Idea ID 2748485
We would like an create new event action in time based automation rules similar to the create new event action available in SBEC rules.
We have a number of use cases where if event X does not clear or does not get updated in a certain amount of time then X gets escalated and group Y needs an event as well. One example is we have a time based automation rule that fires if an OO flow mapped to an event in OMi does not update the OMi event in a certain amount of time. We assume at that point that automation has failed so we escalate the original event to be worked manually and create a second event to send to the automation team to investigate the automation failure. If the flow fails we can get an event from the flow but if the flow fails to execute the time based automation catches it.
Add a time base automation rule action to create a new event allowing field mappings from the original event.
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