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Need device name also along with interface name during maintanace

Need device name also along with interface name during maintanace

0 Votes

We are integrated with SNOW and we are trying to create downtime from SNOW and it is working fine for interfaces also.

But when we are creating Downtime for interfaces from SNOW , interfaces name is popuating. in downtime page as CI name

Example: eth0, eth1,ethernet2/5... But we need Device name with interface name should populate, otherwise  it is very deficult to identfy the which device interface is in downtime.

Please find the attached snapshot for more information where we are not getting the actual device name along with Interface name but we are getting only Interface name as CI name

which is confusing the user on what exactly the CI and the interface they configured for maintenance

Please need your help on this for Downtime customization

3 Comments
Micro Focus Expert
Micro Focus Expert
Status changed to: New Idea

Hi,

You should check the corresponding CI properties in the RTSM and if the display label attribute has been updated with only the interface name. You should also check if there are CIs corresponding to the device that is linked to the interface CIs and if yes, then you can update the display label attribute with CI name + Container CI name (i.e. device name). As an example, take a look at the hp operations agent CI properties.

Thanks & Regards,

Moderator, OpsB IdeaX

Micro Focus Expert
Micro Focus Expert

As suggested earlier, this can be resolved at the RTSM level.

This “problem” is very similar to Running Software names, for example: Oracle, WebLogic, etc. These also don’t include the “hosting server” in order to distinguish in the UI between “DB” hosted on “server1” or “server2”.

The solution is Enrichment Rule which updates the Running SW CI with “(“ + <server name> + “)” a dedicated attribute (container_name). then the Running SW display label includes “container_name” attribute.

Same approach can be done for Interfaces.

Thanks & Regards,

Moderator, OpsB IdeaX

Micro Focus Expert
Micro Focus Expert
Status changed to: Already Offered

As the suggested solution at RTSM level has worked and is accepted as the solution, this idea is being closed with "Already Offered" state.

Thanks & Regards,

Moderator, OpsB IdeaX

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