UPDATE! The community will be go into read-only on April 19, 8am Pacific in preparation for migration on April 21. Read more.
UPDATE! The community will be go into read-only on April 19, 8am Pacific in preparation for migration on April 21.Read more.
Knowledge Partner Knowledge Partner
Knowledge Partner
758 views

server not accessible

Have a Win7 user who suddenly cannot access one of my servers. When
she logs in using the OES Client (nc2 sp4 ir8), there should be two
drives mapped to that server. They don't map. If I open an explorer
window and try to access the server by entering \\server_name, I get a
cannot access server error. The server is across a WAN link, but
everyone else can access it without a problem. Probably something
simple I am missing, but I think my brain is still on vacation even
though my body isn't. 🙂 Any suggestions?

--
Ken
Knowledge Partner

Create and vote for enhancements!
https://www.microfocus.com/products/enhancement-request.html
--
Ken
Knowledge Partner

Create and vote for enhancements in the Idea Exchange forums!
Don't forget to Like helpful posts and mark Solutions!
Labels (1)
0 Likes
7 Replies
Knowledge Partner Knowledge Partner
Knowledge Partner

Name resolution by chance? You might want to specify the ip address in the UNC statement. Or the box is trying via the wrong protocol. Does the issue follow the box or the user?
If you like it: like it.
0 Likes
Knowledge Partner Knowledge Partner
Knowledge Partner

KeN Etter wrote:

> Have a Win7 user who suddenly cannot access one of my servers. When
> she logs in using the OES Client (nc2 sp4 ir8), there should be two
> drives mapped to that server. They don't map. If I open an explorer
> window and try to access the server by entering \\server_name, I get a
> cannot access server error. The server is across a WAN link, but
> everyone else can access it without a problem. Probably something
> simple I am missing, but I think my brain is still on vacation even
> though my body isn't. 🙂 Any suggestions?


To know for sure, run Wireshark on the workstation and see what is
happening.

If they don't map, what error code is returned?

You said "suddenly". What changed? Have you tried a System Restore to
see if the issue might be related to a recent update?

Can you map drives to a different server? That might tell you if the
issue is with a particular server or the workstation itself.

Are you running antivirus software on the workstation that may include
a firewall or is the Windows firewall preventing access via certain
ports?

Of course, those are the obvious first things to check and I suspect
you may have already done that...

--
Kevin Boyle - Knowledge Partner
If you find this post helpful and are logged into the web interface,
please show your appreciation and click on the star below this post.
Thank you.
_____
Kevin Boyle - Knowledge Partner - Calgary, Alberta, Canada
Who are the Knowledge Partners?
If you appreciate my comments, please click the Like button.
If I have resolved your issue, please click the Accept as Solution button.
0 Likes
Knowledge Partner Knowledge Partner
Knowledge Partner

On Tue, 07 Aug 2018 15:23:00 GMT, "Kevin Boyle"
<KBOYLE@no-mx.forums.microfocus.com> wrote:

>KeN Etter wrote:
>
>> Have a Win7 user who suddenly cannot access one of my servers. When
>> she logs in using the OES Client (nc2 sp4 ir8), there should be two
>> drives mapped to that server. They don't map. If I open an explorer
>> window and try to access the server by entering \\server_name, I get a
>> cannot access server error. The server is across a WAN link, but
>> everyone else can access it without a problem. Probably something
>> simple I am missing, but I think my brain is still on vacation even
>> though my body isn't. 🙂 Any suggestions?

>
>To know for sure, run Wireshark on the workstation and see what is
>happening.


I'll run that and see what I find.

>If they don't map, what error code is returned?


I'm not seeing an error code.

>You said "suddenly". What changed? Have you tried a System Restore to
>see if the issue might be related to a recent update?


Nothing that I am aware of. Leery of system restores, they usually
screw things up worse.

>Can you map drives to a different server? That might tell you if the
>issue is with a particular server or the workstation itself.


Yep...all servers except this one. But no one else is having problems
getting to this server. So the problem is limited to one PC and one
server.

>Are you running antivirus software on the workstation that may include
>a firewall or is the Windows firewall preventing access via certain
>ports?


Checked that, not the problem.

>Of course, those are the obvious first things to check and I suspect
>you may have already done that...



--
Ken
Knowledge Partner

Create and vote for enhancements!
https://www.microfocus.com/products/enhancement-request.html
--
Ken
Knowledge Partner

Create and vote for enhancements in the Idea Exchange forums!
Don't forget to Like helpful posts and mark Solutions!
0 Likes
Knowledge Partner Knowledge Partner
Knowledge Partner

On Tue, 07 Aug 2018 15:24:02 GMT, mathiasbraun
<mathiasbraun@no-mx.forums.microfocus.com> wrote:

>
>Name resolution by chance? You might want to specify the ip address in
>the UNC statement. Or the box is trying via the wrong protocol. Does the
>issue follow the box or the user?


Box not user. I can login as a different user on this box and still
have the problem.

--
Ken
Knowledge Partner

Create and vote for enhancements!
https://www.microfocus.com/products/enhancement-request.html
--
Ken
Knowledge Partner

Create and vote for enhancements in the Idea Exchange forums!
Don't forget to Like helpful posts and mark Solutions!
0 Likes
Knowledge Partner Knowledge Partner
Knowledge Partner

KeN Etter wrote:

> > If they don't map, what error code is returned?

>
> I'm not seeing an error code.


well, does the Micro Focus Client display results window show that the
drive has been mapped correctly?

Is the eDirectory information in the Client Advanced eDirectory screen
specified that same way as it is in other workstations?


> > You said "suddenly". What changed? Have you tried a System Restore
> > to see if the issue might be related to a recent update?

>
> Nothing that I am aware of. Leery of system restores, they usually
> screw things up worse.


I haven't had those issues besides the restore can be undone. Create a
new restore point on the workstation before restoring to an earlier
one... just in case.


> > Can you map drives to a different server? That might tell you if the
> > issue is with a particular server or the workstation itself.

>
> Yep...all servers except this one. But no one else is having problems
> getting to this server. So the problem is limited to one PC and one
> server.


As Mathias said:
> Or the box is trying via the wrong protocol.


Is IPv6 enabled/disabled in a consistent way on all the workstations
and servers?


--
Kevin Boyle - Knowledge Partner
If you find this post helpful and are logged into the web interface,
please show your appreciation and click on the star below this post.
Thank you.
_____
Kevin Boyle - Knowledge Partner - Calgary, Alberta, Canada
Who are the Knowledge Partners?
If you appreciate my comments, please click the Like button.
If I have resolved your issue, please click the Accept as Solution button.
0 Likes
Knowledge Partner Knowledge Partner
Knowledge Partner

Found it. For some reason, if wifi is on, the laptop gets confused
about routing. My laptops all have wifi switching turned on in the
bios so theoretically, they should turn wifi off when they are
connected to a hard wire connection. For some reason, this laptop is
not doing that now. Turning off the wifi from the physical button
above the keyboard solves the problem. But it would be nice if the
user didn't have to manually turn wifi on and off. I just need to do
some digging on HP's website to see if I can find a fix for this.

--
Ken
Knowledge Partner

Create and vote for enhancements!
https://www.microfocus.com/products/enhancement-request.html
--
Ken
Knowledge Partner

Create and vote for enhancements in the Idea Exchange forums!
Don't forget to Like helpful posts and mark Solutions!
0 Likes
Knowledge Partner Knowledge Partner
Knowledge Partner

On Tue, 07 Aug 2018 18:38:22 GMT, KeN Etter
<ketter@no-mx.forums.microfocus.com> wrote:

>On Tue, 07 Aug 2018 15:24:02 GMT, mathiasbraun
><mathiasbraun@no-mx.forums.microfocus.com> wrote:
>
>>
>>Name resolution by chance? You might want to specify the ip address in
>>the UNC statement. Or the box is trying via the wrong protocol. Does the
>>issue follow the box or the user?

>
>Box not user. I can login as a different user on this box and still
>have the problem.


I found the issue...confusion caused by wifi netweork. See my
response to Kevin Boyle for a few more details.

--
Ken
Knowledge Partner

Create and vote for enhancements!
https://www.microfocus.com/products/enhancement-request.html
--
Ken
Knowledge Partner

Create and vote for enhancements in the Idea Exchange forums!
Don't forget to Like helpful posts and mark Solutions!
0 Likes
The opinions expressed above are the personal opinions of the authors, not of Micro Focus. By using this site, you accept the Terms of Use and Rules of Participation. Certain versions of content ("Material") accessible here may contain branding from Hewlett-Packard Company (now HP Inc.) and Hewlett Packard Enterprise Company. As of September 1, 2017, the Material is now offered by Micro Focus, a separately owned and operated company. Any reference to the HP and Hewlett Packard Enterprise/HPE marks is historical in nature, and the HP and Hewlett Packard Enterprise/HPE marks are the property of their respective owners.