made by me are solely my own.
> These thoughts may not be shared by either Novell or any rational human.
>
>
> "rbaker hsl" <rbaker_hsl@no-mx.forums.novell.com> wrote in message
> news:rbaker_hsl.431ay0@no-mx.forums.novell.com...
>>
>> Thank you, I also have thought the monitor power-save mode might have
>> something to do with it because Windows Auto-updates usually run in the
>> middle of the night. In the two cases I ran into yesterday, the (VGA)
>> monitors were in power-save mode, but not powered off though, so it
>> doesn't quite fit your scenario. There is a monitor power-save mode
>> setting in Windows desktop properties, and the monitor itself also has a
>> power-save mode. I wonder if one of those could be causing this -- but
>> why only on machines with Novell clients? I'll do some testing with
>> this just to see if it makes a difference. Thanks again for the
>> thoughts.
>>
>> mrosen;1903228 Wrote:
>>> Hi,
>>>
>>> rbaker hsl wrote:
>>> >
>>> > I don't think we can do that -- the computer at this point is
>>> actually
>>> > shutting down. It just seems to be waiting for some kind of
>>> interrupt
>>> > and once you touch the keyboard that's all it takes to complete the
>>> > shutdown/reboot successfully. Next time I get an opportunity,
>>> though,
>>> > I will try to send a command.
>>>
>>> Might be totally unrelated, but my home PC does this when his DVI
>>> connected (ATI graphics) monitor is completely switched off when the
>>> machine shuts down. If the Monitor is on or in standby, it shuts down
>>> without issue.
>>>
>>> CU,
>>> --
>>> Massimo Rosen
>>> Novell Product Support Forum Sysop
>>> No emails please!
>>> 'Untitled Document' (http://www.cfc-it.de)

>>
>>
>> --
>> rbaker_hsl
>> ------------------------------------------------------------------------
>> rbaker_hsl's Profile: http://forums.novell.com/member.php?userid=6604
>> View this thread: http://forums.novell.com/showthread.php?t=395503
>>

>
>



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