Anonymous_User Absent Member.
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Windows XP SP2 and executables calling files on server

I am a tech support rep for a piece of Language software called ELLIS that
is usually installed in schools. I have run into this issue in several of
my Scools on Windows XP SP 2 computers with a Netware version 6.5+ and
Novell client version 4.83 or 4.91.

ELLIS runs via an executable on the local machine. This executable then
calls to files on the server, usually a mapped drive, but sometimes via a
UNC path. The executalbe finds its pathing by reading an INI file that
resides in the same folder as the executable.

In Windows XP SP 2, when ELLIS is run, it will not find files on the mapped
drive. If you run Filemon.exe from sysinternals.com, you will see that the
executable is never even looking for the server location. It's like it's
not reading the INI file at all.

This only occurs on Windows XP SP 2 with Novell client 4.83 or 4.91 in use
and a Netware version of 6.5 or above. If ELLIS is installed on a mixed
network in the same school, the problem does not present itself in Windows
98 or Windows 2000.

I have had some success in fixing the problem by moving the pathing from a
mapped drive locataion to a UNC path. I have also had some success in
fixing the problem by asking the system admins to install the latest Novell
client. But this does not work all of the time.

Any help or any ideas would be appreciated.
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Anonymous_User Absent Member.
Absent Member.

Re: Windows XP SP2 and executables calling files on server

Ethereal will do you far more good than filemon to see what is happening.
FILEMON will only reveal local local file calls not network file calls since
it happens at a different place in windows.

Ethereal should let you see what is happening.
http://support.novell.com has a few docs on where to find ethereal and how
to use it. ( It's free.)

<heidi@onetreelearning.com> wrote in message
news:JrADe.3541$Y_1.3077@prv-forum2.provo.novell.com...
>I am a tech support rep for a piece of Language software called ELLIS that
> is usually installed in schools. I have run into this issue in several of
> my Scools on Windows XP SP 2 computers with a Netware version 6.5+ and
> Novell client version 4.83 or 4.91.
>
> ELLIS runs via an executable on the local machine. This executable then
> calls to files on the server, usually a mapped drive, but sometimes via a
> UNC path. The executalbe finds its pathing by reading an INI file that
> resides in the same folder as the executable.
>
> In Windows XP SP 2, when ELLIS is run, it will not find files on the
> mapped
> drive. If you run Filemon.exe from sysinternals.com, you will see that
> the
> executable is never even looking for the server location. It's like it's
> not reading the INI file at all.
>
> This only occurs on Windows XP SP 2 with Novell client 4.83 or 4.91 in use
> and a Netware version of 6.5 or above. If ELLIS is installed on a mixed
> network in the same school, the problem does not present itself in Windows
> 98 or Windows 2000.
>
> I have had some success in fixing the problem by moving the pathing from a
> mapped drive locataion to a UNC path. I have also had some success in
> fixing the problem by asking the system admins to install the latest
> Novell
> client. But this does not work all of the time.
>
> Any help or any ideas would be appreciated.



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Anonymous_User Absent Member.
Absent Member.

Re: Windows XP SP2 and executables calling files on server

I appreciate the suggestion. I am familiar with Ethereal and have used it
on occasion when Filemon and Regmon have not been helpful. Filemon does
tell you when the mapped drive is hit (or can't be found or whatever).
Perhaps I will try Ethereal here, but please keep in mind that I am doing
phone support... with a school lab tech... so setting up complicated things
is not usually an option.

I guess I was just wondering if anyone had noticed a problem with Windows
XP SP2 in a Novell envrionment when the client was running an executable
that was calling files on the server.

I dug and dug through the Knowledgebase and Forums here. I did find one
other guy with a problem with AutoCAD not being able to properly read XMLs
since installing Windows XP SP2 in a Netware envrironment. AutoCAD gave
him some sort of work around, but I don't think that is going to help here.
ELLIS is XML based. The executables call to the INI file which in turn
points the exe to the proper XML to know what to do next. The XMLs are
generally on the server, but even if we move them down to the local machine
and edit the INI, it makes not difference. It totally ignores the mapped
drive. It will run everything it finds on the local machine and pretend
that the mapped drive is not there. The mapped drive that we can see,
reach, and write to.

I will see if the school tech I am dealing with now has any skills to help
me with Ethereal or not. I will update you when I can. Thanks again for
the suggestion.


> Ethereal will do you far more good than filemon to see what is happening.
> FILEMON will only reveal local local file calls not network file calls since
> it happens at a different place in windows.
>
> Ethereal should let you see what is happening.
> http://support.novell.com has a few docs on where to find ethereal and how
> to use it. ( It's free.)



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Anonymous_User Absent Member.
Absent Member.

Re: Windows XP SP2 and executables calling files on server

Phone Support - I feel for you ;>> I know how tough that is.
I can't really think of what could be causing this.

If I had to create a bizarre idea..................
If they are using ZENworks, they could be running the app with alternate
rights which would not have the expected rights to the network.
Perhaps use TaskMgr to verify the process is running under the logged on
user name.



<heidi@onetreelearning.com> wrote in message
news:aiNDe.4031$Y_1.173@prv-forum2.provo.novell.com...
>I appreciate the suggestion. I am familiar with Ethereal and have used it
> on occasion when Filemon and Regmon have not been helpful. Filemon does
> tell you when the mapped drive is hit (or can't be found or whatever).
> Perhaps I will try Ethereal here, but please keep in mind that I am doing
> phone support... with a school lab tech... so setting up complicated
> things
> is not usually an option.
>
> I guess I was just wondering if anyone had noticed a problem with Windows
> XP SP2 in a Novell envrionment when the client was running an executable
> that was calling files on the server.
>
> I dug and dug through the Knowledgebase and Forums here. I did find one
> other guy with a problem with AutoCAD not being able to properly read XMLs
> since installing Windows XP SP2 in a Netware envrironment. AutoCAD gave
> him some sort of work around, but I don't think that is going to help
> here.
> ELLIS is XML based. The executables call to the INI file which in turn
> points the exe to the proper XML to know what to do next. The XMLs are
> generally on the server, but even if we move them down to the local
> machine
> and edit the INI, it makes not difference. It totally ignores the mapped
> drive. It will run everything it finds on the local machine and pretend
> that the mapped drive is not there. The mapped drive that we can see,
> reach, and write to.
>
> I will see if the school tech I am dealing with now has any skills to help
> me with Ethereal or not. I will update you when I can. Thanks again for
> the suggestion.
>
>
>> Ethereal will do you far more good than filemon to see what is happening.
>> FILEMON will only reveal local local file calls not network file calls
>> since
>> it happens at a different place in windows.
>>
>> Ethereal should let you see what is happening.
>> http://support.novell.com has a few docs on where to find ethereal and
>> how
>> to use it. ( It's free.)

>
>



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Anonymous_User Absent Member.
Absent Member.

Re: Windows XP SP2 and executables calling files on server

Thanks for your help Craig. I appreciate you trying to give me some ideas.
In case someone else runs into this, I wanted to let you know what I did
to work around the problem. Instead of using a Novell map to the folder on
the server, we used Windows drive mapping. The software now works.

I have no clue what's up with Novell mapping and XP SP2, but the Windows
mapping will work.

Heidi


> Phone Support - I feel for you ;>> I know how tough that is.
> I can't really think of what could be causing this.
>
> If I had to create a bizarre idea..................
> If they are using ZENworks, they could be running the app with alternate
> rights which would not have the expected rights to the network.
> Perhaps use TaskMgr to verify the process is running under the logged on
> user name.
>
>
>
> <heidi@onetreelearning.com> wrote in message
> news:aiNDe.4031$Y_1.173@prv-forum2.provo.novell.com...
> >I appreciate the suggestion. I am familiar with Ethereal and have used it
> > on occasion when Filemon and Regmon have not been helpful. Filemon does
> > tell you when the mapped drive is hit (or can't be found or whatever).
> > Perhaps I will try Ethereal here, but please keep in mind that I am doing
> > phone support... with a school lab tech... so setting up complicated
> > things
> > is not usually an option.
> >
> > I guess I was just wondering if anyone had noticed a problem with Windows
> > XP SP2 in a Novell envrionment when the client was running an executable
> > that was calling files on the server.
> >
> > I dug and dug through the Knowledgebase and Forums here. I did find one
> > other guy with a problem with AutoCAD not being able to properly read XMLs
> > since installing Windows XP SP2 in a Netware envrironment. AutoCAD gave
> > him some sort of work around, but I don't think that is going to help
> > here.
> > ELLIS is XML based. The executables call to the INI file which in turn
> > points the exe to the proper XML to know what to do next. The XMLs are
> > generally on the server, but even if we move them down to the local
> > machine
> > and edit the INI, it makes not difference. It totally ignores the mapped
> > drive. It will run everything it finds on the local machine and pretend
> > that the mapped drive is not there. The mapped drive that we can see,
> > reach, and write to.
> >
> > I will see if the school tech I am dealing with now has any skills to help
> > me with Ethereal or not. I will update you when I can. Thanks again for
> > the suggestion.
> >
> >
> >> Ethereal will do you far more good than filemon to see what is happening.
> >> FILEMON will only reveal local local file calls not network file calls
> >> since
> >> it happens at a different place in windows.
> >>
> >> Ethereal should let you see what is happening.
> >> http://support.novell.com has a few docs on where to find ethereal and
> >> how
> >> to use it. ( It's free.)

> >
> >

>
>


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Anonymous_User Absent Member.
Absent Member.

Re: Windows XP SP2 and executables calling files on server

What was your original Novell Mapping statement in the Login Script?

I know that the way you state it can make a difference.
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