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Make list of Agent HotFix(s) public available

Make list of Agent HotFix(s) public available

Agent upgrade from one version to another is quite long journey and as of today we apply fix(s) only when we encounter with an issue which is quite reactive approach.

If the list of HF is available per version like patches, one can review it periodically and apply HF(S).

-KAKA-

6 Comments
Micro Focus Expert
Micro Focus Expert
Status changed to: Waiting for Votes
 
Micro Focus Contributor
Micro Focus Contributor
Status changed to: Declined

The recommendation to get all the latest fixes, is to upgrade to the latest version of Operations Agent. Operations Agent now has more frequent releases, making it possible to get the updates faster.

Acclaimed Contributor.. KAKA_2 Acclaimed Contributor..
Acclaimed Contributor..

@Madan Gopal D This is really very unfortunate that it was declined without have any discussion.

Upgrading agent in production environment is not an easy task specially when these frequent releases are not just the bundle of HotFix(s) but also include new feature(s). When there are new features there are defects. sometime we need HotFix on Top of HotFix. This makes monitoring unstable.  Agent upgrade in an environment need lot of time and efforts for testing, planning, change management etc. In last 7 years we upgraded our agent environment only 3 times. 8.60->11.14-12.04.

After all upgrade(s) we faced several issues with running environment which is not accepted. With new version of agent we expect it to be more stable but here is is just opposite. Our strategy is to upgrade the agent only when previous agent version is out of support and make it stable by applying the fix(s).

Another point is quality of support.  You release these new version every 3 months and resolution time to fix issue reported to support is more than 3 month in current situation. i do not see any balance.

And therefore it is really helpful when List of HF(S) are public available so we can review. check against any issue we are facing and then apply it and make environment stable.

This idea was able to get 24 votes which means other customer(s) do agree with concern raised and therefore i would ask you to reconsider it.

-KAKA-

Super Contributor.. NioByte Super Contributor..
Super Contributor..
I agree with KAKA. I first raised this as an enhancement around 5 years ago. Some large software vendors do this same thing, make hotfixes publicly accessible/available. It would also reduce/remove the support calls logged only to provide a hotfix, also the turnaround time to get each hotfix. As at the moment it requires manual handling to obtain them. This also takes more time, as some support personnel would confuse patch with hotfix terminology. Until one provides the exact hotfix IDs required.
Acclaimed Contributor.. KAKA_2 Acclaimed Contributor..
Acclaimed Contributor..

@NioByte - Thanks for taking time to share your view. if even after 31 votes they can not reconsider, it is just a waste of time and energy spend on so called idea exchange portal.

I have stopped giving time to Idea Exchange as this seems to be more an fancy item rather a transparent system to handle ERs.

-KAKA-

VladislavIvanov Respected Contributor.
Respected Contributor.

@KAKA_2  +1

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