Idea ID 2702419
After we model a service, the customer needs an overview of service availability (in percentage). Typically we would use "KPI Over Time" dashboard with a widget "OK Status Percentage". The problem with this widget is that it only calculates the percentage of time a service (its CI) is in normal status. Customers use complex propagation rules and all of them use all five CI statuses (Normal, Warning, Minor, Major and Critical). Only "Critical" status indicates service is down. In all other statuses the service is still available. Also, the gauge on the widget shows a mathematical notation (ex. 99.3%). The standard in calculating availability/SLA is 7 digits, so the widget should reflect that. I propose to enhance the "KPI over Time" dashboard in two ways: 1. Allow some configuration of what constitutes a service availability/unavailability. For example: Critical status = Service unavailable, all other statuses= Service is available. 2. Enhance the gauge to show 7 digits (Availability = 99.99432%) as is the standard in Availability/SLA calculations.
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