SiteScope 2020.05 wont start after importing configuration from 2018.08

Idea ID 2825909

SiteScope 2020.05 wont start after importing configuration from 2018.08

2020-09-07 10:50:31,848 [SiteScope Main Thread] (SiteScopeHeartbeatManager.java:53) INFO - The Heartbeat Scheduler was started.
2020-09-07 10:50:31,875 [SiteScope Main Thread] (ServiceController.java:82) INFO - Registering service: Host DNS Resolution Service
2020-09-07 10:50:31,924 [SiteScope Main Thread] (ServiceController.java:82) INFO - Registering service: Monitor History Event Sink Service
2020-09-07 10:50:31,929 [SiteScope Main Thread] (ServiceController.java:82) INFO - Registering service: Alert Action Execution Counter Registry Service
2020-09-07 10:50:31,930 [SiteScope Main Thread] (ServiceController.java:82) INFO - Registering service: Alert Open Status Registry Service
2020-09-07 10:50:32,006 [SiteScope Main Thread] (SiteScopeSupport.java:693) INFO - ---------------------------------------------
2020-09-07 10:50:32,006 [SiteScope Main Thread] (SiteScopeSupport.java:694) INFO - Starting SiteScope...
2020-09-07 10:50:32,099 [SiteScope Main Thread] (SiteScopeSupport.java:589) INFO - Initializing configuration layer.
2020-09-07 10:50:33,779 [SiteScope Main Thread] (SiteScopeSupport.java:737) ERROR - SiteScope unexpected shutdown
java.lang.NullPointerException

3 Comments
Super Contributor.
Super Contributor.

We've seen this issue too.  Even though it's not documented, we're hearing you need to hop to a 2019.xx version first.

We've tested this in a dev environment and that seemed to help the upgrade process.  It was successful after hopping to a random 2019.xx version.

Honored Contributor.
Honored Contributor.

If i am having 11.4x are there any intermediate versions that i have to upgrade before moving to 2020.05?

Micro Focus Expert
Micro Focus Expert

Hi binuj,

as per the documentaion
  https://docs.microfocus.com/itom/SiteScope:2020.05/UpgradeSiSWin
upgrading from 11.4x (11.40 or 11.41) to 11.92 / 2020.05 should work fine (when importing the configuration you need to check the checkbox that you import a configuration from a version prior to 11.5x)
..
Perform the following steps to upgrade from SiteScope 11.3x/11.4x/2018.05/2018.08/2018.11/2019.02/2019.05/2019.08/2019.11 to SiteScope 2020.05
..

the only exception is when you have an integration of SiteScope 11.40/11.40IP1/11.40IP2 with OBM 10.70 or older,
you must first upgrade to SiteScope 11.41 or later version before upgrading to SiteScope 2020.05, when you plan to upgrade OBM to version 10.80.

I've seen some issues with the upgrade (SiteScope 11.92 / 2020.05 doesn't start up after importing the confoguration form an earlier version),
but I haven't see any of the issues as class problems, which each and every customer encounters.

So based on the docs you can easily go to 11.92 / 2020.05 directly,
if you wanna follow the recommendations based on experience made here,
update to SiteScope 2019.xx first (export on 11.4x, update to 2919.xx, import, export, update to 2020.05)

Greetings
Siggi

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